User unable to open document.


  • Hi,

    User can’t open file as per attached files in site but same user tried it from another computer with his credentials and  it was worked. Please help me what is the problem and how to resolve it.

    Thanks in advance.

    Monday, March 6, 2017 10:45 AM

All replies

  • Hi,

    Is there any error message when user can’t open file in SharePoint?

    Is this user using IE 32bit? Please try to run SharePoint site using IE 32bit under compatibility and add site in trusted sites.


    Dean Wang

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    Tuesday, March 7, 2017 7:25 AM