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Itunes crashes in windows RRS feed

  • Question

  • I am getting the following crash when I try to run iTunes. It is the most current version (12.0.1.26), but the issues have been going on with previous versions as well.

    Whenever opening iTunes the following error occurs

    It shows the following HTML code.

    <?xml version="1.0" encoding="UTF-16"?>

    <style xmlns="http://www.w3.org/1999/xhtml">@namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding- } * { display: block; padding- } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; } .collapse { display: block; } .collapse:before { content: '-'; color: red; } </style><WERReportMetadata><osversioninformation><OSVersionInformation><windowsntversion><WindowsNTVersion>6.1</WindowsNTVersion></windowsntversion><build><Build>7601 Service Pack 1</Build></build><product><Product>(0x30): Windows 7 Professional</Product></product><edition><Edition>Professional</Edition></edition><buildstring><BuildString>7601.18247.x86fre.win7sp1_gdr.130828-1532</BuildString></buildstring><revision><Revision>1130</Revision></revision><flavor><Flavor>Multiprocessor Free</Flavor></flavor><architecture><Architecture>X86</Architecture></architecture><lcid><LCID>1033</LCID></lcid></OSVersionInformation></osversioninformation><parentprocessinformation><ParentProcessInformation><parentprocessid><ParentProcessId>656</ParentProcessId></parentprocessid><parentprocesspath><ParentProcessPath>C:\Windows\explorer.exe</ParentProcessPath></parentprocesspath><parentprocesscmdline><ParentProcessCmdLine>C:\windows\Explorer.EXE</ParentProcessCmdLine></parentprocesscmdline></ParentProcessInformation></parentprocessinformation><problemsignatures><ProblemSignatures><eventtype><EventType>APPCRASH</EventType></eventtype><parameter0><Parameter0>iTunes.exe</Parameter0></parameter0><parameter1><Parameter1>12.0.1.26</Parameter1></parameter1><parameter2><Parameter2>543e558b</Parameter2></parameter2><parameter3><Parameter3>kernel32.dll</Parameter3></parameter3><parameter4><Parameter4>6.1.7601.18409</Parameter4></parameter4><parameter5><Parameter5>531599f5</Parameter5></parameter5><parameter6><Parameter6>c0000005</Parameter6></parameter6><parameter7><Parameter7>0004c438</Parameter7></parameter7></ProblemSignatures></problemsignatures><dynamicsignatures><DynamicSignatures><parameter1><Parameter1>6.1.7601.2.1.0.256.48</Parameter1></parameter1><parameter2><Parameter2>1033</Parameter2></parameter2><parameter22><Parameter22>0a9e</Parameter22></parameter22><parameter23><Parameter23>0a9e372d3b4ad19135b953a78882e789</Parameter23></parameter23><parameter24><Parameter24>0a9e</Parameter24></parameter24><parameter25><Parameter25>0a9e372d3b4ad19135b953a78882e789</Parameter25></parameter25></DynamicSignatures></dynamicsignatures><systeminformation><SystemInformation><mid><MID>B2851E2B-282A-4331-8262-F1CC2BD921A5</MID></mid><systemmanufacturer><SystemManufacturer>Dell Inc.</SystemManufacturer></systemmanufacturer><systemproductname><SystemProductName>OptiPlex 790</SystemProductName></systemproductname><biosversion><BIOSVersion>A06</BIOSVersion></biosversion></SystemInformation></systeminformation></WERReportMetadata>

    This is on a firewalled corporate network PC with Windows 7 32bit installed. I do not have admin privileges, but if I knew the issue I could request a fix from IT. They allow us to use iTunes but do not support problems with it. With the version before this, it would only crash sometimes when accessing the store, but now it will not even open. I have searched this topic on Apple's and Windows forums, and have spoken on the phone to Apple support (I have an account), but there was nothing they could do to help me solve the issue.

    This is a problem shared by many, and I 've read a lot of so called "fixes" that have absolutely nothing to do with iTunes or IE or the firewall. The problem has been discussed on both forums for YEARS, but nobody has a viable solution.

    What function could iTunes be calling that forces Windows to shut it down?

