locked
After applying KB3147071 KB3146706 on Windows 7 32bit systems with EMET IE and Office 2010 stopped working RRS feed

  • Question

  • I have a couple of 32 bit machines running Windows7 32bit that office and IE11 have stopped working after applying KB's

    3146706

    3147071

    3153171

    
    Tuesday, May 17, 2016 3:38 PM

Answers

  • Please run the “sfc/scannow” command to scan and restore system components

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Monday, May 30, 2016 1:59 AM
    Wednesday, May 18, 2016 2:28 AM
  • Hi perezma,

    Does this issue affect all the machines?

    Were there any error message when this issue occurs?

    I have installed KB3146706 and KB3153171 on my Windows 7 machine, and there is no such issue.

    If this issue occurs on your side, we could uninstall them to have a test.

    If the issue is gone after uninstalling, we could install them back one by one to find the culprit.


    If the issue persists, it may not be caused by these updates, please reset IE options to have a test.

    How to reset Internet Explorer settings

    https://support.microsoft.com/en-sg/kb/923737

    Also, repair or reinstall office in control panel.

    Path: Control Panel\Programs\Programs and Features

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com


    Wednesday, May 18, 2016 12:10 PM
  • Hi perezma,

    Depending on the symptom, patch is the culprit.

    Please uninstall these updates all, then install them one by one to find which one is causing this issue.

    Let us know the result.

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com


    Thursday, May 19, 2016 12:23 PM

All replies

  • Please run the “sfc/scannow” command to scan and restore system components

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Monday, May 30, 2016 1:59 AM
    Wednesday, May 18, 2016 2:28 AM
  • Hi perezma,

    Does this issue affect all the machines?

    Were there any error message when this issue occurs?

    I have installed KB3146706 and KB3153171 on my Windows 7 machine, and there is no such issue.

    If this issue occurs on your side, we could uninstall them to have a test.

    If the issue is gone after uninstalling, we could install them back one by one to find the culprit.


    If the issue persists, it may not be caused by these updates, please reset IE options to have a test.

    How to reset Internet Explorer settings

    https://support.microsoft.com/en-sg/kb/923737

    Also, repair or reinstall office in control panel.

    Path: Control Panel\Programs\Programs and Features

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com


    Wednesday, May 18, 2016 12:10 PM
  • IE nor office products will run, but once I uninstall the patch everything works fine.

    Wednesday, May 18, 2016 3:03 PM
  • Hi perezma,

    Depending on the symptom, patch is the culprit.

    Please uninstall these updates all, then install them one by one to find which one is causing this issue.

    Let us know the result.

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com


    Thursday, May 19, 2016 12:23 PM