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IE 11 Crash in SAP Webinterface RRS feed

  • Question

  • Hello,

    we used a SAP-Web Interface and sometimes the IE 11 crashed. The Crash is not reproducible, and does not appear in any SAP mask.

    I tried with windbg as postmortem debugger to analyze the error, but get constantly the message:
    *** ERROR: Symbol file could not be found. Defaulted to exportSymbols for C: \ WINDOWS \ SYSTEM32 \ ntdll.dll -
    *** ERROR: Symbol file could not be found. Defaulted to exportSymbols for C: \ WINDOWS \ SYSTEM32 \ MSHTML.dll -
    I have modified the symbol path several times and have used both, the MS server address (https://msdl.microsoft.com/download/symbols) as well as local downloaded symbol packages from here:
    Https://developer.microsoft.com/en-us/windows/hardware/download-symbols

    Since all this did not work, I used the procdump debugger and now get dump files.


    Unfortunately, I'm not getting wiser from the dump file and can not see what the error is.
    When evaluating the dump files with the command .bugcheck I always get a syntax error message.

    If I analyze with-analyze the file I get the following:

    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************


    DUMP_CLASS: 2

    DUMP_QUALIFIER: 400

    CONTEXT:  (.ecxr)
    eax=00000000 ebx=117e7a01 ecx=117e7af4 edx=0000df0c esi=117e7ab0 edi=117e7ab0
    eip=643300f2 esp=05fba124 ebp=05fba150 iopl=0         nv up ei pl zr na pe nc
    cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
    mshtml!CDispNode::SetContentOrigin+0x3e:
    643300f2 8b500c          mov     edx,dword ptr [eax+0Ch] ds:002b:0000000c=????????
    Resetting default scope

    FAULTING_IP:
    mshtml!CDispNode::SetContentOrigin+3e
    643300f2 8b500c          mov     edx,dword ptr [eax+0Ch]

    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 643300f2 (mshtml!CDispNode::SetContentOrigin+0x0000003e)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000001
    NumberParameters: 2
       Parameter[0]: 00000000
       Parameter[1]: 0000000c
    Attempt to read from address 0000000c

    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_READ

    PROCESS_NAME:  iexplore.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.

    EXCEPTION_CODE_STR:  c0000005

    EXCEPTION_PARAMETER1:  00000000

    EXCEPTION_PARAMETER2:  0000000c

    FOLLOWUP_IP:
    mshtml!CDispNode::SetContentOrigin+3e
    643300f2 8b500c          mov     edx,dword ptr [eax+0Ch]

    READ_ADDRESS:  0000000c

    BUGCHECK_STR:  NULL_CLASS_PTR_READ

    WATSON_BKT_PROCSTAMP:  58ba5cce

    WATSON_BKT_PROCVER:  11.0.14393.953

    PROCESS_VER_PRODUCT:  Internet Explorer

    WATSON_BKT_MODULE:  mshtml.dll

    WATSON_BKT_MODSTAMP:  58ba5afa

    WATSON_BKT_MODOFFSET:  dd00f2

    WATSON_BKT_MODVER:  11.0.14393.953

    MODULE_VER_PRODUCT:  Internet Explorer

    BUILD_VERSION_STRING:  10.0.14393.0 (rs1_release.160715-1616)

    MODLIST_WITH_TSCHKSUM_HASH:  c44756bb10f99e0cbadd2f85ee95bf12b9e5ce95

    MODLIST_SHA1_HASH:  a86d82d374ccd628194a5739efb2135d387875d0

    NTGLOBALFLAG:  0

    APPLICATION_VERIFIER_FLAGS:  0

    DUMP_FLAGS:  94

    DUMP_TYPE:  1

    ANALYSIS_SESSION_HOST:  R497

    ANALYSIS_SESSION_TIME:  04-05-2017 18:50:26.0346

    ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

    THREAD_ATTRIBUTES:
    OS_LOCALE:  DEU

    PROBLEM_CLASSES:



    NULL_CLASS_PTR_READ
        Tid    [0x1ed8]
        Frame  [0x00]: mshtml!CDispNode::SetContentOrigin


