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Blank Email? RRS feed

  • Question

  • I'm using Windows XP. Just received an email with nothing at all in the body. The sender is a friend. The email shows the send details (date/time/etc.). But when I click on it, there's nothing. However, when I click Reply, it shows his email.
    Tuesday, March 20, 2012 6:01 PM

Answers

  • Does it show up in OWA? Can you ruled out any third party outlook plug ins? Seen that with archiving plug ins.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com


    • Edited by Jamestechman Tuesday, March 20, 2012 7:04 PM
    • Marked as answer by Castinlu Friday, March 30, 2012 1:51 AM
    Tuesday, March 20, 2012 7:04 PM
  • hi,

    Which client do you use to receive mail? How about use owa to reveive?

    If owa can show the message, it should be caused by your client.

    Try to use safe mode, see if you still meet the issue.

    You say just receive an email that meet the issue, so i think maybe the mail is damaged. If your friend send second mail to you, do you still meet the issue?

    hope can help you

    thanks,


    CastinLu

    TechNet Community Support

    • Marked as answer by Castinlu Friday, March 30, 2012 1:51 AM
    Thursday, March 22, 2012 1:59 AM
  • 1. As suggested above please check whether are you able to view the email on OWA. If yes then yes client might an issue  Try to disbale the AV if it has installed on clients machine .

    2. Start the Office program in safe mode
    ==============
    1.       Click Start, point to All Programs, and then point to Microsoft Office.
    2.       Press and hold the CTRL key, and then click the Office program you want to start.

    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:
     
    Disable add-ins
    ***************************
     a) Click File menu, click Options >  Add-in, click Go button in the Manage: Com-in Add.
     b) Check if there are any add-ins, clear the checkbox to disable them.
     c) Close the Office program and restart it.
     d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

    If the issue still persists, I suggest let’s refer to the following link:

    http://www.msoutlook.info/question/423

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Thanks

    • Marked as answer by Castinlu Friday, March 30, 2012 1:51 AM
    Thursday, March 22, 2012 7:30 AM

All replies

  • Does it show up in OWA? Can you ruled out any third party outlook plug ins? Seen that with archiving plug ins.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com


    • Edited by Jamestechman Tuesday, March 20, 2012 7:04 PM
    • Marked as answer by Castinlu Friday, March 30, 2012 1:51 AM
    Tuesday, March 20, 2012 7:04 PM
  • hi,

    Which client do you use to receive mail? How about use owa to reveive?

    If owa can show the message, it should be caused by your client.

    Try to use safe mode, see if you still meet the issue.

    You say just receive an email that meet the issue, so i think maybe the mail is damaged. If your friend send second mail to you, do you still meet the issue?

    hope can help you

    thanks,


    CastinLu

    TechNet Community Support

    • Marked as answer by Castinlu Friday, March 30, 2012 1:51 AM
    Thursday, March 22, 2012 1:59 AM
  • 1. As suggested above please check whether are you able to view the email on OWA. If yes then yes client might an issue  Try to disbale the AV if it has installed on clients machine .

    2. Start the Office program in safe mode
    ==============
    1.       Click Start, point to All Programs, and then point to Microsoft Office.
    2.       Press and hold the CTRL key, and then click the Office program you want to start.

    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:
     
    Disable add-ins
    ***************************
     a) Click File menu, click Options >  Add-in, click Go button in the Manage: Com-in Add.
     b) Check if there are any add-ins, clear the checkbox to disable them.
     c) Close the Office program and restart it.
     d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

    If the issue still persists, I suggest let’s refer to the following link:

    http://www.msoutlook.info/question/423

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Thanks

    • Marked as answer by Castinlu Friday, March 30, 2012 1:51 AM
    Thursday, March 22, 2012 7:30 AM