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Azure online backup always fails with online recovery point creation failed RRS feed

  • Question

  • We installed the Azure Backup Agent on our DPM 2012 R2 server and registered the server with Azure. Every online backup is failing with the error in the screen shot.

    Monday, June 16, 2014 9:21 PM

Answers

  • Hi,

    This error matches a known problem posted here where Symantec Endpoint Protection is creating a database file SYMEFA.DB on the .vhd used for backup and it cannot be deleted.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.


    Monday, June 16, 2014 10:27 PM
    Moderator

All replies

  • Hi,

    Not much to go on here, open the C:\Program Files\Windows Azure Backup Agent\Temp\CBEngineCurr.errlog and search on the below string.  There should be some errors detailing the failure right before this.

    Backup Progress: Failed 


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Monday, June 16, 2014 10:02 PM
    Moderator
  • There is so much in that file... here is a snippet.

    Hr: = [0x80070002] CreateFile failed for C:\Program Files\Windows Azure Backup Agent\Scratch\748adfb5-243f-44be-a5bc-87f69befec05.FRNToFileNameList.BackupProgress, m_fRead True
    Page size to be used: 4096
    Failed to read MaxBufferSize from registry. Using default size: 262144
    CFixupReaderIterator::SetFileSystemFlags (0x0) called
    CPruningIterator::GetNextFile - File [\\?\Volume{13a11272-f575-11e3-80c5-001dd8b71ca4}\System Volume Information\EfaData\SYMEFA.DB] returned for deletion
    Parameter: [0x80070020], FilePath = \\?\Volume{13a11272-f575-11e3-80c5-001dd8b71ca4}\System Volume Information\EfaData\SYMEFA.DB
    Failed: Hr: = [0x80070020] : CreateFile failed \\?\Volume{13a11272-f575-11e3-80c5-001dd8b71ca4}\System Volume Information\EfaData\SYMEFA.DB with error :32
    Failed: Hr: = [0x80070020] COnlineSubTask::UpdateStatus => hr
    Last completed state for Ds Id (1126075830498143381) is 18
    Ds Id (1126075830498143381) failed. DLS: 0 HRESULT: 0x80070020
    Failed: Hr: = [0x80070020] SetupReplicationForReplica unsuccessful for replica id ({748ADFB5-243F-44BE-A5BC-87F69BEFEC05}) Volume (\\?\Volume{c8858a55-f43a-11e3-80c4-001dd8b71ca4}\))
    <--CBpAsyncWorker::DoWork
    ==>CBpAsyncWorker::MonitorWork
    START: OP:EBP_OS_ESTIMATING_SIZE TIME:130474251748427755
    ==>CKeyManagerCatalogProvider::GetCurrentEncryptionKey
    ==>CKeyManagerCatalogProvider::GetAsyncProvider
    ==>CKeyManagerCatalogProvider::LoadProxyModule
    <--CKeyManagerCatalogProvider::LoadProxyModule
    <--CKeyManagerCatalogProvider::GetAsyncProvider
    Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = GetCurrentEncryptionKey}{TargetEndpoint = https://pod01-prot1.wus.backup.windowsazure.com/ROCatalogExternalService.svc}
    Setting RequestId header for outgoing request | Params: {RequestId = c44cf3f4-61f1-476f-8fd7-8d51074abef2}{WorkitemId = 0f1199bc-996d-4f6e-ae11-90f1299bdd70}{TaskId = 556cef8a-044a-4541-8cfe-ff505e36e254}
    Finished web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = GetCurrentEncryptionKey}{TargetEndpoint = https://pod01-prot1.wus.backup.windowsazure.com/ROCatalogExternalService.svc}
    CKeyManagerCatalogProvider::GetCurrentEncryptionKey:Read current encryption key from catalog.KeyId returned:[1125967808839423515]
    <--CKeyManagerCatalogProvider::GetCurrentEncryptionKey
    CKeyManager::ValidateCurrentKeyWithService: Key Verification Successful
    END: OP:EBP_OS_ESTIMATING_SIZE TIME:130474251754209129
    <--CBpAsyncWorker::MonitorWork
    ==>CBpAsyncWorker::DestroyWork
    <--CBpAsyncWorker::DestroyWork
    <--CBpAsyncWorker::DoWork
    <--CBpBackupAsync::TransferData
    Backup Progress: Data transfer finished
    Failed: Hr: = [0x80070020] Backup Progress: Failed
    

    Monday, June 16, 2014 10:16 PM
  • Hi,

    This error matches a known problem posted here where Symantec Endpoint Protection is creating a database file SYMEFA.DB on the .vhd used for backup and it cannot be deleted.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.


    Monday, June 16, 2014 10:27 PM
    Moderator
  • That seems to have been the problem. Uninstalled SEP, rebooted, and successfully backed up online.

    Now if Symantec can just get it fixed...

    Monday, June 16, 2014 10:38 PM
  • Hi,

    We are investigating this issue to see if we can code around the problem.  If this is doable, we will publish a fix in a future agent patch.  In the meantime, unfortunately, the only know workaround is to uninstall the Symantec antivirus software which we know is undesirable.  


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, September 19, 2014 7:02 AM
    Moderator
  • UPDATE
    =====

    I am using version 12.1.5 of Symantec Endpoint, which seems to be the latest (released during late September, 2014). I looked at their release notes. They seem to claim that they addressed an interoperability issue with our Backup product:

    http://www.symantec.com/business/support/index?page=content&id=TECH224706
    Windows Backup of Hyper-V virtual machine fails

    Fix ID: 3234743
    Symptom: Windows Backup of a virtual machine fails on a Hyper-V host. The backup fails with the following error in event viewer

    Application logs:
    Event ID 517: "The backup operation that started has failed with following error code '0x80070020' (The process cannot access the file because it is being used by another process.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved."

    Solution: Modified the SymEFA.sys driver to handle a scenario where the Microsoft API CreateFile() could fail during backup.

    It seems like they have addressed the issue, can anybody that previously reported this issue please re-tect with the version 12.1.5 of Symantec Endpoint ?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    • Proposed as answer by Thomas Clark1 Wednesday, February 11, 2015 5:01 PM
    Monday, November 3, 2014 9:24 PM
    Moderator
  • Updating to Symantec Endpoint Protection 12.1.5 solved our issue.  Online recovery point creation is working now.  Thanks

    Thomas Clark - MCITP: Windows 7

    Wednesday, February 11, 2015 4:59 PM