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Opening Sharepoint 2013 (cloud) docx/excel with prompt "enter your credentials "

    Question

  • As Subject, i used to open Sharepoint Docunments / Excels files at my locally with no problems,

    weeks ago, users report that they require re-enter the credentials again and keep loggin fail,

    after i google it, 

    i found few solution,

    1) update IE policy, 

    2) activate Sharepoint features 

    I tried and problem still exits, i could edit it online but open files locally

    anyone could help?

    thank you.

    (update: OneDrive also have same issue)

    13/06/2017 IT WORKS NOW without any changes, Microsoft o365 keep chaning policy with out notice, but fine, it works now



    • Edited by wwwmwww Tuesday, June 13, 2017 10:38 AM update
    Tuesday, April 25, 2017 2:52 AM

Answers

  • Sharepoint13(cloud) only support microsoft O365, 2016
    i tested and works fine, however my organization using microsoft office 2013

    • Marked as answer by wwwmwww Friday, May 26, 2017 4:05 AM
    • Unmarked as answer by wwwmwww Tuesday, June 13, 2017 10:37 AM
    • Marked as answer by wwwmwww Tuesday, June 13, 2017 10:39 AM
    Friday, May 26, 2017 4:05 AM
  • 13/06/2017 IT WORKS NOW without any changes,
    Microsoft o365 keep chaning policy with out notice, but fine.
    Sharepoint O365 and OneDrive works perfectly now

    • Marked as answer by wwwmwww Wednesday, June 21, 2017 8:18 AM
    Tuesday, June 13, 2017 10:39 AM

All replies

  • Hi,

    Are users using IE?

    Please use IE 32bit, add SharePoint sites in trusted sites and view SP sites under compatibility mode. And set Automatic logon with current user name and password for Trusted sites in IE.

    Here is a post about the same issue with some solutions, you can check your scenario to configure your environment:

    https://blogs.technet.microsoft.com/office_integration__sharepoint/2014/02/24/prompted-for-username-and-password-when-opening-an-office-file-from-a-web-server/

    Thanks,

    Dean Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    • Proposed as answer by Victoria XiaModerator Wednesday, May 03, 2017 12:35 PM
    • Unproposed as answer by wwwmwww Friday, June 02, 2017 9:24 AM
    Thursday, April 27, 2017 12:14 PM
    Moderator
  • i tried 

    Still got same error and below print-screen for your reference. 
    i already escalated to microsoft team, but still waiting reply.
    this error apply to all sharepoint site and onedrive

    i also try login and never success with my AD account and sharepoint account

    any direction to the issue?


    • Edited by wwwmwww Tuesday, May 09, 2017 2:20 AM info
    Monday, May 08, 2017 6:56 AM
  • Sharepoint13(cloud) only support microsoft O365, 2016
    i tested and works fine, however my organization using microsoft office 2013

    • Marked as answer by wwwmwww Friday, May 26, 2017 4:05 AM
    • Unmarked as answer by wwwmwww Tuesday, June 13, 2017 10:37 AM
    • Marked as answer by wwwmwww Tuesday, June 13, 2017 10:39 AM
    Friday, May 26, 2017 4:05 AM
  • 13/06/2017 IT WORKS NOW without any changes,
    Microsoft o365 keep chaning policy with out notice, but fine.
    Sharepoint O365 and OneDrive works perfectly now

    • Marked as answer by wwwmwww Wednesday, June 21, 2017 8:18 AM
    Tuesday, June 13, 2017 10:39 AM