Issue opening protected excel document in Excel 2013 RRS feed

  • Question

  • We recently installed Office 2013 on a machine and now they can't open protected excel documents. I haven't been able to find anything.

    I found this online, but it isn't correlated. I still removed the folder.

     I got this message from Office trying to open a protected mail, what should I do? "This content could not be accessed using your current credentials.  Do you want to use your Microsoft account to access this content?" 

    Close Office and run this command:  rd /q /s "%LOCALAPPDATA%\Microsoft\MSIPC"

    Friday, August 22, 2014 9:30 PM