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Unable to uninstall Exchange Management Tools on Win7

Question
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I have Exchange Management Tools (SP3, Update Rollup 2) installed on Windows 7 x64. Recently, I began having a problem where the "receive connectors" page throws an error and will not show any of the connectors. Found a few places where it was suggested to simply uninstall the management tools and reinstall them.
Unfortunately, when I go to uninstall the management tools using the standard uninstaller, it doesn't work. The management tools are in the list of installed roles, and the box is checked, but when I try to click next it tells me that I need to select an installed role, and it won't proceed beyond that.
I found another suggestion to run 'MsiExec.exe /X {24B2C164-DE66-44FE-B468-A46D9D5E6B31}' to manually uninstall the management tools. When I try that, it starts to run through the uninstall process, then just dumps me to a dialog box with a yellow triangle exclamation point, no text, and an OK button. When I click the OK button, the uninstaller closes, but the management tools are still installed.
Would anyone have some suggestions on what I could try next? I'd really rather not have to go to the Exchange server itself every time I need to work with the receive connectors... but certainly that is an option.
Monday, March 28, 2011 1:43 PM
Answers
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Unfortunately, when I go to uninstall the management tools using the standard uninstaller, it doesn't work. The management tools are in the list of installed roles, and the box is checked, but when I try to click next it tells me that I need to select an installed role, and it won't proceed beyond that.
Tim Harrington | MVP: Exchange | MCITP: EMA 2007/2010, MCITP: Server 2008, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington- Proposed as answer by Terence Yu Wednesday, April 6, 2011 10:28 AM
- Marked as answer by Terence Yu Thursday, April 7, 2011 3:19 AM
Monday, March 28, 2011 1:58 PM
All replies
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Unfortunately, when I go to uninstall the management tools using the standard uninstaller, it doesn't work. The management tools are in the list of installed roles, and the box is checked, but when I try to click next it tells me that I need to select an installed role, and it won't proceed beyond that.
Tim Harrington | MVP: Exchange | MCITP: EMA 2007/2010, MCITP: Server 2008, MCTS: OCS | Blog: http://HowDoUC.blogspot.com | Twitter: @twharrington- Proposed as answer by Terence Yu Wednesday, April 6, 2011 10:28 AM
- Marked as answer by Terence Yu Thursday, April 7, 2011 3:19 AM
Monday, March 28, 2011 1:58 PM -
Hi
Can you post the error which you meet on “receive connectors”?
I can’t find any official document of uninstall management tool.
If I meet this problem, I will install tool on other laptop. Then I will reinstall os of the broken computer.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.Tuesday, March 29, 2011 7:53 AM -
Hi
Do you have anything to update your issue?
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.Wednesday, April 6, 2011 10:27 AM -
Something so simple... that was exactly it. I didn't read the instructions at the top that said I had to UNselect whatever I wanted to be removed.
Sorry that I never checked back in, but I didn't have my alerts configured properly.
Tuesday, June 14, 2011 6:47 PM -
I've this problem and it seems that the uninstall process goes well but the tools remain installed on my windows 7 pro 64bit.Tuesday, September 13, 2011 8:04 PM