Weird issue opening Word Doc on Network share RRS feed

  • Question

  • When certain docs are opened directly from our shared drive word gets stuck in an endless loop of asking with this pop up window "please insert disk into DVD-RW drive (D:)", which makes no sense since the doc is on a network drive. What's even stranger is that if word is open and then the file is double clicked on in windows explorer the doc will open. This happens in both word 2013 and 2010. Any ideas on how to resolve this???
    Friday, July 18, 2014 4:02 PM


  • Hi,

    Do you have any third party CD/DVD burning software installed on the computer? Or if you have any Word add-ins integrated from the software?

    Disable all add-ins in Word, then test if this issue persists. If no, disable the suspicious ones to verify which caused the problem.

    Please also copy the .doc documents to a local computer, does this problem exist when opening from local?


    Melon Chen
    TechNet Community Support

    Monday, July 21, 2014 7:06 AM