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Shutdown issues - power driver state failure, BSOD, external device issues RRS feed

  • Question

  • I am running Windows 7 64 bit on an HP pavilion notebook. I've had this notebook for a couple months and have been fighting shutdown issues. The majority of the time that I shutdown or restart, Windows sits on the shutting down screen for anywhere from 5 - 20 minutes. It then either goes to BSOD or sometimes restarts in safe mode.

    Frequently after this happens, Windows won't recognize any USB devices (card reader, USB hard drives) as well as the fingerprint reader. I can only get them to be readable again by restarting into safe mode and then restarting again.

    Dump files here: http://cid-5142afceae9d8ce7.office.live.com/self.aspx/Dump%20files/Dumpfiles.zip

    I would very much appreciate any assistance figuring out where the issue is. Thank you!

    Thursday, January 13, 2011 2:15 PM

Answers

  • Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE

    This bug check indicates that the driver is in an inconsistent or invalid power state.

    http://msdn.microsoft.com/en-us/library/ff559329%28VS.85%29.aspx

    nt!PnpBugcheckPowerTimeout +0x76


    nt!PpmCheckRun +0x8c

    nt!PnpDeviceCompletionQueue
    nt!ExWorkerQueue+0x58

    fffff800`046255d8  fffff800`02ed2dd6 nt!KiProcessExpiredTimerList+0xc6
    fffff800`046255e0  fffffa80`0ae15b10
    fffff800`046255e8  00000000`00199a3b
    fffff800`046255f0  00000000`00000000
    fffff800`046255f8  00000000`00000000
    fffff800`04625600  fffff880`07e33750
    fffff800`04625608  fffff800`031093f0 nt!PopBuildDeviceNotifyListWatchdog
    fffff800`04625610  fffff880`07e336f0
    fffff800`04625618  fffffa80`0ae15b50
    fffff800`04625620  fffff880`016540c0 ndis !ndisMTimerObjectDpc
    fffff800`04625628  fffffa80`0ae15af0

    the NDIS.sys is part of the Windows network infrastructure. So update the network device drivers:

    NETw5s64.sys Wed Jan 13 17:37:13 2010

    hope this helps :)

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Monday, January 17, 2011 7:48 AM
    Thursday, January 13, 2011 3:01 PM

All replies

  • Bug Check Code 0x9F: The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

    Paremeter1 = 0x4: The power state transition timed out waiting to synchronize with the PnP subsystem.

    For more information, refer to this Microsoft article.

    Please update all your drivers and check if this solve your problem.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
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    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Thursday, January 13, 2011 2:43 PM
  • Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE

    This bug check indicates that the driver is in an inconsistent or invalid power state.

    http://msdn.microsoft.com/en-us/library/ff559329%28VS.85%29.aspx

    nt!PnpBugcheckPowerTimeout +0x76


    nt!PpmCheckRun +0x8c

    nt!PnpDeviceCompletionQueue
    nt!ExWorkerQueue+0x58

    fffff800`046255d8  fffff800`02ed2dd6 nt!KiProcessExpiredTimerList+0xc6
    fffff800`046255e0  fffffa80`0ae15b10
    fffff800`046255e8  00000000`00199a3b
    fffff800`046255f0  00000000`00000000
    fffff800`046255f8  00000000`00000000
    fffff800`04625600  fffff880`07e33750
    fffff800`04625608  fffff800`031093f0 nt!PopBuildDeviceNotifyListWatchdog
    fffff800`04625610  fffff880`07e336f0
    fffff800`04625618  fffffa80`0ae15b50
    fffff800`04625620  fffff880`016540c0 ndis !ndisMTimerObjectDpc
    fffff800`04625628  fffffa80`0ae15af0

    the NDIS.sys is part of the Windows network infrastructure. So update the network device drivers:

    NETw5s64.sys Wed Jan 13 17:37:13 2010

    hope this helps :)

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Monday, January 17, 2011 7:48 AM
    Thursday, January 13, 2011 3:01 PM
  • Mr. X and Andre, thanks. Updating all drivers is a bit daunting, so I began as Andre suggested and updated the network driver. Hopefully this will resolve the issue. Thanks for the assistance.
    Thursday, January 13, 2011 4:24 PM
  • I'm sorry to say I am still having problems. More dump files here:

     

    https://cid-5142afceae9d8ce7.office.live.com/self.aspx/Dump%20files%202/dumpfiles2.zip

     

    Help greatly appreciated, thanks!

    Monday, January 17, 2011 3:36 PM
  • the new link doesn't work

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, January 17, 2011 4:43 PM
  • change the permissions of the folder. I can't access them

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, January 17, 2011 4:59 PM
  • sorry - I could have sworn I set it to public! fixed now.
    Monday, January 17, 2011 5:01 PM
  • disable the power saving features of all network cards in the device manager.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, January 17, 2011 5:13 PM
  • disable the power saving features of all network cards in the device manager.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Done. Thanks.
    Monday, January 17, 2011 5:17 PM
  • ok, now work a few days and look if you get new crashes.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, January 17, 2011 5:29 PM
  • Still having shutdown problems - shutdown hangs and results in BSOD. The notebook will not power off unless I first reboot in safe mode. New dump files here.


    http://cid-5142afceae9d8ce7.office.live.com/self.aspx/Dump%20files/dump3.zip

     

    Thank you!

    Wednesday, January 19, 2011 1:46 PM
  • Update all drivers, as suggested by Mr X .

    Next enable Driver verifier to get the causing driver:

    http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

    http://support.microsoft.com/?kbid=244617

    and configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive if the PC still crashes after updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 19, 2011 3:29 PM
  • Okay.

     

    Do you suggest looking on HP's site for updated drivers, or trying to update them through device manager?

    Wednesday, January 19, 2011 3:53 PM
  • don't use the device manager, go to the HP site and download the drivers.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, January 19, 2011 3:57 PM
  • I've updated all the drivers I could. Issues not resolved. I still have shutdown issues - BSOD, driver_power_state_failure. Also I still have issues with external devices. If I connect my camera or CF  card reader to download files, sometimes it won't connect - but sometimes it does. Then if I try to remove the drive, nothing happens - it still shows up as a device until I reboot - so I can't hotswap my card reader, and can't download a new card  without rebooting.

    New dump files here: http://cid-5142afceae9d8ce7.office.live.com/self.aspx/Dump%20files/022611-32791-01.zip

    Sunday, February 27, 2011 1:09 AM
  • try to install the Sp1 which includes several fixes. I can see that the USBhub driver is involved, so it maybe caused by the camera.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 27, 2011 1:19 AM