Answered by:
windows 7 black screen with mouse in normal mode only

Question
-
Windows 7 Ultimate goes to login screen on startup. After login to any account (which takes longer than normal - normal is pre-issue) the screen goes black and I'm left with a mouse and no keyboard input. I can boot into any mode except Normal mode - Normal mode is the only mode where I cannot get my desktop.
I tried 'Last known good configuration' and that works until I reboot or shut down the computer, which then goes back to the black screen on startup and login. Also, when I do utilize the 'Last known good configuration' boot, I lose my network card driver. That's not a problem because I just reinstall it and I can then connect.
I ran anti-virus with zero results. I ran Malwarebytes with zero results. I ran SUPERAntiSpyware with zero results (exempting cookies).
I have yet to see another post where someone can get into any mode except Normal mode, or keep their 'Last known good configuration' only once before it goes bad/corrupt on them. I don't know what else to look for. My registry shows Shell = Explorer.exe, and any other registry checks mentioned in other posts come out valid (nothing to change/update).
What should I do short of reinstalling Windows?
George, Shorty
Wednesday, June 11, 2014 3:24 AM
Answers
-
I shall suggest you to go through the following thread:
windows 7 black screen with only the mouse pointer showing
S.Sengupta, Windows Entertainment and Connected Home MVP
- Marked as answer by Shorty George Friday, June 13, 2014 4:47 PM
Wednesday, June 11, 2014 3:28 AM -
Hi,
Besides that, you also could try startup repair to fix this issue.
Startup Repair
http://windows.microsoft.com/en-IN/windows7/products/features/startup-repair
Karen Hu
TechNet Community Support- Marked as answer by Shorty George Friday, June 13, 2014 4:47 PM
Thursday, June 12, 2014 6:51 AM
All replies
-
I shall suggest you to go through the following thread:
windows 7 black screen with only the mouse pointer showing
S.Sengupta, Windows Entertainment and Connected Home MVP
- Marked as answer by Shorty George Friday, June 13, 2014 4:47 PM
Wednesday, June 11, 2014 3:28 AM -
Hi,
Besides that, you also could try startup repair to fix this issue.
Startup Repair
http://windows.microsoft.com/en-IN/windows7/products/features/startup-repair
Karen Hu
TechNet Community Support- Marked as answer by Shorty George Friday, June 13, 2014 4:47 PM
Thursday, June 12, 2014 6:51 AM -
Both responses were for the same thing: windows repair. That ultimately ended up being the option I went with which worked when all other options failed. It took quite a while to fix, but the repair did work. Thank you!
I don't know why in all my searching that the suggestion for windows repair did not surface - it was never in my search results. Again, thanks to S.Sengupta and Karen Hu for providing the answer that worked!
George, Shorty
Friday, June 13, 2014 4:50 PM