    LAST_CONTROL_TRANSFER:  from 63da5df7 to 643300f2

    STACK_TEXT:  
    05fba150 63da5df7 05fba1b4 ffffffff 0564fe60 mshtml!CDispNode::SetContentOrigin+0x3e
    05fba25c 63920aaa 14d6a288 0564fe60 00000000 mshtml!`TextInput::TextInputLogging::Instance'::`2'::`dynamic atexit destructor for 'wrapper''+0xb25f7
    05fba2c4 63ddfdb5 14d6a288 0564fe60 00000000 mshtml!Layout::ReplacedBox::UpdateDisplayNode+0x5a
    05fba344 639900eb 00000000 14d6a288 42c80000 mshtml!`TextInput::TextInputLogging::Instance'::`2'::`dynamic atexit destructor for 'wrapper''+0xec5b5
    05fba3c0 63990644 00000000 14d6a288 056085dc mshtml!Layout::LayoutBox::HandleDisplayChange_Const+0x45b
    05fba41c 63913253 14d6a288 056085dc 42c80000 mshtml!Layout::ContainerBox::HandleChildDisplayChangesAndAggregateBounds_Const+0x144
    05fba48c 63990253 14d6a288 056085dc 42c80000 mshtml!Layout::FlowBox::HandleChildDisplayChangesAndAggregateBounds_Const+0x53
    05fba508 63b98bc2 00000000 14d6a288 056085dc mshtml!Layout::LayoutBox::HandleDisplayChange_Const+0x5c3
    05fba554 6399be23 122abcc0 00000000 14d6a288 mshtml!Layout::PageCollection::HandleDisplayOnlyChange+0x1a2
    05fba64c 6399c2d3 05fba674 0566dc50 056abce0 mshtml!Layout::PageCollection::LayoutPagesCore+0x6d3
    05fba678 6399a28e 056abce0 05fba7b8 00000000 mshtml!Layout::PageCollection::LayoutPages+0xea
    05fba710 6399b642 05fba730 05fba7b8 056abce0 mshtml!CMarkupPageLayout::CalcPageLayoutSize+0x1de
    05fba790 63c2ef75 00000000 05fba7b8 05fba894 mshtml!CMarkupPageLayout::CalcTopLayoutSize+0xa2
    05fba7c4 63c2eb8c 00000000 1488a400 05fba894 mshtml!CView::EnsureSize+0xfb
    05fba7ec 63946347 05fba894 1488a400 05fba894 mshtml!CView::Notify+0x7d
    05fba80c 6394608c 05fba894 1488a400 147af090 mshtml!CMarkup::NotifyTreeLevel+0x67
    05fba878 638ce6af 05fba894 173836e0 05608660 mshtml!CMarkup::Notify+0x18c
    05fba8cc 63944b86 0000000f 00000000 00000000 mshtml!CElement::SendNotification+0x42
    05fba91c 639476e3 05fba980 05fba980 173836e0 mshtml!CFlowLayout::Notify+0x3a6
    05fba940 639c784a 05fba9b4 173836e0 00000000 mshtml!NotifyElement+0x343
    05fba960 63946612 17383800 00000000 1488a400 mshtml!NotifyTreeNode+0x9a
    05fba9c8 63946076 1488a400 173837a0 1459f500 mshtml!NotifyAncestors+0x1f2
    05fbaa30 638ce6af 05fbaa4c 17383800 1459f500 mshtml!CMarkup::Notify+0x176
    05fbaa84 638d255a 0000000f 00000000 00000000 mshtml!CElement::SendNotification+0x42
    05fbaaec 63947635 05fbab50 05fbab50 17383800 mshtml!CTableLayoutBlock::Notify+0x1ca
    05fbab10 639c784a 05fbab84 17383800 00000000 mshtml!NotifyElement+0x295
    05fbab30 63946612 17383860 00000000 1488a400 mshtml!NotifyTreeNode+0x9a
    05fbab98 63946076 1488a400 147af130 122a5d40 mshtml!NotifyAncestors+0x1f2
    05fbac00 638ce6af 05fbac1c 17383980 05608660 mshtml!CMarkup::Notify+0x176
    05fbac54 63944b86 0000000f 00000000 00000000 mshtml!CElement::SendNotification+0x42
    05fbaca4 63944621 05fbad30 05fbad30 147af130 mshtml!CFlowLayout::Notify+0x3a6
    05fbaccc 63947685 05fbad30 05fbad30 17383980 mshtml!CTableCellLayout::Notify+0xc1
    05fbacf0 639c784a 05fbad64 17383980 00000000 mshtml!NotifyElement+0x2e5
    05fbad10 63946612 17383a40 00000000 1488a400 mshtml!NotifyTreeNode+0x9a
    05fbad78 63946076 1488a400 17387dc0 12b62ee0 mshtml!NotifyAncestors+0x1f2
    05fbade0 638ce6af 05fbadfc 17383a40 05608660 mshtml!CMarkup::Notify+0x176
    05fbae34 63944b86 0000000f 00000000 00000000 mshtml!CElement::SendNotification+0x42
    05fbae84 63952893 05fbaf48 05fbaf48 17387dc0 mshtml!CFlowLayout::Notify+0x3a6
