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Please Analyse my error message STOP: 0x0000001A (0x00005003, 0xC0802000, 0x00001327, 0x0132964C) RRS feed

  • Question

  • The error message I'm receiving is:A problem has been detected and Windows has been shut down to prevent damage to your computer.MEMORY_MANAGEMENT
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    I get the blue screen once in a while and sometimes very recurrent. Also I find that programs I install keep uninstalling themselves. Do I have a virus or hardware problem?

    Here are links to my dump file and system info: 

    Dump 1: https://skydrive.live.com/redir?resid=E5357277AAEC34B3!124&authkey=!AGCRgNQOx1ccMOk

    Dump 2: https://skydrive.live.com/redir?resid=E5357277AAEC34B3!126&authkey=!AOfs255NnqCh1N4

    System info: https://skydrive.live.com/redir?resid=E5357277AAEC34B3!125&authkey=!AGcl2kiPyx00L4c

    Thanks in advance.

    Thursday, August 30, 2012 3:09 PM

All replies

  • Hi Muyiwa,

    As i checked your dump files 082312-19843-01.dmp 9/1/2012 10:15:22 AM KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x9a53afe6 0xa5cb7be4 0x00000000 win32k.sys win32k.sys+cafe6     32-bit win32k.sys+cafe6 win32k.sys+c8054 win32k.sys+cb5a6 ntkrnlpa.exe+3e27a  C:\Users\imtiyaz\Downloads\082312-19843-01.dmp 2 15 7601 150,808 

    Please refer Similar Thread

    Hope this help you.

    Thanks & Best Regards,


    Mohammed Imtiyaz Ali

    Saturday, September 1, 2012 7:46 AM
  • Hi,


    After checking the second dump file, I found the error code 1000008E was received, you can refer to Bug Check 0x1000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M. The occurred PROCESS_NAME is svchost.exe.


    I suggest you try the following:


    1. Update your BIOS and drivers.

    2. Test the issue in Safe Mode

    3. Check the memory and the disk space.


    Meanwhile, here is a similar thread for your reference: Several bluescreens, right after boot or logon


    Hope this helps


    Vincent Wang

    TechNet Community Support

    Monday, September 3, 2012 9:03 AM
  • Thank you Vincent. I'll check it out and give you feedback
    Monday, September 3, 2012 9:14 AM
  • Thank you Mohammed. I'll check it out and give you feedback
    Monday, September 3, 2012 9:14 AM