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Some mails do not arrive in inbox of one user RRS feed

  • Question

  • For one user in our domain we have an issue that some mails do not arrive.

    When I use the Tracking Log Explorer I find in the MessageInfo 00A: NTS:

    Anyone an idea about this?


    H. Veenkamp

    Thursday, June 21, 2012 7:45 AM

Answers

  • On Thu, 21 Jun 2012 07:45:56 +0000, Harry MMP wrote:
     
    >
    >
    >For one user in our domain we have an issue that some mails do not arrive.
    >
    >When I use the Tracking Log Explorer I find in the MessageInfo 00A: NTS:
    >
    >Anyone an idea about this?
     
    The "00A" just means that the message was sent anonymously.
     
    If the message appears in the message tracking log it most certaily
    did arrive. It may not have been delivered to the recipient but it was
    accepted for delivery by your HT server.
     
    In the message tracking log, select the row with the "RECEIVE" event
    and click "Next". Then find the rest of the rows for that message. If
    you see a "DELIVER" event then it was delivered to the mailbox. If you
    see a SMTP even the message was sent to another server, do select that
    row and click "Next". Continue tracing in this way until you find the
    "DELIVER" event. If you *don't* find a "DELIVER" event, do you see a
    "FAIL" event? Or do you see some other event as the very last event
    for this messages?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Friday, June 22, 2012 1:58 AM

All replies

  • Is that all it says?

    Jave you checked using OWA to see if the message are there?

    Junk email? Views/Filters?


    Sukh

    Thursday, June 21, 2012 10:48 AM
  • On Thu, 21 Jun 2012 07:45:56 +0000, Harry MMP wrote:
     
    >
    >
    >For one user in our domain we have an issue that some mails do not arrive.
    >
    >When I use the Tracking Log Explorer I find in the MessageInfo 00A: NTS:
    >
    >Anyone an idea about this?
     
    The "00A" just means that the message was sent anonymously.
     
    If the message appears in the message tracking log it most certaily
    did arrive. It may not have been delivered to the recipient but it was
    accepted for delivery by your HT server.
     
    In the message tracking log, select the row with the "RECEIVE" event
    and click "Next". Then find the rest of the rows for that message. If
    you see a "DELIVER" event then it was delivered to the mailbox. If you
    see a SMTP even the message was sent to another server, do select that
    row and click "Next". Continue tracing in this way until you find the
    "DELIVER" event. If you *don't* find a "DELIVER" event, do you see a
    "FAIL" event? Or do you see some other event as the very last event
    for this messages?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Friday, June 22, 2012 1:58 AM
  • Hello,

    Check with this issue via OWA or MFCMAPI tool:

    http://www.microsoft.com/en-us/download/details.aspx?id=2953

    Thanks,

    Simon Wu

    Exchange Forum Support

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, June 22, 2012 2:15 AM
    Moderator
  • Hi Rich,

    I have tried again to find out what went wrong, using the Tracking Log Explorer.
    At first I could not find the message back I was looking for.
    After a while I got to understand the way the Explorer works.
    Now I found that the message not coming in, was not in the Explorer.
    The first mail from this sender was received on the 2nd of June, and was replied to on the 5th of June.
    The sender then replied again on the 5th to the reply he had received.
    This last reply send by the sender on the 5th has not been received and is not visible in the Explorer.
    So with this info, what do you think can be wrong here?
    Hope you can help me with this issue.

    Harry


    H. Veenkamp

    Friday, June 22, 2012 8:14 AM
  • On Fri, 22 Jun 2012 08:14:06 +0000, Harry MMP wrote:
     
    >
    >
    >Hi Rich,
    >
    >I have tried again to find out what went wrong, using the Tracking Log Explorer. At first I could not find the message back I was looking for. After a while I got to understand the way the Explorer works. Now I found that the message not coming in, was not in the Explorer. The first mail from this sender was received on the 2nd of June, and was replied to on the 5th of June. The sender then replied again on the 5th to the reply he had received. This last reply send by the sender on the 5th has not been received and is not visible in the Explorer. So with this info, what do you think can be wrong here? Hope you can help me with this issue. Harry
     
    Check your SMTP receive protocol logs.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Friday, June 22, 2012 10:03 PM