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Lync normalization rules and internal numbers RRS feed

  • Question

  • I have the following dial plan and trunk configuration :

    Name : TEST

    Pattern To match : ^(\d{2})$

    translation Rule : +3237777779$1

    Name : BelgInternational

    Pattern To match : ^((\+)|(00))?([1-9][0-9]{7,15})$

    Translation Rule : +$4

    I have 25 enterprise voice enabled users , of which 2 have the line uri : tel:+3237777779;ext=88 and tel:+3237777779;ext=50

    I also have a Response Group created using the number +3237777779 (I also test adding ;ext=99 to it)

    When I dial to +323777777988 I get an error AMBIGIOUS CALL 485 plus I see in the logs it is still using the BelgInternational instead of the TEST.

    Where I am doing what wrong ??

    Tuesday, June 19, 2012 8:24 PM

Answers

  • the point is that you can't have user x to 88 and user y to 99. it'll be ether 88 or 99. you can't have both in caller ID suppression.

    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    • Marked as answer by Toon Sillen Wednesday, June 20, 2012 4:06 PM
    Wednesday, June 20, 2012 3:01 PM
  • Actually, I now created a dialplan, voice policy, pstn usage, route for each of the numbers used in the response group. I only changed the SUPPRESS CALLER ID in every route. This way I can assign different policies to certain users but stil use my sip numbers for the response groups.

    This seems to work

    • Marked as answer by Toon Sillen Saturday, June 23, 2012 7:02 PM
    Friday, June 22, 2012 2:45 PM

All replies

  • Hi,

    i don't think this will work at all. you need to have aunique DID number for each and every EV enabled clients. having the same DID with different extensions will not going to work out. the error that you get is that Mediation server is unable to rout the call to an end point since all have the same number.


    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    Wednesday, June 20, 2012 12:13 PM
  • Ah ,ok.

    I already gave up as well. I just entered a fictive tel uri for the users. But I have 5 SIP numbers, for the 5 Response Groups. So that should work then.

    BUT, how do I set up that eg user A calls out with number +3237777776 and user B calls out with number +323777778 ?

    Wednesday, June 20, 2012 12:21 PM
  • Lync by default send the dilaed user DID number out. unless you mask the outbound number with some other number such as the pilot number of an E1\PRI. you can check this if you run Wireshark on mediation server and see what the number that it carries out.


    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    Wednesday, June 20, 2012 12:30 PM
  • I was able to change the outbound caller ID now by changing the SUPPRESS CALLER ID in the voice route, but how/where do I say which route a certain user should use ?

    Then I can create 5 routes , for each outbound caller ID.

    Wednesday, June 20, 2012 12:50 PM
  • what i meant was if u have a user with DID numbet +2233445566, when this user takes a call out, Mediation server sent that DID number out as a user number by default.

    if you use Supress caller ID in trunk level, all the calls that goes out via that trunk will carry that number instead of the actual user DID number.


    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    Wednesday, June 20, 2012 12:54 PM
  • Ok (I'm new) , so I have eg 2 phonenumbers from my sip provider : +3221002088 and +3221002099 . I have set up 2 response groups with that number so the number is not available anymore for use with SIPenabled users as it needs to be unique.

    If I enter in my users X user-information URI : tel:+3221002066, the user can call AND using the response group I can redirect the call from the response group the user X.

    But when user X calls to my cellphone, the number I see will be either +3221002088 or +3221002099 , not with 66 at then end.

    So now I know I can use the SUPPRESS CALLED ID in the voice routing to do this. But what from there. Or how do I do it differently ?

    Wednesday, June 20, 2012 1:11 PM
  • it will not work like that if a user who has the Lunc URI +3221002066, that number will go out. even if that user is an agent of a workflow. it will not sent the workflow pilot number which is in your case +3221002088/99

    if you use Supress caller ID and put +3221002088 or 99 there, all the calls going out on that trunk will carry this number. Only choice for you is to use the Supress caller ID in your situation.


    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    Wednesday, June 20, 2012 1:28 PM
  • Yes that is what i am doing, but how do i connect user x to route 88 and user y to route 99?

    Wednesday, June 20, 2012 2:37 PM
  • the point is that you can't have user x to 88 and user y to 99. it'll be ether 88 or 99. you can't have both in caller ID suppression.

    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    • Marked as answer by Toon Sillen Wednesday, June 20, 2012 4:06 PM
    Wednesday, June 20, 2012 3:01 PM
  • If I would use

    http://ucadventures.wordpress.com/2012/01/19/lync-enterprise-voice-enabled-without-a-line-uri/

    then there will be nothing on my cellphone I presume ("Private Call") ?

    Wednesday, June 20, 2012 3:42 PM
  • that depends on the Service Provider. Most of the providers does not allow to send blank entry as a user ID.


    Thamara. MCTS, MCITP Ent Admin, Specialized in U.C Voice OCS 2007 R2 Z-Hire -- Automate IT Account creation process ( AD / Exchange / Lync )

    Wednesday, June 20, 2012 3:58 PM
  • Actually, I now created a dialplan, voice policy, pstn usage, route for each of the numbers used in the response group. I only changed the SUPPRESS CALLER ID in every route. This way I can assign different policies to certain users but stil use my sip numbers for the response groups.

    This seems to work

    • Marked as answer by Toon Sillen Saturday, June 23, 2012 7:02 PM
    Friday, June 22, 2012 2:45 PM