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Microsoft visio has stopped working RRS feed

  • Question

  • Hi I have visio 2007 files but I've installed visio 2013 on my windows 7 enterprise.

    When I open 2007 visio file on visio 2013 system auto-start convert and crash. 

    I tried repair office, repair visio, uninstall and re-install office 2013 + visio 2013 but same issue.

    Could you please help ?

    event mgr details:

    Faulting application name: VISIO.EXE, version: 15.0.4927.1000, time stamp: 0x58ec8270
    Faulting module name: VISLIB.dll, version: 15.0.4927.1000, time stamp: 0x58ec80cf
    Exception code: 0xc0000005
    Fault offset: 0x0025bc01
    Faulting process id: 0x2240
    Faulting application start time: 0x01d2f57442bfe02b
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\VISIO.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\VISLIB.dll
    Report Id: 819e1cdb-6167-11e7-8623-10604b5de299

    Wednesday, July 5, 2017 9:56 AM

All replies

  • I found a solutioın.

    Uninstall Visio 2013 and then re-install Visio 2007 and re-install Visio 2013 without uninstall 2007 and working fine now.

    Regards.

    • Proposed as answer by Joy-Qiao Friday, July 7, 2017 9:29 AM
    Thursday, July 6, 2017 3:45 PM
  • Hi,

    Congratulations, it is a great news hearing from you. And also thank you for your sharing.

    Bests,

    Joy. 


    Please remember to mark the replies as answers if they help.
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    Friday, July 7, 2017 9:40 AM