locked
Dell Precsion M4800 browsers crash after putting PC to sleep RRS feed

  • Question

  • The PC is on a docking station, and when you put the PC to sleep, close the lid, and remove the PC from the docking station, when you wake up the PC, and login, all of the internet browsers crash, as well as sometimes explorer crashes. Anyone have any suggestions on this?
    Wednesday, October 29, 2014 4:13 PM

Answers

All replies

  • When you are putting your computer to sleep, you are basically "freezing" the state it is in. When you remove your laptop from the docking station and then power back on, it tries to go to it's previous state that is frozen. When it cannot, it crashes...

    Essentially, either power your laptop all the way down or do not have it in sleep when removing from the docking station. Powering down is the best option in my opinion.


    Don't forget to mark the post that solved your issue as "Answered." By marking the Answer you are enabling users with similar issues to find what helped you. Lewis Renwick - IT Professional

    Wednesday, October 29, 2014 4:53 PM
  • Hi,

    When PC goes into sleep, it would store current process activity and resource to Physical Memory. If there is any problem with your memory or power manager, you may encounter this problem.

    How about other applications, is them had similar problem with IE?

    Please check Event Viewer if it identify this problem.

    To avoid this problem caused by 3rd extension of IE, you can try to start IE with no adds-on mode, then put PC to sleep, after that, start the PC to check if the problem occures.

    Open Run, type iexplore.exe -extoff, press Enter.


    Roger Lu
    TechNet Community Support

    Thursday, October 30, 2014 1:25 PM
  • Please upload a copy of your system information file. Click "start" , type 'msinfo32" , Click "file" at the top of the page, select "export". Give the file a name and click "save".


    

    Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.

    While you are at it, take a look at the thread, linked below.

    http://commweb-ps3.us.dell.com/support-forums/laptop/f/3518/t/19545328

    Link to driver proposed in the verified answer.

    Intel HD, HD 4200/4400/4600/5000/5100/5200 Graphics Driver

    http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=PTPX3&osCode=W764&fileId=3292828809&languageCode=en&categoryId=VI



    • Edited by XP ROCKS Friday, October 31, 2014 10:40 PM
    • Marked as answer by ZigZag3143x Monday, November 3, 2014 2:00 PM
    Friday, October 31, 2014 4:41 PM