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Notify Group of recipients before SLA breach in sequence based on time RRS feed

  • Question

  • Hello,

    1-Can I notify group of recipients before SLA breach but I want members get notified in sequence with a difference of time ..

    if the first didn't took action in certain period the second will receive the same notification email and so on.

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    2-And I want to notify the manager of the incident's assigned to person ?

    how can I do these?!


    Marwa AbdelRahman

    Saturday, March 7, 2015 8:16 PM

Answers

  • Hi Marwa,

    You can do in both cases, but you need to implement the custom logic using Orchestrator, PowerShell, or custom workflow. If you have a little skill in C#, you can utilize a sample of the custom notification from our blog.


    Cheers,
    Marat
    Site: www.scutils.com  Twitter: LinkedIn: Graveyard:

    Monday, March 9, 2015 2:35 AM