    Monday, October 20, 2014 9:08 PM

Answers

  • Please post this in Apple Forums. Its something related to the application.

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Wednesday, June 7, 2017 1:28 AM
    Monday, October 20, 2014 11:48 PM

All replies

  • Please post this in Apple Forums. Its something related to the application.

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Wednesday, June 7, 2017 1:28 AM
    Monday, October 20, 2014 11:48 PM
  • It has been posted in Apple Forums and I have contacted Apple Service directly and "their" answer is that it (the problem) is related to Windows 7.

    Apple says its not us and Microsoft says its not us, so....If nobody is willing to look, the problem will never be corrected.

    If you Google anything about "iTunes has stopped working" you'll find that there has been a problem for several years with no official answer from either Apple or Microsoft. In order to fix the problem, someone has to identify the problem...

    Here's the end of the WER:

    Tuesday, October 21, 2014 1:06 PM
  • sorry couldn't read the code above...

    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\tr.lproj\iTunesMiniPlayerLocalized.dll" SIZE="77608" CHECKSUM="0xBB4927AE" BIN_FILE_VERSION="12.0.1.16" BIN_PRODUCT_VERSION="12.0.1.16" PRODUCT_VERSION="12.0.1.16" FILE_DESCRIPTION="iTunes Mini Çalar Kaynak Kitaplığı" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="12.0.1.16" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2014 Apple Inc. Tüm hakları saklıdır." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1F467" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="12.0.1.16" UPTO_BIN_PRODUCT_VERSION="12.0.1.16" LINK_DATE="10/08/2014 00:41:22" UPTO_LINK_DATE="10/08/2014 00:41:22" VER_LANGUAGE="Turkish (Turkey) [0x41f]" EXE_WRAPPER="0x0" />

        <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\uk.lproj\iTunesMiniPlayerLocalized.dll" SIZE="77608" CHECKSUM="0x8B4C6102" BIN_FILE_VERSION="12.0.1.16" BIN_PRODUCT_VERSION="12.0.1.16" PRODUCT_VERSION="12.0.1.16" FILE_DESCRIPTION="Бібліотека ресурсів мініпрогравача iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="12.0.1.16" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2014 Apple Inc. Всі права захищені." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x190EA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="12.0.1.16" UPTO_BIN_PRODUCT_VERSION="12.0.1.16" LINK_DATE="10/08/2014 00:41:22" UPTO_LINK_DATE="10/08/2014 00:41:22" VER_LANGUAGE="Ukrainian (Ukraine) [0x422]" EXE_WRAPPER="0x0" />
        <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\vi.lproj\iTunesMiniPlayerLocalized.dll" SIZE="77608" CHECKSUM="0xBB4927AE" BIN_FILE_VERSION="12.0.1.16" BIN_PRODUCT_VERSION="12.0.1.16" PRODUCT_VERSION="12.0.1.16" FILE_DESCRIPTION="Thư viện Tài nguyên iTunes Mini Player" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="12.0.1.16" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2014 Apple Inc. Mọi quyền được bảo lưu." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1C7DF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="12.0.1.16" UPTO_BIN_PRODUCT_VERSION="12.0.1.16" LINK_DATE="10/08/2014 00:41:22" UPTO_LINK_DATE="10/08/2014 00:41:22" VER_LANGUAGE="Vietnamese (Vietnam) [0x42a]" EXE_WRAPPER="0x0" />

        <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_CN.lproj\iTunesMiniPlayerLocalized.dll" SIZE="77096" CHECKSUM="0xE1B5B6FF" BIN_FILE_VERSION="12.0.1.16" BIN_PRODUCT_VERSION="12.0.1.16" PRODUCT_VERSION="12.0.1.16" FILE_DESCRIPTION="iTunes 迷你播放器资源库" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="12.0.1.16" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2014 Apple Inc. 保留一切权利。" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x214C3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="12.0.1.16" UPTO_BIN_PRODUCT_VERSION="12.0.1.16" LINK_DATE="10/08/2014 00:41:22" UPTO_LINK_DATE="10/08/2014 00:41:22" VER_LANGUAGE="Chinese (Simplified, PRC) [0x804]" EXE_WRAPPER="0x0" />

