Hi All,
I'm trying to fix a friends old laptop (Inspiron 1525 Vista SP1) - stopped working a couple weeks ago. Out of the blue Vista wouldn't boot for her at all. The green status bar appears at bottom of screen but nothing else. Then it tries to do Startup Repair
which won't work, giving following info:
Problem Event Name: StartupRepairV2
Problem Event Signature 01: AutoFailover
Problem Event Signature 02: 6.0.6001.18000.6.0.6001.18000
Problem Event Signature 03: 6
Problem Event Signature 04: 1441814
Problem Event Signature 05: CorruptRegistry
Problem Event Signature 06: CorruptRegistry
Problem Event Signature 07: 999
Problem Event Signature 08: 3
Problem Event Signature 09: RollbackRegistry
Problem Event Signature 09: 0
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
I wouldn't mind formatting the whole thing but there are important files on it which she needs. She doesn't recall any new updates/devices/software before problem started.
It will not go into any form of Safe Mode, instead going into Startup Repair each time, same with Last Known Good Config.
She had no System Restore Points and there are no backup images!
I have Vista install CD and have gone into DOS: 'chkdsk /f' doesn't make any difference either.
Last line in' ntnblog.txt' shows it loading srtsp.sys (symantec related file?) if this is any help??
Tried Diagnostics and there doesn't seem to be a problem.
What can be done please??? I am a novice so you'll have to keep answers really simple. All I need on it are her files.
Thanks