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Windows 7 - Hibernate/Sleep Event 41 Reboot Issues RRS feed

  • Question

  • Have a HP ProBook 5310m

    I am getting a series or errors. Below are two examples from the event viewer. Behaviour is hat when I hibernate, all seems fine but when I try and restart the system runs a BSD dump, which fails every time, then shuts down. Restart etc.

    I have not added any new hw and drivers etc pretty up to date. Not sure where to look - problem went away for a few weeks and just returned and happened 3 times today.

    Thx

     

     

    "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          13/08/2010 4:52:10 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Leighton-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2010-08-13T06:52:10.293620700Z" />
        <EventRecordID>43914</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Leighton-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">80</Data>
        <Data Name="BugcheckParameter1">0xb3f18008</Data>
        <Data Name="BugcheckParameter2">0x1</Data>
        <Data Name="BugcheckParameter3">0xad8e6b32</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">true</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Second one

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          13/08/2010 1:54:24 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Leighton-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2010-08-13T03:54:24.045618600Z" />
        <EventRecordID>43724</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Leighton-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">true</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Friday, August 13, 2010 10:30 AM

Answers

  • I don't know what qualcomm is. Contact their support. What was the output of memtest86+?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Sabrina Shen Thursday, August 26, 2010 9:53 AM
    • Marked as answer by Sabrina Shen Thursday, September 2, 2010 9:44 AM
    Sunday, August 15, 2010 12:32 PM

All replies

  • Bugcheck 80 = 0x50 = Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA

    http://msdn.microsoft.com/en-us/library/ff559023%28VS.85%29.aspx

    Please zip and upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, if you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, August 13, 2010 12:44 PM
  • Andre

    Thanks for you assistance

    http://cid-61505e6c72248fb5.office.live.com/self.aspx/Public/

    File is minidump.zip

    Regards

    Leighton

     

    Saturday, August 14, 2010 3:39 AM
  • Hi,

    2 0x50 crashes are caused by the driver:

        Image path: \SystemRoot\system32\DRIVERS\qcusbnethp2k.sys
        Image name: qcusbnethp2k.sys
        Timestamp:        Wed Jul 08 01:51:09 2009 (4A53DF6D)

    you also have other crashes one is cuased by an Access violation casused by some mmeory issues:

    IMAGE_NAME:  memory_corruption

    Please download memtest86+ [1], burn a new bootable CD from the ISO, reboot your PC and scan your RAM 4-5hours for errors.

    André

    [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, August 14, 2010 4:20 PM
  • Hi Andre

    Had memtest86 hange four times - is this usual?

    lj

    Sunday, August 15, 2010 9:14 AM
  • That's A qualcomm driver

    If you can point to to a resource to refresh this that would help......

    Sunday, August 15, 2010 9:44 AM
  • I don't know what qualcomm is. Contact their support. What was the output of memtest86+?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Sabrina Shen Thursday, August 26, 2010 9:53 AM
    • Marked as answer by Sabrina Shen Thursday, September 2, 2010 9:44 AM
    Sunday, August 15, 2010 12:32 PM
  • memtest hangs - have not been able to get it thru to the end

     inconsistent - hangs at 30-40 secs or 6 mins

    Other tools  worth looking at?

    Sunday, August 15, 2010 11:04 PM
  • Try to lower down your memory speeds @ 800Mhz

    then give it a check - its a long ongoing issue with Windows 7 across the different hardware platforms.
    Reference below, you can try to have a fix with slow memory speed. Windows 7 32bit lacks the stability of higher memory speed support and blacks out or hangs without any error messages.

    If you check in event logs : that is what you will get - same error messages.

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/a611d79d-9865-4a8e-917b-74b0a891912f

    Cheers

    Wednesday, August 18, 2010 12:34 PM
  • First you need to follow these below steps to know the technical information of the Blue screen error message.

    a. Right click Computer.
    b. Click on Properties.
    c. Advanced System Settings.
    d. Advanced Tab.
    e. Startup and Recovery Settings.
    f. Uncheck Automatically restart.

    Secondly I would recommend you to update the graphic drivers and see if it makes any difference. You must be logged on as an administrator to perform these steps.

    a.       Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If 
              you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    b.       In Device Manager, locate the Display adapter, and then double-click the device name.
    c.       Click the Driver tab, and then click Update Driver and follow the instructions.

    Now try to follow the below provided link to Update a driver for hardware that isn't working properly and check for the issue.

    Update a driver for hardware that isnt working properly
    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly   

    You need to visit your computer manufacturer's website to get the latest drivers.

    If the issue persists then you may use the Event Viewer to look for information about the issue.

    Follow this below Microsoft article.

    How to view error messages in Event Viewer
    http://support.microsoft.com/kb/947321

    You can check for information about the issue by the time it occured.

    You can post that information here to help us narrow down where to focus.

    Monday, August 23, 2010 6:59 AM
  • Hey,I just saw little bit late this forum but seems like many have this problem still nowadays - so I add my tip.

    EPU software in this case is not istalled (motherboard software) or fragment, try it first. Secondary, fan speed is leaved too low - set upper, recommend to standard speed level. There is kernel files in EPU installer, fix problem in my asus m4a77t-usb3.

    Sunday, April 13, 2014 8:26 PM