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New HTML5 portal - Generic incident request description text on one line RRS feed

  • Question

  • Hello,

    We are running SCSM R2 in production and are using an incident request template based on the 'Generic Incident Request'. Everything works fine.

    Now I've installed (as a test) the new HTML5 portal, including the latest updates, on a seperate server. This server is using our original production server as a database. Everything works fine, I can see the same requests on the new portal as on our production server with the 'old' portal.

    The issue we have is this:

    When we create a new incident on the new HTML5 portal, using the exact same request offering as on the production server,  the text in the description field can only be entered on one line. If the user presses enter in the description field test box, the incident gets submitted. So we have no option to press enter inside the description text box.
    On the production server (old portal) it is possible to enter the description on multiple lines and use the enter-key.

    Can anyone help please?

    Thanks,

    Erni

    Thursday, April 7, 2016 10:33 AM

Answers