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How to enable IE9 event loggng on Windows7 RRS feed

  • Question

  • Hi All,

    Our users computers are recently upgraded to WIN7/IE9. And users are complaining that IE is crashing many times. To research the issue i wanted to see the event logs. But i can not see any information in event viewer for ie9. Please help?

    IE version 9 and Windows 7

    Monday, November 11, 2013 6:17 PM

Answers

  • Hi,
     
    I agree with Rob.
     
    In addition, based on your description, I would like to suggest you try the following to fix the issue about IE crash:
     
    1. Run Internet Explorer Performance Troubleshooter.
     
    The Internet Explorer Performance Troubleshooter is an automated tool which will check for any performance issues which are common with the Internet Explorer on the computer and
    provides the details on how to fix them. Follow these steps and run the troubleshooter.
     
    a. Press “Windows Logo” + “W” keys from the keyboard.
    b. Type “Troubleshooting” in the search bar and press “Enter”.
    c. In the “Troubleshooting” window, click on “View All” on the left pane.
    d. Click on “Internet Explorer Performance”.
    e. Click on “Advanced” and then click on “Run as Administrator”.
    f. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
     
    2. Run IE with no add-ons as Rob said. Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons).
     
    3. Reset Internet Explorer settings
     
    http://support.microsoft.com/kb/923737
     
    Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.
     
    For more information, you may refer to:
     
    Manage add-ons in Internet Explorer
     
    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-9
     
    What to do when Internet Explorer stops working
     
    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-9
     
    Tips for solving problems when Internet Explorer crashes or stops working
     
    http://windows.microsoft.com/en-US/windows7/tips-for-solving-problems-with-internet-explorer
     
    How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP
     
    http://support.microsoft.com/kb/318378/en-us
     
    Please follow the steps from the link above to fix the issue.
     
    Hope it helps.
     
    Regards,
     
    Blair Deng

    Blair Deng
    TechNet Community Support

    Tuesday, November 12, 2013 1:48 PM
    Moderator

All replies

  • Hi,

    the first step in troubleshooting IE issues is to test in noAddons mode....

    IE9 and higher has Tab Crash recovery.. which only occurs when an Addon misbehaves.

    An Addon may be either a device driver or a browser BHO or toolbar.

    Start>Windows Update

    Optional Updates - download and install any additional driver updates...

    you did not mention if your computers are fully patched?.... IE9 requires SP1 on Win7 and an update for DirectX.... Install any outstanding Update items also.

    Start>Control Panel>Action Center - lists any action required to fix common computer problems.

    Start>Event Viewer>Windows Logs>Application

    sort by Source... the Application Hang entries will have your IE error details

    Log Name:      Application
    Source:        Application Hang
    Date:          11/11/2013 5:50:23 PM
    Event ID:      1002
    Task Category: (101)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Max Shelby the internet dog
    Description:
    The program iexplore.exe version 99999 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 23b8
     Start Time: 01cede83f9c0bbad
     Termination Time: 205
     Application Path: C:\Program Files\Internet Explorer\iexplore.exe
     Report Id: 6d710cde-4a9d-11e3-b47d-78acc0573470

    Event Xml:
    <Event xmlns="">
      <System>
        <Provider Name="Application Hang" />
        <EventID Qualifiers="0">1002</EventID>
        <Level>2</Level>
        <Task>101</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-11-11T06:50:23.000000000Z" />
        <EventRecordID>60208</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Wollongong</Computer>
        <Security />
      </System>
      <EventData>
        <Data>iexplore.exe</Data>
        <Data>11.0.9600.16428</Data>
        <Data>23b8</Data>
        <Data>01cede83f9c0bbad</Data>
        <Data>205</Data>
        <Data>C:\Program Files\Internet Explorer\iexplore.exe</Data>
        <Data>6d710cde-4a9d-11e3-b47d-78acc0573470</Data>
        <Binary>55006E006B006E006F0077006E0000000000</Binary>
      </EventData>
    </Event>

    Note: the event view says...

    To see if more information about the problem is available, check the problem history in the Action Center control panel.

    OR

    Create a custom View in the Event Viewer... filter by application name== MS IE

    100 to 1 though the cause will be one of your addons. You should always start troubleshooting by disabling addons to test.

    When disabling addons close all open IE windows and restart a fresh... some addons will still be loaded if you do not close all open IE windows.

    Use the TasksManagers Process lists to see what other processes (Google Toolbar Updater.exe etc) are still running in the background.

    Regards.


    Rob^_^

    Tuesday, November 12, 2013 6:40 AM
  • Hi,
     
    I agree with Rob.
     
    In addition, based on your description, I would like to suggest you try the following to fix the issue about IE crash:
     
    1. Run Internet Explorer Performance Troubleshooter.
     
    The Internet Explorer Performance Troubleshooter is an automated tool which will check for any performance issues which are common with the Internet Explorer on the computer and
    provides the details on how to fix them. Follow these steps and run the troubleshooter.
     
    a. Press “Windows Logo” + “W” keys from the keyboard.
    b. Type “Troubleshooting” in the search bar and press “Enter”.
    c. In the “Troubleshooting” window, click on “View All” on the left pane.
    d. Click on “Internet Explorer Performance”.
    e. Click on “Advanced” and then click on “Run as Administrator”.
    f. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
     
    2. Run IE with no add-ons as Rob said. Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons).
     
    3. Reset Internet Explorer settings
     
    http://support.microsoft.com/kb/923737
     
    Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.
     
    For more information, you may refer to:
     
    Manage add-ons in Internet Explorer
     
    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-9
     
    What to do when Internet Explorer stops working
     
    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-9
     
    Tips for solving problems when Internet Explorer crashes or stops working
     
    http://windows.microsoft.com/en-US/windows7/tips-for-solving-problems-with-internet-explorer
     
    How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP
     
    http://support.microsoft.com/kb/318378/en-us
     
    Please follow the steps from the link above to fix the issue.
     
    Hope it helps.
     
    Regards,
     
    Blair Deng

    Blair Deng
    TechNet Community Support

    Tuesday, November 12, 2013 1:48 PM
    Moderator