    05fbaee4 639476cd 05fbaf48 05fbaf48 17383a40 mshtml!C1DLayout::Notify+0x23
    05fbaf08 639c784a 05fbaf7c 17383a40 00000000 mshtml!NotifyElement+0x32d
    05fbaf28 63946612 140fc540 00000000 1488a400 mshtml!NotifyTreeNode+0x9a
    05fbaf90 63946076 1488a400 14d0d080 14d0d080 mshtml!NotifyAncestors+0x1f2
    05fbaff8 638ce6af 05fbb014 14d55e00 1488a400 mshtml!CMarkup::Notify+0x176
    05fbb048 63ae6f39 0000000f 00000000 00000000 mshtml!CElement::SendNotification+0x42
    05fbb070 63eb141e 14d0d080 00000000 05fbb360 mshtml!CElement::EnsureRecalcNotify+0xda
    05fbb0a8 63eb54c0 05fbb360 05fbb0c4 05fbb0fc mshtml!CElement::GetScrollWidthInLayout+0x5b
    05fbb0ec 6387b6f3 14d0d080 05fbb360 14d0d080 mshtml!CElement::get_scrollWidth+0x80
    05fbb108 639d681f 14d0d080 12df5a68 16bf0ae0 mshtml!G_long+0x33
    05fbb19c 639d766c 00000001 00000002 05fbb368 mshtml!CBase::ContextInvokeEx+0x2ef
    05fbb1c4 6387208a 14d0d080 80010422 00000001 mshtml!CElement::ContextInvokeEx+0x4c
    05fbb1f0 638dec72 14d0d080 80010422 00000001 mshtml!CElement::VersionedInvokeEx+0x2a
    05fbb230 0f0f8ec8 14d0d080 80010422 00000001 mshtml!CBase::PrivateInvokeEx+0x112
    05fbb274 0f0f8faa 80010422 00000002 05fbb368 jscript9!HostDispatch::CallInvokeExInternal+0xb8
    05fbb2d0 0f20155c 0f0f8e10 80010422 00000002 jscript9!HostDispatch::CallInvokeHandler+0x8c
    05fbb324 0f0f8be6 80010422 00000002 05fbb368 jscript9!HostDispatch::CallInvokeEx+0x69
    05fbb398 0f0f8b36 80010422 05fbb44c 05fbb44c jscript9!HostDispatch::GetValueByDispId+0x8f
    05fbb3b0 0f0f86ea 0e5ce7c4 05fbb44c 0f0f8680 jscript9!HostDispatch::GetValue+0x2a
    05fbb3d4 0f13a20b 1185d600 000011ff 05fbb44c jscript9!HostDispatch::GetProperty+0x6a
    05fbb408 0f10a702 000011ff 05fbb44c 12bbbff8 jscript9!Js::JavascriptOperators::GetProperty_Internal<0>+0x7b
    05fbb454 0f159435 1185d600 000011ff 12bbbff8 jscript9!Js::JavascriptOperators::PatchGetValueNoFastPath+0x4c
    05fbb688 0f15323a 0bb27c72 0aa486c0 0bb27a80 jscript9!Js::InterpreterStackFrame::Process+0x2aa5
    05fbb7ec 03770bf9 05fbb800 05fbba38 0f1571a4 jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    05fbb7f8 0f1571a4 11691a40 02000003 1164ae70 js!UCF_PopupWindowDimensions.prototype.measurePixelSize
    05fbba38 0f15323a 132037b0 0aa48480 132036e0 jscript9!Js::InterpreterStackFrame::Process+0x814
    05fbbb94 03770c01 05fbbba8 05fbbdd8 0f1571a4 jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    05fbbba0 0f1571a4 1289b6e0 02000001 11674750 js!UCF_PopupWindow.prototype.oInitialBounds
    05fbbdd8 0f15323a 0da39896 0bf70d80 0da396c0 jscript9!Js::InterpreterStackFrame::Process+0x814
    05fbbf64 03770c41 05fbbf78 05fbbfb8 0f2051e3 jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    05fbbf70 0f2051e3 1289c280 10000001 11674750 js!UCF_PopupWindow.prototype.initialize
    05fbbfb8 0f15a611 10000001 05fbc2b8 06b82580 jscript9!Js::JavascriptFunction::CallFunction<1>+0x93
    05fbc1e8 0f15323a 0eda2a06 1300b120 0eda27a0 jscript9!Js::InterpreterStackFrame::Process+0x3c81
    05fbc334 03770ca1 05fbc348 05fbc578 0f1585ee jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    05fbc340 0f1585ee 0ef0ad60 10000001 14195cc0 js!UCF_LS.prototype.processInitializeIDs
    05fbc578 0f15323a 0da38d14 13206360 0da38790 jscript9!Js::InterpreterStackFrame::Process+0x1c5e
    05fbc704 037714d9 05fbc718 05fbc7a4 0f13d6ea jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    05fbc710 0f13d6ea 1418fe40 10000002 11a08360 js!UCF_PageUpdater.prototype.processUpdates
