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IE 11 ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)). RRS feed

  • Question

  • Below is the log.

    00:00.000: ====================================================================
    00:00.063: Started: 2014/05/29 (Y/M/D) 16:48:19.266 (local)
    00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.125: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:00.156: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.203: INFO:    Previous version of Internet Explorer: 8.0.7601.17514
    00:00.234: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.266: INFO:    ...and 11.1.0.0...
    00:00.297: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.312: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.328: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.344: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.359: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.390: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.671: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.780: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu.
    00:00.796: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.812: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu.
    00:00.843: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:03.276: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:03.323: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1299F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1299F.tmp\IE11-support\HardwareBlockingList.xml"
    00:03.573: INFO:    Hardware support check succeeded. Installation will continue.
    00:03.588: INFO:    Windows 7 operating system detected.
    00:03.604: INFO:    Service pack major: 1
    00:03.620: INFO:    Service pack minor: 0
    00:03.635: INFO:    Service pack name:  Service Pack 1
    00:03.713: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
    00:03.869: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
    00:03.900: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False)
    00:03.932: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.16385 >= 6.1.7601.17617 (False)
    00:03.963: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False)
    00:03.978: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:04.010: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
    00:04.056: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False)
    00:04.119: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False)
    00:07.052: INFO:    IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
    00:07.083: INFO:    IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
    00:07.114: INFO:    A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
    00:07.130: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
    00:07.145: INFO:    IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
    00:07.176: INFO:    A local copy of the KB2670838 installation package has been copied to KB2670838_amd64.CAB.
    00:07.192: INFO:    IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
    00:07.223: INFO:    IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
    00:07.239: INFO:    A local copy of the KB2639308 installation package has been copied to KB2639308_amd64.CAB.
    00:07.270: INFO:    IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
    00:07.286: INFO:    IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
    00:07.317: INFO:    A local copy of the KB2533623 installation package has been copied to KB2533623_amd64.MSU.
    00:07.348: INFO:    IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
    00:07.364: INFO:    IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
    00:07.395: INFO:    A local copy of the KB2731771 installation package has been copied to KB2731771_amd64.CAB.
    00:07.410: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
    00:07.442: INFO:    IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
    00:07.473: INFO:    A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
    00:07.488: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
    00:07.520: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
    00:07.535: INFO:    A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
    00:07.566: INFO:    IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
    00:07.613: INFO:    IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
    00:07.629: INFO:    A local copy of the KB2888049 installation package has been copied to KB2888049_amd64.MSU.
    00:07.691: INFO:    IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
    00:07.800: INFO:    IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
    00:07.832: INFO:    A local copy of the KB2882822 installation package has been copied to KB2882822_amd64.MSU.
    00:07.863: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
    00:07.894: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
    00:08.066: INFO:    Waiting for 9 prerequisite downloads.
    00:08.081: INFO:    Prerequisite download processes have completed. Starting Installation of 9 prerequisites.
    00:08.128: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab /quiet /norestart
    00:38.049: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    00:38.080: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab /quiet /norestart
    02:22.117: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:22.164: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab /quiet /norestart
    02:59.199: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:59.230: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab /quiet /norestart
    03:38.074: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    03:38.121: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab /quiet /norestart
    04:24.765: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    04:24.796: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab /quiet /norestart
    04:56.652: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    04:56.683: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab /quiet /norestart
    05:01.972: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
    05:02.003: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab /quiet /norestart
    05:38.164: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    05:38.179: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab /quiet /norestart
    06:22.702: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    06:22.749: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    06:22.780: INFO:    Waiting for 0 language pack downloads.
    06:22.796: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    06:23.030: INFO:    No reboot logic message NrApiStart(0), lParam=0x000227e8 returned 0x00000000.
    06:24.184: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    06:24.200: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    06:24.231: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab
    06:24.246: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    07:49.860: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    07:49.922: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    07:49.953: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu
    07:50.031: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
    08:41.933: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    08:41.964: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu
    08:42.042: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
    09:32.758: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    09:32.789: INFO:    Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
    09:32.820: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab /quiet /norestart
    09:49.372: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    09:49.388: INFO:    Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
    09:49.419: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab /quiet /norestart
    10:05.565: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    10:05.581: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    10:05.596: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    10:05.752: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    10:05.799: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
    10:05.893: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    10:05.986: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1299F.tmp
    10:06.033: INFO:    Unable to remove directory C:\Windows\TEMP\IE1299F.tmp, marking for deletion on reboot.
    10:06.095: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.047: Started: 2015/04/08 (Y/M/D) 16:31:22.090 (local)
    00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.078: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe"  /passive /quiet /norestart
    00:00.094: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.125: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.141: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.156: INFO:    ...and 11.1.0.0...
    00:00.172: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.203: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.250: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.297: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.312: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.328: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.702: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.936: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Spelling_en.msu.
    00:01.092: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:01.155: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Hyphenation_en.msu.
    00:01.233: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:02.184: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:05.632: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:05.663: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1AD8.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AD8.tmp\IE11-support\HardwareBlockingList.xml"
