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Persistent BSODs for various errors. Please HELP RRS feed

  • Question

  • Hi,

    I am having persistent problems with Windows 7 64-bit running on a HP touchsmart tm2t. I have been getting BSODs since past 6 months while playing video or while putting the computer in sleep mode, etc. 

     

    I have already conducted memory and hardware tests, reinstalled a couple of times, and more recently the computer was sent twice to HP service center and now is giving me errors once again. Here is a brief note of the latest errors...

     

    **********

    Source

    Windows

     

    Summary

    Shut down unexpectedly

     

    Date

    ‎2/‎3/‎2011 10:55 PM

     

    Status

    Not reported

     

    Problem signature

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 1033

     

    Files that help describe the problem (some files may no longer be available)

    020311-22510-01.dmp

    sysdata.xml

     

    Extra information about the problem

    BCCode: 24

    BCP1: 00000000001904FB

    BCP2: FFFFF8800C2A7C68

    BCP3: FFFFF8800C2A74C0

    BCP4: FFFFF88001CCAC27

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1

    ******************************************

     

    Source

    Windows

     

    Summary

    Shut down unexpectedly

     

    Date

    ‎2/‎9/‎2011 7:12 PM

     

    Status

    Not reported

     

    Problem signature

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 1033

     

    Extra information about the problem

    BCCode: 34

    BCP1: 0000000000050830

    BCP2: FFFFF8800AA11848

    BCP3: FFFFF8800AA110A0

    BCP4: FFFFF80002ABAD42

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1


    Can anyone help me find whether it is a software or hardware issue? I am unable to find any further information.

    SV

     

    Thursday, February 10, 2011 4:07 PM

Answers

  • run AIDA64 to see which devices you have and get the latest drivers for it. If you still have old drivers, rename them and look whichtools fail. So you know to which program the driver belongs. Update the tools.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Wednesday, February 23, 2011 9:23 AM
    Monday, February 14, 2011 2:25 PM

All replies

  • Bug Check 0x24: NTFS_FILE_SYSTEM

    This indicates a problem occurred in ntfs.sys , the driver file that allows the system to read and write to NTFS drives.

    http://msdn.microsoft.com/en-us/library/ff557433%28VS.85%29.aspx

    Bug Check 0x34: CACHE_MANAGER

    This indicates that a problem occurred in the file system's cache manager.

    http://msdn.microsoft.com/en-us/library/ff557491%28VS.85%29.aspx

    Please start the command prompt (cmd.exe) with admin rights [1] and chkdsk C: /r /f

    Please also start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [2] folder and post a link here.

    best regards
    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, February 10, 2011 7:33 PM
  • Hi 

    Here is the link to the dmp files - http://cid-f7e720bde695c21d.office.live.com/embedicon.aspx/.Public/021011-31215-01.zip

    I also got another BSOD error this time with the error code '3b'

     

    Checkdisk did not indicate any other errors. Memory test was also negative.

     

    Friday, February 11, 2011 10:04 PM
  • SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005,

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - access violation

    fffff880`0cb4f378  fffff800`02c80469 nt!KiBugCheckDispatch +0x69
    fffff880`0cb4f380  00000000`0000003b
    fffff880`0cb4f388  00000000`c0000005
    fffff880`0cb4f390  fffff800`02c84105 nt!ExpInterlockedPopEntrySListFault16


    CACHE_MANAGER (34)
        See the comment for FAT_FILE_SYSTEM (0x23)

    Resolution

    To resolve a disk corruption problem: Check Event Viewer for error messages from SCSI and FASTFAT (System Log) or Autochk (Application Log) that might help pinpoint the device or driver that is causing the error. Try disabling any virus scanners, backup programs, or disk defragmenter tools that continually monitor the system.

    also update some older drivers:

    adp94xx.sys  Sat Dec 06 00:54:42 2008
    adpahci.sys  Tue May 01 19:30:09 2007
    adpu320.sys  Wed Feb 28 01:04:15 2007
    arc.sys      Thu May 24 23:27:55 2007
    iirsp.sys    Tue Dec 13 22:47:54 2005
    lsi_fc.sys   Tue Dec 09 23:46:09 2008
    nfrd960.sys  Tue Jun 06 23:11:48 2006
    PSHED.dll    Tue Jul 14 03:32:23 2009
    ql2300.sys   Fri Jan 23 00:05:06 2009

    may one of the software triggers the BSOD.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 11, 2011 11:35 PM
  • Hi 

     

    Thanks for the quick reply. There seem to be no error messages from SCSI or FASTFAT... All error messages are bugcheck or seemingly software oriented. Also the critical messages are marked as 'Kernel-power'

    Can you suggest me where I can find the latest versions of the drivers you suggested?

     

    thanks and regards

    Saturday, February 12, 2011 12:00 AM
  • click on the drivers and look for product names/file version and go to the homepage of the software and look for updates. Also update your norton/Symantect Scanner. Its from 2009 and my cause the issue. You can use Microsoft Security Essentials 2 for free.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 12, 2011 12:11 AM
  • Hi Andre,

    I uninstalled norton, but how do I update drivers? On the respective manufacturer sites there are hundreds of driver variations. Which would be applicable for me?

     

    SV

    Monday, February 14, 2011 12:16 AM
  • run AIDA64 to see which devices you have and get the latest drivers for it. If you still have old drivers, rename them and look whichtools fail. So you know to which program the driver belongs. Update the tools.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Wednesday, February 23, 2011 9:23 AM
    Monday, February 14, 2011 2:25 PM