        <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_TW.lproj\iTunesMiniPlayerLocalized.dll" SIZE="77096" CHECKSUM="0xB11BA698" BIN_FILE_VERSION="12.0.1.16" BIN_PRODUCT_VERSION="12.0.1.16" PRODUCT_VERSION="12.0.1.16" FILE_DESCRIPTION="iTunes 迷你播放器來源資料庫" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="12.0.1.16" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2014 Apple Inc. 保留一切權利。" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x18376" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="12.0.1.16" UPTO_BIN_PRODUCT_VERSION="12.0.1.16" LINK_DATE="10/08/2014 00:41:22" UPTO_LINK_DATE="10/08/2014 00:41:22" VER_LANGUAGE="Chinese (Traditional, Taiwan) [0x404]" EXE_WRAPPER="0x0" />
        <MATCHING_FILE NAME="Mozilla Plugins\npitunes.dll" SIZE="76104" CHECKSUM="0xDE8A5D1" BIN_FILE_VERSION="1.0.1.1" BIN_PRODUCT_VERSION="1.0.1.1" PRODUCT_VERSION="1.0.1.1" FILE_DESCRIPTION="iTunes Detector Plug-in" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes Application Detector" FILE_VERSION="1.0.1.1" ORIGINAL_FILENAME="npitunes.dll" INTERNAL_NAME="iTunes Detector Plug-in" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15339" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.1.1" UPTO_BIN_PRODUCT_VERSION="1.0.1.1" LINK_DATE="01/29/2014 03:51:33" UPTO_LINK_DATE="01/29/2014 03:51:33" EXPORT_NAME="npitunes.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
    </EXE>

    <EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="868352" CHECKSUM="0x6B2E52BD" BIN_FILE_VERSION="6.1.7601.18409" BIN_PRODUCT_VERSION="6.1.7601.18409" PRODUCT_VERSION="6.1.7601.18015" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.1.7601.18015 (win7sp1_gdr.121129-1432)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE111D" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7601.18409" UPTO_BIN_PRODUCT_VERSION="6.1.7601.18409" LINK_DATE="03/04/2014 09:16:37" UPTO_LINK_DATE="03/04/2014 09:16:37" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="000083343001edfa431e3e441c012621f3e2bab3980c" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
    </EXE>

    <EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="868352" CHECKSUM="0x6B2E52BD" BIN_FILE_VERSION="6.1.7601.18409" BIN_PRODUCT_VERSION="6.1.7601.18409" PRODUCT_VERSION="6.1.7601.18015" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.1.7601.18015 (win7sp1_gdr.121129-1432)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE111D" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7601.18409" UPTO_BIN_PRODUCT_VERSION="6.1.7601.18409" LINK_DATE="03/04/2014 09:16:37" UPTO_LINK_DATE="03/04/2014 09:16:37" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="000083343001edfa431e3e441c012621f3e2bab3980c" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
    </EXE>
    </DATABASE>

    Tuesday, October 21, 2014 1:35 PM
  • Can you try a clean boot ? Just to confirm its not related to other application.

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, October 22, 2014 11:28 AM
  • I have tried several clean boots, resetting netsh winsock, hosts, and many other "fixes" I have read about or seen suggested. A clean boot may prove that Windows will run without iTunes (and we all know that), but that does not help fix the problem. I need to know why Windows is killing the program. I can't troubleshoot iTunes if Windows immediately shuts it down. So what I'm asking for s why Windows stops it and never finds a solution to the problem.
    Wednesday, October 22, 2014 2:43 PM
  • Anything in event log ?

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, October 24, 2014 12:39 AM
  • Do you need more info on this ?

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Saturday, November 1, 2014 8:48 AM
  • The error in the event log is as follows:

    Faulting application name: iTunes.exe, version: 12.0.1.26, time stamp: 0x543e558b

    Faulting module name: objc.dll, version: 1.528.0.120, time stamp: 0x5400227d

    Exception code: 0xc0000005

    Fault offset: 0x00006be4

    Faulting process id: 0x10410

    Faulting application start time: 0x01cff5e83b678a07

    Faulting application path: C:\Program Files\iTunes\iTunes.exe

    Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll

    Report Id: 8d922abc-61db-11e4-b496-180373cb2632

    I've been trying to use procmon and filemon to trace the problem with objc.dll with no success.

