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WSUS Clients are failing to report RRS feed

  • Question

  • I'm trying to rebuild one of our WSUS servers (replica server) due to we ran out of space on the drive that held WSUSContent. My goal was to add an external drive (4TB) to the system and re-download the updates from the upstream server.  I used the wizard to completely remove WSUS from the server and than used the wizard to add the service back to the server but pointed it to the new drive.  The computers that report to this server are showing in the computers bucket but show they have not reported yet.

    Server 2008 R2

    Update Services Version 3.2.7600.226

    Client Windows 7 x64

    Verified GPO is being applied to local machine.

    Able to access http://servername:8530

    I have tried wuauclt /reportnow and wuauclt /detectnow.

    Below are the logs from the client windowsupdatelog. 

    2016-12-20 09:19:00:583  124 3018 Misc   = Process: C:\Windows\system32\svchost.exe
    2016-12-20 09:19:00:584  124 3018 Misc   = Module: c:\windows\system32\wuaueng.dll
    2016-12-20 09:19:00:583  124 3018 Service *************
    2016-12-20 09:19:00:584  124 3018 Service ** START **  Service: Service startup
    2016-12-20 09:19:00:584  124 3018 Service *********
    2016-12-20 09:19:00:622  124 3018 Agent   * WU client version 7.6.7601.19161
    2016-12-20 09:19:00:622  124 3018 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2016-12-20 09:19:00:622  124 3018 Agent   * Access type: No proxy
    2016-12-20 09:19:00:637  124 3018 Agent   * Network state: Connected
    2016-12-20 09:19:00:997  124 3018 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
    2016-12-20 09:19:01:017  124 3018 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2016-12-20 09:19:01:036  124 3018 Agent WARNING: failed to access the auth cab, fatal error 0x80070003
    2016-12-20 09:19:01:051  124 3018 Agent WARNING: Invalid service in the backup data store; cleaning up
    2016-12-20 09:19:01:072  124 3018 Agent WARNING: Failed to add and register service 7971f918-a847-4430-9279-4a52d1efe18d to the data store 0x80240031
    2016-12-20 09:19:01:072  124 3018 Agent WARNING: Default Service Recovery: Attempting to add pending registration for service 7971f918-a847-4430-9279-4a52d1efe18d to the data store
    2016-12-20 09:19:08:338  124 2b38 Report CWERReporter::Init succeeded
    2016-12-20 09:19:08:338  124 2b38 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2016-12-20 09:19:08:358  124 2b38 Agent   * Prerequisite roots succeeded.
    2016-12-20 09:19:08:358  124 2b38 Agent ***********  Agent: Initializing global settings cache  ***********
    2016-12-20 09:19:08:358  124 2b38 Agent   * WSUS server: http://cr1site01:8530
    2016-12-20 09:19:08:358  124 2b38 Agent   * WSUS status server: http://cr1site01:8530
    2016-12-20 09:19:08:358  124 2b38 Agent   * Target group: (Unassigned Computers)
    2016-12-20 09:19:08:358  124 2b38 Agent   * Windows Update access disabled: No
    2016-12-20 09:19:08:358  124 2b38 DnldMgr Download manager restoring 0 downloads
    2016-12-20 09:19:08:359  124 2b38 AU ###########  AU: Initializing Automatic Updates  ###########
    2016-12-20 09:19:08:359  124 2b38 AU   # WSUS server: http://cr1site01:8530
    2016-12-20 09:19:08:359  124 2b38 AU   # Detection frequency: 22
    2016-12-20 09:19:08:359  124 2b38 AU   # Approval type: Scheduled (Policy)
    2016-12-20 09:19:08:359  124 2b38 AU   # Scheduled install day/time: Thursday at 4:00
    2016-12-20 09:19:08:359  124 2b38 AU   # Auto-install minor updates: Yes (Policy)
    2016-12-20 09:19:08:359  124 2b38 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2016-12-20 09:19:08:369  124 2b38 AU Setting AU scheduled install time to 2016-12-22 10:00:00
    2016-12-20 09:19:08:919  124 3018 Report ***********  Report: Initializing static reporting data  ***********
    2016-12-20 09:19:08:919  124 3018 Report   * OS Version = 6.1.7601.1.0.65792
    2016-12-20 09:19:08:919  124 3018 Report   * OS Product Type = 0x00000030
    2016-12-20 09:19:08:941  124 3018 Report   * Computer Brand = Dell Inc.
    2016-12-20 09:19:08:941  124 3018 Report   * Computer Model = OptiPlex 3020
    2016-12-20 09:19:08:942  124 3018 Report   * Bios Revision = A06
    2016-12-20 09:19:08:942  124 3018 Report   * Bios Name = BIOS Date: 11/17/14 22:35:21 Ver: A06.00
    2016-12-20 09:19:08:942  124 3018 Report   * Bios Release Date = 2014-11-17T00:00:00
    2016-12-20 09:19:08:942  124 3018 Report   * Locale ID = 1033
    2016-12-20 09:19:09:777  124 2b38 AU Successfully wrote event for AU health state:0
    2016-12-20 09:19:09:778  124 2b38 AU Initializing featured updates
    2016-12-20 09:19:09:778  124 2b38 AU Found 0 cached featured updates
    2016-12-20 09:19:09:778  124 2b38 AU Successfully wrote event for AU health state:0
    2016-12-20 09:19:09:778  124 2b38 AU Successfully wrote event for AU health state:0