    00:06.162: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
    00:06.178: INFO:    Hardware support check succeeded. Installation will continue.
    00:06.194: INFO:    Windows 7 operating system detected.
    00:06.225: INFO:    Service pack major: 1
    00:06.240: INFO:    Service pack minor: 0
    00:06.256: INFO:    Service pack name:  Service Pack 1
    00:06.443: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:06.490: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:06.537: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
    00:06.615: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:06.662: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:06.677: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:06.693: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:06.833: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:06.974: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:33.509: INFO:    Waiting for 0 prerequisite downloads.
    03:00.993: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    03:01.180: INFO:    Waiting for 0 language pack downloads.
    03:01.195: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    03:01.273: INFO:    No reboot logic message NrApiStart(0), lParam=0x00531188 returned 0x00000000.
    03:02.412: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    03:02.459: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    03:02.475: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab
    03:02.521: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    03:29.556: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    03:29.619: ERROR:   Neutral package installation failed (exit code = 0x00003715 (14101)).
    03:29.634: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    03:29.650: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    03:29.759: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    03:29.775: INFO:    Waiting for Active Setup to complete.
    03:29.806: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    03:29.837: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    03:29.853: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    03:29.900: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1AD8.tmp
    03:29.962: INFO:    Unable to remove directory C:\Windows\TEMP\IE1AD8.tmp, marking for deletion on reboot.
    03:30.040: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.109: Started: 2015/04/08 (Y/M/D) 16:52:25.541 (local)
    00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.219: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe"  /passive /quiet /norestart
    00:00.328: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.375: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.421: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.484: INFO:    ...and 11.1.0.0...
    00:00.546: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.640: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.718: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.796: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.874: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.936: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:03.916: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:03.994: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Spelling_en.msu.
    00:04.010: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:04.041: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Hyphenation_en.msu.
    00:04.056: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:04.883: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:06.272: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:06.412: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1C0CE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C0CE.tmp\IE11-support\HardwareBlockingList.xml"
    00:07.052: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
    00:07.067: INFO:    Hardware support check succeeded. Installation will continue.
    00:07.083: INFO:    Windows 7 operating system detected.
    00:07.098: INFO:    Service pack major: 1
    00:07.114: INFO:    Service pack minor: 0
    00:07.145: INFO:    Service pack name:  Service Pack 1
    00:07.176: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:07.208: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:07.223: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
    00:07.254: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:07.301: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:07.317: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:07.332: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:07.410: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:07.473: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:30.140: INFO:    Waiting for 0 prerequisite downloads.
    00:32.277: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:32.339: INFO:    Waiting for 0 language pack downloads.
    00:32.355: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:32.417: INFO:    No reboot logic message NrApiStart(0), lParam=0x00351188 returned 0x00000000.
    00:33.119: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:33.197: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:33.213: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab
    00:33.244: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    00:52.370: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    00:52.401: ERROR:   Neutral package installation failed (exit code = 0x00003715 (14101)).
    00:52.417: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:52.463: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:52.573: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:52.744: INFO:    Waiting for Active Setup to complete.
    00:52.900: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    00:53.009: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    00:53.072: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    00:53.150: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1C0CE.tmp
    00:53.290: INFO:    Unable to remove directory C:\Windows\TEMP\IE1C0CE.tmp, marking for deletion on reboot.
    00:53.353: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.031: Started: 2015/04/08 (Y/M/D) 17:01:40.023 (local)
    00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.093: Command line: IE11-Windows6.1-x64-en-us.exe
    00:00.109: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.140: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.171: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.218: INFO:    ...and 11.1.0.0...
    00:00.249: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.280: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.296: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.312: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.343: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.358: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.826: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.889: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Spelling_en.msu.
    00:00.951: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.982: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Hyphenation_en.msu.
    00:01.014: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:02.199: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:03.837: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:04.258: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1AF41.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AF41.tmp\IE11-support\HardwareBlockingList.xml"
    00:05.335: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
    00:05.351: INFO:    Hardware support check succeeded. Installation will continue.
    00:05.382: INFO:    Windows 7 operating system detected.
    00:05.413: INFO:    Service pack major: 1
    00:05.475: INFO:    Service pack minor: 0
    00:05.507: INFO:    Service pack name:  Service Pack 1
    00:05.663: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:05.694: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:05.741: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
    00:05.803: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:05.850: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:05.865: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:05.897: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:06.037: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:06.146: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:31.699: INFO:    Waiting for 0 prerequisite downloads.
    02:45.501: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    02:45.548: INFO:    Waiting for 0 language pack downloads.
    02:45.579: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    02:45.642: INFO:    No reboot logic message NrApiStart(0), lParam=0x003d2b10 returned 0x00000000.
    02:46.921: INFO:    No reboot logic message NrApiScan(1), lParam=0x80070005 returned 0x00000000.
    02:46.999: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    02:47.030: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab
    02:47.061: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    03:06.842: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    03:06.858: ERROR:   Neutral package installation failed (exit code = 0x00003715 (14101)).
    03:06.889: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    03:07.092: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    03:07.653: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    03:07.778: INFO:    Waiting for Active Setup to complete.
    03:07.981: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    03:14.705: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    03:14.767: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1AF41.tmp
    03:14.861: INFO:    Unable to remove directory C:\Windows\TEMP\IE1AF41.tmp, marking for deletion on reboot.
    03:14.923: INFO:    Released Internet Explorer Installer Mutex


    Tuesday, April 14, 2015 7:28 AM

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