    05fbc7a4 0f13e8a3 10000002 05fbc7d0 05fbcab4 jscript9!Js::CrossSite::CommonThunk+0x23a
    05fbc7c0 0f1585ee 1418fe40 10000002 11a08360 jscript9!Js::CrossSite::DefaultThunk+0xa3
    05fbc9f8 0f15323a 0badb422 0da81900 0badb360 jscript9!Js::InterpreterStackFrame::Process+0x1c5e
    05fbcb2c 0a032091 05fbcb40 05fbcd78 0f1585ee jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    05fbcb38 0f1585ee 0bf3a9c0 10000003 0bf37ab0 js!UCF_PageUpdater.prototype.processPopupWindowUpdate
    05fbcd78 0f15323a 0e662b8c 0da817e0 0e662a80 jscript9!Js::InterpreterStackFrame::Process+0x1c5e
    05fbceb4 0a031749 05fbcec8 05fbd0f8 0f1585ee jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    05fbcec0 0f1585ee 0bf3aa20 10000002 0bf37ab0 js!UCF_PageUpdater.prototype.processUpdateDocument
    05fbd0f8 0f15323a 0e679282 13112480 0e6791e0 jscript9!Js::InterpreterStackFrame::Process+0x1c5e
    05fbd23c 0a0312e1 05fbd250 05fbd2d8 1296db43 jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+0x1fa
    05fbd248 1296db43 0bf2d600 10000002 0bf3b9f0 js!UCF_EventHandler.prototype.onXmlHttpResponse
    05fbd2d8 0a9ce1b6 0bf82240 10000005 12278a20 js!_forwardRequestCallback
    05fbd310 0f2051e3 0da6b320 00000001 129e5be0 js!oXmlHttp.onreadystatechange
    05fbd358 0f13d221 00000001 127ff380 194973bd jscript9!Js::JavascriptFunction::CallFunction<1>+0x93
    05fbd3cc 0f13d446 0b8cb9b8 00000001 127ff380 jscript9!Js::JavascriptFunction::CallRootFunctionInternal+0xcf
    05fbd41c 0f1e3598 0b8cb9b8 00000001 127ff380 jscript9!Js::JavascriptFunction::CallRootFunction+0x32
    05fbd464 0f0f6f0e 05fbd490 00000001 127ff380 jscript9!ScriptSite::CallRootFunction+0x42
    05fbd4a8 0f0f2aae 0da6b320 05fbd4d0 00000000 jscript9!ScriptSite::Execute+0xdb
    05fbd4dc 0f0f2fb8 00000000 05fbd52c 00000001 jscript9!JavascriptDispatch::InvokeOnSelf+0xd0
    05fbd558 63aab5a3 130d8644 00000000 00000407 jscript9!JavascriptDispatch::InvokeEx+0x1d8
    05fbd5b0 63ac80da 130d8644 00000000 00000000 mshtml!CBase::InvokeDispatchWithThis+0xf7
    05fbd68c 63ac6c3b 00000000 80011789 16bd4d20 mshtml!CBase::InvokeEvent+0x35a
    05fbd810 6396ead1 05608000 00000000 1579da00 mshtml!CBase::FireEvent+0x10f
    05fbd990 6396e9bf 00000002 05fbd9b8 055f0000 mshtml!CXMLHttpRequest::Fire_onreadystatechange+0xba
    05fbd9a8 63bec147 16bb03c0 00000004 00008002 mshtml!CXMLHttpRequest::DeferredFire_onreadystatechange+0x2f
    05fbda20 639aee42 3969e9d7 00000000 00000000 mshtml!GlobalWndOnMethodCall+0x227
    05fbda70 74b6d2b3 00071c72 00008002 00000000 mshtml!GlobalWndProc+0xf2
    05fbda9c 74b4e88a 639aed50 00071c72 00008002 user32!_InternalCallWinProc+0x2b
    05fbdb84 74b4e1e4 639aed50 00000000 00008002 user32!UserCallWinProcCheckWow+0x30a
    05fbdbf8 74b4dfa0 908bf0d2 05fbfd9c 0f7739d9 user32!DispatchMessageWorker+0x234
    05fbdc04 0f7739d9 05fbdc48 03ac8c28 03606360 user32!DispatchMessageW+0x10
    05fbfd9c 0f756c0a 05fbfe68 0f756810 03ac0550 ieframe!CTabWindow::_TabWindowThreadProc+0x4e9
    05fbfe5c 6bb1db6c 03ac8c28 05fbfe80 0f796bd0 ieframe!LCIETab_ThreadProc+0x3fa
    05fbfe74 69c917cd 03ac0550 69c91740 69c91740 iertutil!HRESULTFromLastErrorError+0x1bc
    05fbfeac 74cb62c4 03603ac0 74cb62a0 15ba4c3d IEShims!NS_CreateThread::DesktopIE_ThreadProc+0x8d
    05fbfec0 77940fd9 03603ac0 895cbd49 00000000 kernel32!BaseThreadInitThunk+0x24
    05fbff08 77940fa4 ffffffff 77962ee9 00000000 ntdll!__RtlUserThreadStart+0x2f
    05fbff18 00000000 69c91740 03603ac0 00000000 ntdll!_RtlUserThreadStart+0x1b


