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"Windows Explorer has Stopped Working" Error: Please help! RRS feed

  • Question

  • Hello,

     

    I have recently been experiencing a problem on my one year old ASUS laptop (running Windows Vista Home Premium) that has worked like a charm until now. Recently it has started asking me to confirm that I know the program "Windows Explorer" and to allow it to run when I start up. If I don't press allow I get a black screen.

    Once I accept Windows Explorer, the windows explorer error pops up letting me know that it has stopped working, and then it restarts. It also does this when I plug in or unplug headphones, for whatever reason. I heard of a fix from a friend that involved the control panel, but when I open the control panel, there are only 4 icons that aren't helpful. When I try to view in classic control panel, there are no icons. Where did these go? Is it due to the same problem?

    I hope this is fixable without wiping the hard drive because I have no means of backup.

     

    Thank you for your time, please help fix my problem!

    Tuesday, August 31, 2010 4:50 AM

Answers

  • Hi,

    Please refer to http://support.microsoft.com/default.aspx?scid=kb;EN-US;937093 to troubleshoot the issue first.

    You can also try the following methods to narrow down the root cause:

     

    1.    Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

     

     

     

              3.    Perform a System Restore to a state before the issue began to occur.

     

    Regards,


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    Wednesday, September 1, 2010 10:38 AM
    Moderator