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Individual user - move to SfB RRS feed

  • Question

  • Short question: I use Skype for outgoing calls as well as I have two phone number for incoming calls. This works very well. Until recently I have used a program called Pamela to record call. This one does not work anymore. Can I switch to Skype for Business, keeping my existing setup (incoming calls and outgoing) AND record? 
    This will NOT be part of an organization but an individual setup for me personally.

    Tried to contact Skype and they could not answer any question.

    Friday, November 18, 2016 5:33 PM

All replies

  • Skype for Business can provide PSTN functionality either with an on premise server deployment or online via Office365 which can provide PSTN calling in the UK, US and Puerto Rico i believe. SfB online is probably better option if available in your location. You can only have one telephone number assigned to a user though which looks different to your setup.

    To use Skype for Business Online you would need to set up an Office 365 tenant with Skype for Business online enabled with Cloud PBX and PSTN calling plans, you could set this up for one user only.

    There are client based call recording solutions as well, which sound similar to your existing setup.

    Hope this helps.


    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". Thank you. This forum post is based upon my personal experience and does not reflect the opinion or view of my employer.

    • Proposed as answer by Alice-Wang Monday, November 21, 2016 6:31 AM
    Friday, November 18, 2016 6:05 PM
  • Hi Asiaviking,

    Welcome to post in our forum.

    Regarding this issue, I agree with Martin.

    As a supplement, PSTN calling is an add-on to Skype Cloud PBX that allows you to search for, acquire, and assign phone numbers to users in your organization so that they can make calls to and receive calls from people inside and outside of the organization, directly from Office 365. Users who are assigned phone numbers can make voice calls across all Skype for Business devices, including VoIP phones, PCs, and mobile devices. They also can control their calls through mute/unmute, hold/resume, call transfers, and call forwarding features, and if necessary, make emergency calls.

    If you want to set up PSTN calls for Skype for business, you need to enable enterprise voice firstly, the following document is about how to setup PSTN call for skype for business, please refer to
    https://support.office.com/en-us/article/Set-up-PSTN-Calling-for-Skype-for-Business-57893158-1acd-44ac-acaf-19f58264a9e0

    If you want to record your PSTN call, please try the method in the following article
    https://voxogo.zendesk.com/hc/en-us/articles/201136092-Record-a-PSTN-call-on-the-SfB-Lync-client

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Regards,

    Alice Wang


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    • Proposed as answer by Alice-Wang Monday, November 28, 2016 9:45 AM
    Monday, November 21, 2016 6:57 AM