    THREAD_SHA1_HASH_MOD_FUNC:  c1ad04f0ca98c82c543b83542dac97f5db845d45

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  19fdf8eb1f5d6a48b5f8116b565cb70297cc8c62

    THREAD_SHA1_HASH_MOD:  e69d531fcd8bf179ff109a3f4025d3f8d7272628

    FAULT_INSTR_CODE:  8b0c508b

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  mshtml!CDispNode::SetContentOrigin+3e

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: mshtml

    IMAGE_NAME:  mshtml.dll

    DEBUG_FLR_IMAGE_TIMESTAMP:  58ba5afa

    STACK_COMMAND:  .ecxr ; kb

    BUCKET_ID:  NULL_CLASS_PTR_READ_mshtml!CDispNode::SetContentOrigin+3e

    PRIMARY_PROBLEM_CLASS:  NULL_CLASS_PTR_READ_mshtml!CDispNode::SetContentOrigin+3e

    FAILURE_EXCEPTION_CODE:  c0000005

    FAILURE_IMAGE_NAME:  mshtml.dll

    BUCKET_ID_IMAGE_STR:  mshtml.dll

    FAILURE_MODULE_NAME:  mshtml

    BUCKET_ID_MODULE_STR:  mshtml

    FAILURE_FUNCTION_NAME:  CDispNode::SetContentOrigin

    BUCKET_ID_FUNCTION_STR:  CDispNode::SetContentOrigin

    BUCKET_ID_OFFSET:  3e

    BUCKET_ID_MODTIMEDATESTAMP:  58ba5afa

    BUCKET_ID_MODCHECKSUM:  128628a

    BUCKET_ID_MODVER_STR:  11.0.14393.953

    BUCKET_ID_PREFIX_STR:  NULL_CLASS_PTR_READ_

    FAILURE_PROBLEM_CLASS:  NULL_CLASS_PTR_READ

    FAILURE_SYMBOL_NAME:  mshtml.dll!CDispNode::SetContentOrigin

    FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_mshtml.dll!CDispNode::SetContentOrigin

    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/iexplore.exe/11.0.14393.953/58ba5cce/mshtml.dll/11.0.14393.953/58ba5afa/c0000005/00dd00f2.htm?Retriage=1

