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Lync Conversation History Not Working RRS feed

  • Question

  • Conversation history with Lync is not working for most of my users.  It does work for me but often will stop working for some unknown reason.  From what i was able to gather Lync does not use SCP to discover Exch, instead autodiscover (DNS) is used.  My setup is not like a normal setup and this is where my question comes in to play.

    My Setup 

    1 Exchange server does all roles

    1 Lync server

    AD domain is Domain.com

    email smtp is DomainNew.com as primary, smtp domainold.com exist but not used

    OWA URL is DomainOld.com which is certed for only DomainOld.com

    Lync uses the users smtp address (domainnew.com) to discover exchange.  

    Wednesday, July 3, 2019 3:00 PM

Answers

  • what fixed it for me was https://docs.microsoft.com/en-us/SkypeForBusiness/troubleshoot/server-exchange-integration/mapi-unavailable
    • Marked as answer by no_its_not Tuesday, July 9, 2019 7:27 PM
    Tuesday, July 9, 2019 7:27 PM

All replies

  • Hi,

    You could first check the following points:

    a. Press Ctrl and right click Lync icon in the taskbar, open configuration information. On the open page check if EWS status and MAPI status are OK. And try to access the EWS URL: https://<ews>.domain.com/EWS/Exchange.asmx

    b. Try to delete SFB client user profile and then test the issue again:

    %UserProfile%\AppData\Local\Microsoft\Office\1x.0\Lync\Sip_xxx

    c. Try to rebuild the conversation history folder in Outlook client:

    Backup your old “Conversation History” folder contains in Outlook (export it to a file),

    Delete the “Conversation History” folder and close “outlook”,

    Make sure that Lync and outlook are completely closed,

    Start “run” and type in “outlook /resetfolders”.

    Here is a related article you could refer to:

    http://lync-s4b.blogspot.com/2016/06/lync-im-conversations-are-not-saved-in.html

    Note: This response contains a reference to a third party World Wide Web site. Microsoft can make no representation concerning the content of these sites. Microsoft is providing this information only as a convenience to you: this is to inform you that Microsoft has not tested any software or information found on these sites and therefore cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software on the Internet.


    Best Regards,
    Shaw Lu


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    Thursday, July 4, 2019 6:17 AM
    Moderator
  • what fixed it for me was https://docs.microsoft.com/en-us/SkypeForBusiness/troubleshoot/server-exchange-integration/mapi-unavailable
    • Marked as answer by no_its_not Tuesday, July 9, 2019 7:27 PM
    Tuesday, July 9, 2019 7:27 PM