Microsoft visio has stopped working RRS feed

  • Question

  • Hi I have visio 2007 files but I've installed visio 2013 on my windows 7 enterprise.

    When I open 2007 visio file on visio 2013 system auto-start convert and crash. 

    I tried repair office, repair visio, uninstall and re-install office 2013 + visio 2013 but same issue.

    Could you please help ?

    event mgr details:

    Faulting application name: VISIO.EXE, version: 15.0.4927.1000, time stamp: 0x58ec8270
    Faulting module name: VISLIB.dll, version: 15.0.4927.1000, time stamp: 0x58ec80cf
    Exception code: 0xc0000005
    Fault offset: 0x0025bc01
    Faulting process id: 0x2240
    Faulting application start time: 0x01d2f57442bfe02b
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\VISIO.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\VISLIB.dll
    Report Id: 819e1cdb-6167-11e7-8623-10604b5de299

    Wednesday, July 5, 2017 9:56 AM

All replies

  • I found a solutioın.

    Uninstall Visio 2013 and then re-install Visio 2007 and re-install Visio 2013 without uninstall 2007 and working fine now.


    • Proposed as answer by Joy-Qiao Friday, July 7, 2017 9:29 AM
    Thursday, July 6, 2017 3:45 PM
  • Hi,

    Congratulations, it is a great news hearing from you. And also thank you for your sharing.



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, July 7, 2017 9:40 AM