    2016-12-20 09:19:09:778  124 2b38 AU AU finished delayed initialization
    2016-12-20 09:19:09:778  124 2b38 AU Triggering AU detection through DetectNow API
    2016-12-20 09:19:09:779  124 2b38 AU Triggering Online detection (non-interactive)
    2016-12-20 09:19:09:779  124 3018 AU #############
    2016-12-20 09:19:09:779  124 3018 AU ## START ##  AU: Search for updates
    2016-12-20 09:19:09:779  124 3018 AU #########
    2016-12-20 09:19:09:786  124 3018 AU <<## SUBMITTED ## AU: Search for updates [CallId = {693BA60D-9130-48F3-9587-65BB4488D451}]
    2016-12-20 09:19:09:786  124 1fa0 Agent *************
    2016-12-20 09:19:09:786  124 1fa0 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-12-20 09:19:09:786  124 1fa0 Agent *********
    2016-12-20 09:19:09:786  124 1fa0 Agent   * Online = Yes; Ignore download priority = No
    2016-12-20 09:19:09:786  124 1fa0 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-12-20 09:19:09:786  124 1fa0 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-12-20 09:19:09:786  124 1fa0 Agent   * Search Scope = {Machine}
    2016-12-20 09:19:09:787  124 1fa0 Setup Checking for agent SelfUpdate
    2016-12-20 09:19:09:787  124 1fa0 Setup Client version: Core: 7.6.7601.19161  Aux: 7.6.7601.19161
    2016-12-20 09:19:09:805  124 1fa0 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2016-12-20 09:19:09:818  124 1fa0 Misc  Microsoft signed: NA
    2016-12-20 09:19:09:818  124 1fa0 Misc FATAL: SubCA Chain Policy failed.
    2016-12-20 09:19:09:818  124 1fa0 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab are not trusted: Error 0x800b0001
    2016-12-20 09:19:09:818  124 1fa0 Setup FATAL: Ident cab verification failed with error 0X800B0001
    2016-12-20 09:19:09:818  124 1fa0 Setup WARNING: SelfUpdate check failed to download package information, error = 0x800B0001
    2016-12-20 09:19:09:818  124 1fa0 Setup FATAL: SelfUpdate check failed, err = 0x800B0001
    2016-12-20 09:19:09:818  124 1fa0 Agent   * WARNING: Skipping scan, self-update check returned 0x800B0001
    2016-12-20 09:19:09:818  124 1fa0 Agent   * WARNING: Exit code = 0x800B0001
    2016-12-20 09:19:09:818  124 1fa0 Agent *********
    2016-12-20 09:19:09:818  124 1fa0 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-12-20 09:19:09:818  124 1fa0 Agent *************
    2016-12-20 09:19:09:818  124 1fa0 Agent WARNING: WU client failed Searching for update with error 0x800b0001
    2016-12-20 09:19:09:818  124 2c74 AU >>##  RESUMED  ## AU: Search for updates [CallId = {693BA60D-9130-48F3-9587-65BB4488D451}]
    2016-12-20 09:19:09:818  124 2c74 AU   # WARNING: Search callback failed, result = 0x800B0001
    2016-12-20 09:19:09:818  124 2c74 AU   # WARNING: Failed to find updates with error code 800B0001
    2016-12-20 09:19:09:818  124 2c74 AU #########
    2016-12-20 09:19:09:818  124 2c74 AU ##  END  ##  AU: Search for updates [CallId = {693BA60D-9130-48F3-9587-65BB4488D451}]
    2016-12-20 09:19:09:818  124 2c74 AU #############
    2016-12-20 09:19:09:819  124 2c74 AU Successfully wrote event for AU health state:0
    2016-12-20 09:19:09:820  124 2c74 AU AU setting next detection timeout to 2016-12-20 20:19:09
    2016-12-20 09:19:09:820  124 2c74 AU Setting AU scheduled install time to 2016-12-22 10:00:00
    2016-12-20 09:19:09:820  124 2c74 AU Successfully wrote event for AU health state:0
    2016-12-20 09:19:09:820  124 2c74 AU Successfully wrote event for AU health state:0
    2016-12-20 09:19:14:777  124 1fa0 Report REPORT EVENT: {558499E3-13DB-4FF9-936E-62C2AC75ACEF} 2016-12-20 09:19:09:778-0600 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
    2016-12-20 09:19:14:777  124 1fa0 Report REPORT EVENT: {461FB835-B7B2-4377-8514-0C5B2E5D0F60} 2016-12-20 09:19:09:818-0600 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 800b0001 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x800b0001.
    2016-12-20 09:19:14:871  124 1fa0 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2016-12-20 09:19:14:872  124 1fa0 Report WER Report sent: 7.6.7601.19161 0x800b0001(0) 67661EB-2423-451D-BF5D-13199E37DF28 Scan 1 0 SelfUpdate {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0

    Tuesday, December 20, 2016 4:37 PM

All replies

  • Hi J-Mart,

    1. Please upgrade the WSUS server to 3.2.7600.274 via install KB2938066;

    2. Please run server cleanup wizard on the WSUS server;

    3. On the clients that do not report, please reset windows update components:

    https://support.microsoft.com/en-us/kb/971058

    Then wait for a period of time, check if the client will repot to the WSUS server within 22 hours.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, December 21, 2016 9:00 AM
  • Hi,

    Just to check if the above reply be of help? If yes, you may mark useful reply as answer, if you need additional assistance, welcome to feedback.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 10, 2017 8:37 AM