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windows has recoverd from an unexpected shutdown RRS feed

  • Question

  • I have Win7 and  VS.Net2010 ultimate on my PC and when I am working on, my windows restarts giving me this windows message

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    116
      BCP1:    8738C510
      BCP2:    926279B0
      BCP3:    00000000
      BCP4:    00000002
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\041211-25428-01.dmp
      C:\Users\M.Behery\AppData\Local\Temp\WER-60668-0.sysdata.xml

    Tuesday, April 12, 2011 9:20 AM

Answers

  • Hi,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Hope it helps.

    • Marked as answer by Miya Yao Wednesday, April 27, 2011 8:34 AM
    Thursday, April 14, 2011 3:00 AM

All replies

  • Well first it would help to know what exactly you are doing when the problem occurs.  Is it while you're debugging?  While you are typing in the editor?  While you are designing a form?  Myself I work with VS 2005 so while I can't say I might be able to help you further, it would help us help you if we knew a little more about the problem.  In my experience while it is very easy for a home-made program to cause errors that can do all kinds of things, they rarely cause a blue screen.  But anything is possible.  What kind of program is it?  That might also be a relevant question to answer to get the help you need.

     

    Wednesday, April 13, 2011 7:06 AM
  • Hi,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Hope it helps.

    • Marked as answer by Miya Yao Wednesday, April 27, 2011 8:34 AM
    Thursday, April 14, 2011 3:00 AM