DVD/CD-ROM drives are not working RRS feed

  • Question

  • I have a Dell Vostro 220 running vista ultimate.  I have 2 drives and both are not working.  Any suggestions?



    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 19.

    Problem signature:

    Problem Event Name: PnPDeviceProblemCode

    Architecture: x86

    Hardware Id: IDE\CdRomATAPI_iHAS122___8_______________________3L03____

    Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}

    PnP problem code: 00000013

    Driver name: cdrom.sys

    Driver version: 6.0.6001.18000

    Driver date: 01-21-2008

    OS Version: 6.0.6001.

    Locale ID: 1033

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    Tuesday, September 1, 2009 10:32 AM

All replies

  • Quick question, do the drives show up in the windows explorer?  If they do not, I would give a shot clearing the filters to see if that is the issue, try this: http://blogs.technet.com/fixit4me/archive/2009/03/18/delete-lower-upper-filters-for-cd-devices-fix-it-live.aspx , it's just an idea to try.

    Very respectfully,

    Tuesday, September 1, 2009 4:19 PM
  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)

    Recommended resolutions

    A registry problem was detected.

    This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.

    Uninstall and reinstall the driver

    Uninstall the driver from Device Manager and scan for new hardware to install the driver again.

    You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
    On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
    Restart your computer.
    Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
    Revert to the most recent successful registry configuration

    This content is designed for an advanced computer user.

    The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores all the registry information and driver settings that were in effect the last time that the computer started successfully.

    For more information about the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base:
    307852  (http://support.microsoft.com/kb/307852/ ) How to start your computer by using the Last Known Good Configuration feature in Windows XP
    Edit the registry

    This content is designed for an advanced computer user.

    As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at the following Microsoft Web site:
    http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true (http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true)
    The registry information applies to Windows XP.

    Thursday, July 15, 2010 5:10 PM