    Saturday, November 1, 2014 5:46 PM
  • Having mentioned procmon in the reply above, thought I would include the access denied faults and the paths to each. Maybe they can provide some clue. As you can see error reporting is disabled, so I have to use a "special" version of event manager to get error details.

    Explorer.EXE 11:26:39.5016531 AM RegOpenKey HKLM\software\microsoft\windows\currentversion\setup\PnpLockdownFiles ACCESS DENIED Desired Access: Read
    iTunes.exe 11:26:43.1013275 AM RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters ACCESS DENIED Desired Access: All Access
    iTunes.exe 11:26:44.8002749 AM RegOpenKey HKLM\System\CurrentControlSet\Control\MediaResources ACCESS DENIED Desired Access: All Access
    iTunes.exe 11:26:44.8003408 AM RegOpenKey HKLM\System\CurrentControlSet\Control\MediaResources\DirectSound\ ACCESS DENIED Desired Access: All Access
    iTunes.exe 11:26:44.8003865 AM RegOpenKey HKLM\System\CurrentControlSet\Control\MediaResources\DirectSound\Speaker Configuration ACCESS DENIED Desired Access: All Access
    iTunes.exe 11:26:44.8004401 AM RegOpenKey HKLM\System\CurrentControlSet\Control\MediaResources\DirectSound\Speaker Configuration ACCESS DENIED Desired Access: All Access
    iTunes.exe 11:26:44.8014274 AM RegOpenKey HKLM\System\CurrentControlSet\Control\MediaResources\DirectSound\Speaker Configuration ACCESS DENIED Desired Access: All Access
    AppleMobileDeviceHelper.exe 11:26:49.3741759 AM RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters ACCESS DENIED Desired Access: All Access
    iTunes.exe 11:27:06.3827041 AM RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters ACCESS DENIED Desired Access: All Access
    WerFault.exe 11:27:14.2754487 AM RegCreateKey HKLM\Software\Microsoft\Windows\Windows Error Reporting\Debug ACCESS DENIED Desired Access: Write
    WerFault.exe 11:27:14.2757268 AM RegCreateKey HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Debug ACCESS DENIED Desired Access: Write
    WerFault.exe 11:27:18.7408177 AM RegCreateKey HKLM\Software\Microsoft\Windows\Windows Error Reporting\Debug\UIHandles ACCESS DENIED Desired Access: Write
    WerFault.exe 11:27:18.7409812 AM RegCreateKey HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Debug\UIHandles ACCESS DENIED Desired Access: Write
    WerFault.exe 11:27:18.7930273 AM RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters ACCESS DENIED Desired Access: All Access
    WerFault.exe 11:27:19.2159236 AM RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters ACCESS DENIED Desired Access: All Access
    WerFault.exe 11:27:21.7923774 AM RegCreateKey HKLM\Software\Microsoft\Windows\Windows Error Reporting\Debug\UIHandles ACCESS DENIED Desired Access: Write
    WerFault.exe 11:27:21.7926674 AM RegCreateKey HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Debug\UIHandles ACCESS DENIED Desired Access: Write

    I am far from an expert with procmon so any advice on how to proceed from here would be appreciated.

    Saturday, November 1, 2014 5:51 PM
  • What about giving access on above mentioned keys?

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, November 2, 2014 2:54 AM
  • I don't have the admin capability to do that. I tunes used to work without the accesses granted. 
    Sunday, November 2, 2014 8:55 PM
  •           <section>

    Every time I start iTunes, I get the Windows message "iTunes has stopped working. A problem caused the program to stop"...blah, blah, blah.

