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Cannot create Skype for Business meeting from Outlook RRS feed

  • Question

  • Skype for Business Server 2015.  Outlook 2016.  Exchange 2010.  

    Most users are unable to create a SFB meeting from Outlook.  When they click the icon to create a meeting they get the circling of the cursor and then eventually the message "Create Skype Meeting failed.  Please make sure that Skype for Business is running and signed-in and try again."  The client is signed-in, presence can be seen with Outlook.  It works perfectly fine for two  users.  

    The users who it works for, it works anywhere.  They can log onto another workstation and it works.  We tried having non-working users log onto the PC of a working user and it fails.  There are no roaming profiles in play.  

    Yes, all needed add-ins are available.  No error messages anywhere.  I have reviewed from the client side, SFB server side, Exchange server side and user side.  Placed a test user in an OU with no GPO inheritance and still doesn't work, so it is not a GPO.  The customer had already tried all the suggested fixes about add-ins, registry, updates, etc.

    Has anyone experienced this and found a fix.  Keep in mind the circling happens as soon as a users clicks the Create Skype for Meeting button and do not even get a chance to input anything into the fields for the meeting.  Thanks.

    Thursday, February 15, 2018 9:49 PM

Answers

  • Since it did not look to be a Client Side issue I ended up deploying a new Front End pool and migrated a test set of users to the new pool.  Once migrated to the new pool the test users were able to create SFB meetings from Outlook.  Then migrated the rest of the users to the new pool.
    • Marked as answer by Frostman13 Tuesday, February 27, 2018 6:08 PM
    Tuesday, February 27, 2018 6:08 PM

All replies

  • Hi Frostman,

    Can you try to delete the Skype for Business cache?

    1. Log out of Lync.
    2. Delete any sign-in info (only in Skype For Business 2013)
    3. Exit Lync.
    4. Navigate to Users > username > AppData > Local > Microsoft > Office > 16.0 or 15.0 > Lync
    5. Delete sip_profileName folder. 
    6. Delete all files in Tracing folder. Do not delete the folder itself.
    7. Clear DNS cache: in Command Prompt run <g class="gr_ gr_55 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="55" id="55" style="box-sizing:border-box;outline:none;">ipconfig</g> /<g class="gr_ gr_56 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="56" id="56" style="box-sizing:border-box;outline:none;">flushdns</g> command.

    Regards

    Simon


    If you find that my post has answered your question, please mark it as the answer. If you find my post to be helpful in anyway, please click vote as helpful. Regards Simon Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights.

    Thursday, February 15, 2018 10:16 PM
  • Hi Frostman,

     

    To create a Skype meeting from Outlook, the SIP and SMTP address of your account should be the same.

    If you don’t use an Outlook program (or Windows), you can set up new meetings using Skype for Business Web Scheduler,if you did not deploy Skype for Business Web Scheduler,you could refer to the following link.

    https://blogs.technet.microsoft.com/praj/2016/04/04/configuring-web-scheduler-in-skype-for-business-2015-environment/

     

    Check the status of MAPI information in the SFB configuration.

     

    You could try to to uninstall Microsoft Office, and re-install the full 2016 version.there is a similar link,you could refer to it.

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_2016/create-skype-meeting-failed-please-make-sure-that/2c7af843-0cfb-400b-832d-1acf84980223


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, February 16, 2018 6:15 AM
  • Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.

    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 27, 2018 1:33 AM
  • Since it did not look to be a Client Side issue I ended up deploying a new Front End pool and migrated a test set of users to the new pool.  Once migrated to the new pool the test users were able to create SFB meetings from Outlook.  Then migrated the rest of the users to the new pool.
    • Marked as answer by Frostman13 Tuesday, February 27, 2018 6:08 PM
    Tuesday, February 27, 2018 6:08 PM
  • Thanks for your sharing

    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, February 28, 2018 1:13 AM