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IE crash - IEFrame.dll - error code 0xc00000fd RRS feed

  • Question

  • Following error occurs when a document is saved in CRM Dynamics within IE 11:

    No clue what causes this, as it are rather simple forms which are modified and saved.

    *******

    Naam van toepassing met fout: IEXPLORE.EXE, versie: 11.0.9600.18500, tijdstempel: 0x57edec53

    Naam van module met fout: IEFRAME.dll, versie: 11.0.9600.18500, tijdstempel: 0x57edf1d9

    Uitzonderingscode: 0xc00000fd

    Foutoffset: 0x00011995

    Id van proces met fout: 0x328

    Starttijd van toepassing met fout: 0x01d28b8f79b4d2ed

    Pad naar toepassing met fout: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

    Pad naar module met fout: C:\windows\system32\IEFRAME.dll

    Rapport-id: cb022d02-f782-11e6-be91-fc3fdb07cfa5

    Monday, February 20, 2017 3:53 PM

All replies

  • Have you restored Internet Explorer settings to its defaults?

    You could verify that all add-ons are working correctly.

    Make sure that the address of CRM site has been added to the "trusted sites" lists in Internet Explorer.

    Monday, February 20, 2017 4:57 PM
  • Following error occurs when a document is saved in CRM Dynamics within IE 11:

    Uitzonderingscode: 0xc00000fd

    Another one is being reported in W10

    https://answers.microsoft.com/en-us/ie/forum/ie11-iewindows_10/ie11-crashes-when-opening-developer-tools-on-crm/ddcfa2cf-3d43-4055-b7a5-c6e65a02bcf5



    Robert Aldwinckle
    ---

    Monday, February 20, 2017 5:40 PM
    Answerer
  • Hi,

    First of all, we could try turning it on in safe mode and clean boot with networking first, then try restart the update.

    The SFC tools could be a good idea, please try it.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash

    https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files

    Have you updated to the latest version? If not, please try it.

    We can also try compatibility view and app crash dump to know the detailed issue.

    If the problem still persists, I’m afraid you need to repair or reinstall IE.

    If you experience a recurring problem when you use Windows Internet Explorer, you may try to repair or reinstall the program to fix the problem. Although this may sound intimidating, this article offers the most direct, trouble-free methods to perform this task.

    https://support.microsoft.com/en-us/help/318378/how-to-repair-or-reinstall-internet-explorer-in-windows

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by Tony_Tao Thursday, February 23, 2017 1:21 AM
    Tuesday, February 21, 2017 7:33 AM
  • Hi, 

    Please first try to add the CRM Dynamics in Compatibility view and see if this issue still persists. 

    If this issue still persists, please help to collect app crash dump as below steps for our research:

    First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\iexplore.EXE]
    "DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
     00,6d,00,70,00,73,00,00,00
    "DumpCount"=dword:00000010
    "DumpType"=dword:00000001
    "CustomDumpFlags"=dword:00000000

    Then, open IE to reproduce the issue. If crash issue appeared, please find the *.dump file under c:\.

    To further help you, please upload this file onto Onedrive and shared the link here.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Tuesday, March 7, 2017 8:43 AM
    Thursday, February 23, 2017 6:52 AM