Admin account locked - can't boot to safe mode. Pease help! RRS feed

  • Question

  • I recently tried a factory restore on an old laptop I have running windows 7 pro. The restore went through to the point where it brought me to the log in screen. The only account available is the "administrator" account but it is locked. I did some googling and read I should boot in safe mode to unlock to admin account. The issue with this is due to the restore, when I try to reboot into safe mode I get an error that the restore cannot be complete in safe mode and then it fails to boot. 

    Please help!

    Monday, February 12, 2018 2:27 PM

All replies

  • Hi,

    I'm not sure what make and model name of your computer is.
    Please refer to a Users Manual of your computer. I suppose it shows how to do after a factory restore. Or please  provide make and exact model name. 



    Tuesday, February 13, 2018 3:03 AM