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error 0x80071771 unable to open encryptes files from external canvio hard drive after re install window 10 prof RRS feed

  • Question

  • I do have the pix of what I think is the encryption cert number, but no way to insert it into window 10 prof.

    I am using the same sign in id from the previous window 10.

    I can not even access the properties of the file without getting blocked by 0x80071771 error.

    Please, I am not the only one with this problem.

    Best Buy geek squad had no answer.

    Thanks!!!

    granny 99

    Friday, July 28, 2017 3:20 PM

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