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Error Preventing a List From Receiving E-mails RRS feed

  • Question

  • Hello Community,

    I have a list that is configured to receive e-mails.  The list has been working fine for months with no issue.  Then suddenly it stopped working and now I am receiving an error.  I have posted the essential error information below.  Has anyone seen this error before?  Do you know what the cause/cure is? 

    0x0568  Windows SharePoint Services   Web Parts 89a2     Monitorable      

    InnerException 1: Microsoft.SharePoint.SPException: List does not exist  The page you selected contains a list that does not exist.  It may have been deleted by another user.

    ---> System.Runtime.InteropServices.COMException (0x81020026): List does not exist  The page you selected contains a list that does not exist.  It may have been deleted by another user.    

    at Microsoft.SharePoint.Library.SPRequestInternalClass.GetListsWithCallback(String bstrUrl, Guid foreignWebId, String bstrListInternalName, Int32 dwBaseType, Int32 dwBaseTypeAlt, Int32 dwServerTemplate, UInt32 dwGetListFlags, UInt32 dwListFilterFlags, Boolean bPrefetchMetaData, Boolean bSecurityTrimmed, Boolean bGetSecurityData, ISP2DSafeArrayWriter p2DWriter, Int32& plRecycleBinCount)    

    at Microsoft.SharePoint.Library.SPRequest....    
    03/16/2011 20:27:26.86* w3wp.exe (0x17DC)

     

    Thanks!

    Tom


    Tom Molskow - SharePoint Architect - Microsoft Community Contributor 2011 Award - Linked-In - SharePoint Gypsy
    • Moved by Mike Walsh FIN Friday, March 18, 2011 11:36 AM admin q (From:SharePoint - Workflow (pre-SharePoint 2010))
    Thursday, March 17, 2011 1:56 PM

Answers

  • Hello,

    We found the issue, it was with the load balancer configuration, it did not have the proper IP for one of the SMTP servers, this caused the e-mail to bounce back whenever the round robin load balancer tried to send to that bad SMTP IP.

    Thanks!

    Tom


    Tom Molskow - SharePoint Architect - Microsoft Community Contributor 2011 Award - Linked-In - SharePoint Gypsy
    • Marked as answer by Tom Molskow Tuesday, March 22, 2011 6:41 PM
    Tuesday, March 22, 2011 6:41 PM

All replies

  • Wondering, Tom, if this is a workflow question.

    It seems to me that configuring a list to receive e-mails is Admin and that problems with it are therefore also admin.

    Do you still want this post to stay in the workflow forum ?

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Thursday, March 17, 2011 2:17 PM
  • Hey Mike,

    I think you are right, maybe it's better to post to the Administration forum.  Should I delete and repost or can you move it for me?

    Thanks!

    Tom


    Tom Molskow - SharePoint Architect - Microsoft Community Contributor 2011 Award - Linked-In - SharePoint Gypsy

    Moderator Note: I'll move it (and Ginni, I don't mind pre-2010 questions answered here before they are moved to a more suitable forum - I do however object to answers to SP 2010 questions while the threads are still in a pre-2010 forum. clear?)

    • Edited by Mike Walsh FIN Friday, March 18, 2011 11:36 AM Moderator Note - I'll move - added
    Thursday, March 17, 2011 2:29 PM
  • Hi,

    Now where should I reply? Ok, I will reply here.

    I am sure that you must have checked the list as soon as you saw this error so no use telling you to check the list. Just create one small console application and try to access the list using SharePoint Object Model. See that whether you are getting the same error or not.

    Regards

    Ginni - Microsoft Community Contributor

    [My SharePoint Blog]

    Friday, March 18, 2011 10:31 AM
  • Hi Tom,

     

    Your problem may be caused by accessing the server from its IP address rather than its DNS name. there is another user encountered the same issue and the problem has been solved, you can refer to his thread and try the solution he provide: http://social.msdn.microsoft.com/Forums/en/sharepoint2010general/thread/150aca88-c32c-4dbf-9f79-638ae438d1a0.

     

    Thanks & Regards,

    Peng Lei

    Monday, March 21, 2011 1:22 AM
  • Hello Peng Lei,

    The administrator has checked this possibility but he reassures me that the DNS address is being used.

    Thanks!

    Tom

     


    Tom Molskow - SharePoint Architect - Microsoft Community Contributor 2011 Award - Linked-In - SharePoint Gypsy
    Monday, March 21, 2011 1:19 PM
  • Hey Ginni,

    That's a good suggestion but unfortunately this is on the production system so we wouldn't be able to develop and deploy anything soon.  Do you know of any stsadm commands that can be used to achieve something like what you are suggesting?

    Thanks!

    Tom


    Tom Molskow - SharePoint Architect - Microsoft Community Contributor 2011 Award - Linked-In - SharePoint Gypsy
    Monday, March 21, 2011 1:20 PM
  • Hello,

    There is some more information I can share.  We have two load balanced Web Front Ends, each running it's own SMTP server.  We have noticed that one of the WFE's receives e-mail and the other doesn't.  We have check both SMTP servers and both are running and configured the same. We think that it may be that one of the SMTP servers on one of the Web Front Ends is not trusted by Exchange and therefor, when the e-mail goes to that one it throw the error.  We are still checking this but it may be the solution to the problem.

    Thanks!

    Tom


    Tom Molskow - SharePoint Architect - Microsoft Community Contributor 2011 Award - Linked-In - SharePoint Gypsy
    Monday, March 21, 2011 1:27 PM
  • Hello,

    We found the issue, it was with the load balancer configuration, it did not have the proper IP for one of the SMTP servers, this caused the e-mail to bounce back whenever the round robin load balancer tried to send to that bad SMTP IP.

    Thanks!

    Tom


    Tom Molskow - SharePoint Architect - Microsoft Community Contributor 2011 Award - Linked-In - SharePoint Gypsy
    • Marked as answer by Tom Molskow Tuesday, March 22, 2011 6:41 PM
    Tuesday, March 22, 2011 6:41 PM