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lync call via work not working RRS feed

  • Question

  • Hi,

    When I Dial a user from my IPAD, it says the  "user in a another call" & never gets connected.

    Thanks

    Irshard Zahir

    Monday, May 28, 2012 11:41 AM

Answers

  • Hi,Irshard,

    Microsoft does not support VoIP calls on 3G with the Lync Mobile client,"Call via work" means that Lync Server calls your mobile phone using mobile voice network.Since iPad does not make/recieve calls via the mobile voice network,Microsoft recommends you type in your mobile phone number in the iPad "Phone number" field then your mobile phone device will handle the "call back" on the mobile voice work.Thus,you should make sure your mobile phone device isn't in a call.

    Here is an answered thread for your reference.

    http://social.technet.microsoft.com/Forums/da-DK/ocsmobility/thread/9edeb111-f1bc-4777-b4bf-d7adb6730f74

    Hope these helpful.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Proposed as answer by Sharon.Shen Friday, June 1, 2012 9:46 AM
    • Marked as answer by Sharon.Shen Monday, June 4, 2012 2:53 AM
    Tuesday, May 29, 2012 8:00 AM

All replies

  • Hi,Irshard,

    Microsoft does not support VoIP calls on 3G with the Lync Mobile client,"Call via work" means that Lync Server calls your mobile phone using mobile voice network.Since iPad does not make/recieve calls via the mobile voice network,Microsoft recommends you type in your mobile phone number in the iPad "Phone number" field then your mobile phone device will handle the "call back" on the mobile voice work.Thus,you should make sure your mobile phone device isn't in a call.

    Here is an answered thread for your reference.

    http://social.technet.microsoft.com/Forums/da-DK/ocsmobility/thread/9edeb111-f1bc-4777-b4bf-d7adb6730f74

    Hope these helpful.

    B/R

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Proposed as answer by Sharon.Shen Friday, June 1, 2012 9:46 AM
    • Marked as answer by Sharon.Shen Monday, June 4, 2012 2:53 AM
    Tuesday, May 29, 2012 8:00 AM
  • FYI

    Key Features:

    - View colleagues’ availability in real time and select the best way to communicate – initiating an instant message (IM), email, or a phone call.

    - Connect to Lync conference calls with a single touch, without requiring long numeric passcodes or conference numbers.

    - Make and receive calls using your Enterprise Voice (Lync ID) number only, so you can connect with others using a single, consistent identity.

    - Lync 2010 for iPad provides transport layer security (TLS) and perimeter/internal network protection without requiring a VPN, so your communications experience is safer no matter where you are or what network you use.

    http://itunes.apple.com/us/app/microsoft-lync-2010-for-ipad/id484222449?mt=8


    Regards, COMDINI

    • Proposed as answer by comdini Tuesday, May 29, 2012 3:26 PM
    • Unproposed as answer by comdini Tuesday, May 29, 2012 3:26 PM
    Tuesday, May 29, 2012 3:01 PM