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Crashes at add work or school account RRS feed

  • Question

  • MS Auth App on Windows 10 phone crashes while the Add Work or School Account page is still loading (before I can even read the page).

    Phone: Alcatel Idol 4s with Windows 10

    OS build: 10.0.15063.297

    MS Auth App version: 6.0.17

    Wednesday, June 7, 2017 7:30 PM

Answers

  • As requested:

    1. Uninstalled Microsoft Authenticator application from phone.
    2. Re-installed Microsoft Authenticator application to phone.
    3. Added Microsoft account to MS Auth app.
    4. MS Auth app still crashes at "Add" + "Work or school account"
    5. Restarted phone but now the application works.

    So the issue is resolved for me.

    • Marked as answer by RykerAbel Friday, June 9, 2017 12:11 PM
    • Edited by RykerAbel Friday, June 9, 2017 12:16 PM Grammarly code inserted in middle of text
    Friday, June 9, 2017 12:11 PM

All replies

  • Hi

    According to your description, I suggest you could try to change your network to 4G or other WIFI, then you could try again.

    Regards,

    Walter


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 8, 2017 2:53 AM
  • No change to network had any effect.

    4G, 3G, 5 GHz Wifi, 2.4 GHz Wifi.  no network or combination of active/disabled networks had any effect.

    Thursday, June 8, 2017 4:27 PM
  • Hi

    If possible, could you uninstall Microsoft Authenticator APP and re-install the latest version. Then, you could try to add your Microsoft accounts.

    Regards,

    Walter


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, June 9, 2017 5:49 AM
  • As requested:

    1. Uninstalled Microsoft Authenticator application from phone.
    2. Re-installed Microsoft Authenticator application to phone.
    3. Added Microsoft account to MS Auth app.
    4. MS Auth app still crashes at "Add" + "Work or school account"
    5. Restarted phone but now the application works.

    So the issue is resolved for me.

    • Marked as answer by RykerAbel Friday, June 9, 2017 12:11 PM
    • Edited by RykerAbel Friday, June 9, 2017 12:16 PM Grammarly code inserted in middle of text
    Friday, June 9, 2017 12:11 PM
  • Your answer was not helpful.

    It was pure luck that the 4 time I rebooted the phone after the 3rd time I reinstalled the application that it started working.

    "Re-install" should never be a solution.  That is faulty programming on either/both the application or/and operating system.

    I suggest Microsoft take their phone OS and applications more seriously or quit all together.

    I switched to MS phone because Android is agile/sloppy programming.  If MS wants to copy Google, that is their choice, but then I'll be forced to go to Apple at that point.


    • Edited by RykerAbel Monday, June 12, 2017 1:31 AM And now Grammarly is permanently removed from my system
    Monday, June 12, 2017 1:29 AM