    Faulting application name: iTunes.exe, version: 12.0.1.26, time stamp: 0x543e558b

    Faulting module name: objc.dll, version: 1.528.0.120, time stamp: 0x5400227d

    Exception code: 0xc0000005

    Fault offset: 0x00006be4

    Faulting process id: 0x1248

    Faulting application start time: 0x01cff77ff878188c

    Faulting application path: C:\Program Files\iTunes\iTunes.exe

    Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll

    Report Id: 395a674d-6373-11e4-9a7e-180373cb2632

    This has been happening for a long time, spanning several versions of iTunes, and I've been searching everywhere for the answer. I have spoken to both Apple and Microsoft support on the phone and I've posted error logs and Appcrash events on blogs, forums, and TechNet and have gotten nowhere. I've reset paths, caches, and uninstalled/re-installed (as admin) in a specific sequence (while standing on one leg with one arm behind my back and crossing my fingers), but nothing has helped.

    Apple blames Microsoft and Microsoft blames Apple, but NOBODY is doing anything to fix it. I have 5 iPads, 4 iPhones, and several iPods and I'm going to have to re-sync everyone of them because I can no longer run iTunes on this PC.

    The problem lies hidden somewhere behind Apple's OBJC.DLL and it is my personal opinion that iTunes is trying to access a file that Microsoft locked down after the Duqu vulnerability. I have no way to trace and prove that though, so if anyone has any ideas or fixes...PLEASE HELP!

    </section>
    • Merged by ZigZag3143x Monday, November 3, 2014 9:59 PM Dup thread
    Monday, November 3, 2014 5:50 PM
  • Hi,

    Have you tried doing a full uninstall of iTunes, restart the computer, and then do a reinstall of the latest version of iTunes? Available here:

    https://www.apple.com/itunes/download/

    If you have tried this already, locate OBJC.DLL and verify that your user account has full access to read and write to the file. If it does not, change the permissions of the file so that your user account has full control of the file.


    • Edited by Evan Amara Monday, November 3, 2014 6:34 PM
    Monday, November 3, 2014 6:34 PM
  • I have... "I've reset paths, caches, and uninstalled/re-installed (as admin) in a specific sequence (while standing on one leg with one arm behind my back and crossing my fingers), but nothing has helped."

    I've followed this troubleshooter: http://support.apple.com/en-us/HT1923 and the advice in this thread:https://discussions.apple.com/thread/5252101?start=105&tstart=0.

    I've also created new user accounts in iTunes and in Windows, and had others login in on the PC, but nothing has made any difference.

    If you Google "iTunes for Windows 7 crashes and freezes" and there was a "fix" recommended, I've tried it... all to no avail.

    I have used Event Viewer and Procmon to try to determine the fault, but it ALWAYS hangs up in OBJC.DLL and that's as far as I can get.

    Monday, November 3, 2014 9:24 PM
  • I followed up on the access denied faults above. It looks as though the first "call" is for all access, which is denied. That is followed by a call for write access which is denied, and finally for read access, which is a success. So none of those access denied instances were what actually STOPPED the program.

    Take the WerFault instances where access was denied...Windows (or even Windows Error Reporting) didn't crash just because the program didn't have write access to C:\

    So I don't get why iTunes doesn't just disable Genius or Ipod service or whatever the illegal call is for and continue running...

    Monday, November 3, 2014 9:49 PM
  • SH

    Have you tried rolling back to an earlier version of iTunes?

    Have you cleaned registry with Ccleaner?

    Threads merged same topic.


    Wanikiya and Dyami--Team Zigzag


    • Edited by ZigZag3143x Monday, November 3, 2014 10:00 PM
    Monday, November 3, 2014 9:56 PM
  • Hi srahoosier,

    Have you tried to rulled back to an earlier version of itunes as MVP ZigZag mentioned?

    Please check if you made any change before this issue.

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    Friday, November 7, 2014 10:39 AM
  • I have tried a rollback, but the issue goes back several versions. Even if rolling back were an option, it isn't possible to upgrade any iPhone software without the most recent version.

    The registry was cleaned prior to the most recent install attempt, so I know it's not some leftover Apple software...

    Saturday, November 8, 2014 9:01 PM
  • see my response to ZigZag3143x

    Saturday, November 8, 2014 9:02 PM