    TARGET_TIME:  2017-04-05T16:24:53.000Z

    OSBUILD:  14393

    OSSERVICEPACK:  0

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK:  256

    PRODUCT_TYPE:  1

    OSPLATFORM_TYPE:  x86

    OSNAME:  Windows 10

    OSEDITION:  Windows 10 WinNt SingleUserTS

    USER_LCID:  0

    OSBUILD_TIMESTAMP:  2016-07-16 03:33:42

    BUILDDATESTAMP_STR:  160715-1616

    BUILDLAB_STR:  rs1_release

    BUILDOSVER_STR:  10.0.14393.0

    ANALYSIS_SESSION_ELAPSED_TIME: 415d

    ANALYSIS_SOURCE:  UM

    FAILURE_ID_HASH_STRING:  um:null_class_ptr_read_c0000005_mshtml.dll!cdispnode::setcontentorigin

    FAILURE_ID_HASH:  {6cc97f54-a17d-09f1-00a0-aea6cc57c650}

    Followup:     MachineOwner
    ---------

    I get the crash only in the IE. If i use firefox or chrome i get no crashes. I have reset the IE several times. I have disabled all addons, I have disabled the running of all active-x elements, unfortunately without improvement. I have done sfc / scannow, which has not found any error.

    I hope somebody can help me or have any idea what the error occurs.

    Best Regards

    Alex

    Wednesday, April 5, 2017 4:56 PM

All replies

  • Hi Alex,

    I noticed you are using Windows 10. Please try to check the symptom in Microsoft Edge. 

    Try to add the website to compatibility view setting in Tool menu and check the issue again. Try to add the website to “Security” zone, too.

    To troubleshoot the issue deeply, please upload the dump file to OneDrive and paste the link here.

    Best regards,
    Joy.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Joy-Qiao Monday, May 15, 2017 10:16 AM
    Thursday, April 6, 2017 9:43 AM
  • Also, can you provide a few of the dump files via a public folder on OneDrive?
    Thursday, April 6, 2017 12:59 PM
  • Hello,

    I upload the Dumpfiles on One Drive:

    https://1drv.ms/f/s!AlzVYHv8WkigebcHf9kC05n-eXs

    I noticed you are using Windows 10. Please try to check the symptom in Microsoft Edge. 

    <-- I will do that, but that can't be a solution,  because we use QlikView and for some Reports we need a IE-Plugin. For Edge, Firefox and Chrome we have no IE-Plugin and so we only can use IE 11.

    Try to add the website to compatibility view setting in Tool menu and check the issue again. Try to add the website to “Security” zone, too.

    <-- I will try the compatibility mode. The adding for security zone is already set.


    Thursday, April 6, 2017 1:18 PM
  • Two of the dump files referenced the QlikOcx.ocx such as:

    Unable to load image QlikOcx.ocx, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for QlikOcx.ocx
    *** ERROR: Module load completed but symbols could not be loaded for QlikOcx.ocx
    Probably caused by : QlikOcx.ocx ( QlikOcx+42e914 )

    As the QlikOcx.ocx appears to be a component of QlikView you could try updating QlikView.

    Also, try installing KB4016635 :

    https://support.microsoft.com/en-us/help/4016635

    Thursday, April 6, 2017 3:55 PM
  • Hi auggy,

    thanks a lot for analyze the dmp-files. I have update the ocx-file and also install the KB4016635, now we have to wait if the crash is fixed or still exists.

    I will observe it, and give feedback.

    Thank you very much and have a nice weekend.

    regards

    alex

    Friday, April 7, 2017 9:51 AM
  • You're welcome. You have a great weekend too.
    Friday, April 7, 2017 2:17 PM
  • Hello,


    the Changes didn't work. Today i have the same Crash at the same point.

    Here is the new dmp-File.

    https://1drv.ms/u/s!AlzVYHv8WkiggQCsHeP8KUHLxBcw


    Any idea?

    Regards

    Alex



    Monday, April 10, 2017 11:30 AM
  • It may be a graphics/rendering issue.

    Update the graphics driver to the latest version and in your case in may be beneficial to use software rendering in IE:

    IE > Tools > Internet Options > Advanced > then under "Accelerated graphics" put a checkmark in front of "Use software rendering instead of GPU rendering" > OK

    Restart IE.

    Monday, April 10, 2017 7:53 PM
  • Hi,

    i deinstall my graphic driver completely - restart - install the newest from intel. now we have to wait. The Checkbox on Use Software rendering was already checked.

    Thanks for your help, we will see.

    regards

    alex

    Wednesday, April 12, 2017 11:59 AM