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DPM 2012 R2 Agent wont install on Server 2012 - Error with registry? RRS feed

  • Question

  • Hi

    Not sure if this should be here or in the Setup and Agent Management section.

    I am having issue installing the agent on a server. The server that is having the issue is Windows 2012 and we are running DPM 2012 R2.  The server is also one of our exchange 2013 servers currently in a DAG. I have removed our AV package from the server incase that was causing the issue. 

    I am unable to install the agent, either through the DPM console or manually.

    Installation starts, goes through the initial licence notification, green bar starts to move then a dialogue box appears saying "Could not open key : UNKNOWN\Components\XXXX"

    I have tried some things I have seen on here, and it can change the remainder of the registry key that is XXXX. The issue seems to be at a 'subkey' (subfolder if you like).

    I have access to the DPM Setup log, but not sure which section I need to post as there would be 100 odd pages.

    Thanks,
    Rich.

    Tuesday, July 15, 2014 2:50 PM

All replies

  • Hi,

    Did you run the run the Setup as Admin?

    please look in the Setup logs for access denied in registry entries.


    Seidl Michael | http://www.techguy.at | twitter.com/techguyat | facebook.com/techguyat

    Wednesday, July 16, 2014 4:57 AM
  • Hi,

    Yes I have used domain admin, local admin etc and right click, run as admin and nothing makes any difference.

    Looking in MSDPMAgentInstall.log doesn't show any denied.

    I have found the message that pops up in the dialogue box and think I have pulled what it was trying to do, as the previous line before this block was that a file was the same or newer so wouldn't patch it.

    Thanks.

    MSI (s) (04:0C) [20:29:37:888]: Executing op: SetTargetFolder(Folder=C:\Program Files\Microsoft Data Protection Manager\DPM\bin\)
    MSI (s) (04:0C) [20:29:37:888]: Executing op: SetSourceFolder(Folder=1\PROGRA~1\MSDPM\DPM\bin\|Program Files\Microsoft Data Protection Manager\DPM\bin\)
    MSI (s) (04:0C) [20:29:37:888]: Executing op: RegisterSharedComponentProvider(,,File=F_Utils.dll.30D31365_1674_4E38_816E_F39B82AAACCC,Component={52C18C2E-777B-461D-B629-CB262FB40745},ComponentVersion=4.2.1205.0,ProductCode={6FA0CE18-E1AB-4CA2-B552-03D16516E174},ProductVersion=4.2.1205,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
    MSI (s) (04:0C) [20:29:37:888]: Note: 1: 1402 2: UNKNOWN\Components\E2C81C25B777D1646B92BC62F24B7054\81EC0AF6BA1E2AC45B25301D56611E47 3: 5
    MSI (s) (04:0C) [20:29:37:888]: Note: 1: 2205 2:  3: Error
    MSI (s) (04:0C) [20:29:37:888]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1402
    MSI (c) (10:7C) [20:29:37:935]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg


    MSCE Server Infrastucture

    Wednesday, July 16, 2014 7:55 AM
  • Sorry replied a bit in haste - need a coffee... ;-)

    Here is another block.

    I just had a thought of creating the keys manually which I will try now.

    Error 1402. Could not open key: UNKNOWN\Components\E2C81C25B777D1646B92BC62F24B7054\81EC0AF6BA1E2AC45B25301D56611E47.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
    MSI (s) (04:0C) [20:29:41:091]: Note: 1: 2205 2:  3: Error
    MSI (s) (04:0C) [20:29:41:091]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (04:0C) [20:29:41:091]: Product: Microsoft System Center 2012 R2 DPM Protection Agent -- Error 1402. Could not open key: UNKNOWN\Components\E2C81C25B777D1646B92BC62F24B7054\81EC0AF6BA1E2AC45B25301D56611E47.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.


    MSCE Server Infrastucture

    Wednesday, July 16, 2014 8:14 AM
  • Hi,

    I manually created the registry keys and it worked.

    Thankfully I can now get my databases backed up and clear the log files down! ;-)

    Cheers,

    Rich.


    MSCE Server Infrastucture

    Wednesday, July 16, 2014 2:45 PM