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Inbound Call Handling RRS feed

  • Question

  • Hello,

    We are trying to finalize our inbound side of Skype for Business 2015 Enterprise Voice deployment. Our issue right now seems to be inbound calls directed to receptionist. We original setup with response groups, it works but when you pick up call ringing inbound it takes 1-2 seconds for it to connect. This doesn't work as the caller hears the phone get picked up but no audio yet as the extension that picked up the call is connecting to response group.

    Any advice on how to route inbound calls to receptionist with Skype For Business 2015 and not having the pickup be so delayed.

    Thanks,
    Chris

    Tuesday, June 14, 2016 11:49 PM

Answers

  • Hi,

    Did the issue only happen for IP Phones or for all SFB clients?

    If it only for IP Phone, then it is an known delay.

    Here is a similar case may help you:

    https://social.technet.microsoft.com/Forums/office/en-US/c5d47cc9-c801-4644-acdf-975a41b21344/delay-voice-on-ip-phone-audiocodes-420-hd-if-using-respon-group-?forum=lyncinterop

    If the issue happen for all SFB clients, then please verify that your Dial plan and Translation rules are set correctly.

    You can refer to the link below:

    https://social.technet.microsoft.com/Forums/office/en-US/f2aadf63-3125-49cf-8b0f-4645c214e671/lync-calls-slow-to-start-46-seconds-of-beeping-before-rings?forum=ocsvoice

    Besides, if you have Hardware load balancer deployed, please also check the configuration on it to see if there are any problems.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Wednesday, June 15, 2016 2:06 AM
  • If you use also phones the delay can be up to 4 sec, before the call will be connected.

    If you have conection problems with the Edge Server the conection can have more delay.


    regards Holger Technical Specialist UC

    • Proposed as answer by Eason Huang Wednesday, June 22, 2016 10:29 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Sunday, June 19, 2016 7:46 PM
  • If it's CX devices, then there's a known "issue" that has a delay when connecting a call, routed via RGS. But, if you use a VVX device, there will be no delay what so ever. VVX have better processing capabilities than CX which seems to handle calls better than CX.

    http://thamaraw.com

    • Proposed as answer by Eason Huang Wednesday, June 22, 2016 10:29 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Tuesday, June 21, 2016 4:01 AM
  • Hi,

    For IP Phone, it is the unknown issue for Response Group call.

    It is according to the choose by different corporations. Both choose are supported.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    • Proposed as answer by Eason Huang Thursday, June 23, 2016 1:55 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Wednesday, June 22, 2016 10:29 AM

All replies

  • Hi,

    Did the issue only happen for IP Phones or for all SFB clients?

    If it only for IP Phone, then it is an known delay.

    Here is a similar case may help you:

    https://social.technet.microsoft.com/Forums/office/en-US/c5d47cc9-c801-4644-acdf-975a41b21344/delay-voice-on-ip-phone-audiocodes-420-hd-if-using-respon-group-?forum=lyncinterop

    If the issue happen for all SFB clients, then please verify that your Dial plan and Translation rules are set correctly.

    You can refer to the link below:

    https://social.technet.microsoft.com/Forums/office/en-US/f2aadf63-3125-49cf-8b0f-4645c214e671/lync-calls-slow-to-start-46-seconds-of-beeping-before-rings?forum=ocsvoice

    Besides, if you have Hardware load balancer deployed, please also check the configuration on it to see if there are any problems.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Wednesday, June 15, 2016 2:06 AM
  • If you use also phones the delay can be up to 4 sec, before the call will be connected.

    If you have conection problems with the Edge Server the conection can have more delay.


    regards Holger Technical Specialist UC

    • Proposed as answer by Eason Huang Wednesday, June 22, 2016 10:29 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Sunday, June 19, 2016 7:46 PM
  • If it's CX devices, then there's a known "issue" that has a delay when connecting a call, routed via RGS. But, if you use a VVX device, there will be no delay what so ever. VVX have better processing capabilities than CX which seems to handle calls better than CX.

    http://thamaraw.com

    • Proposed as answer by Eason Huang Wednesday, June 22, 2016 10:29 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Tuesday, June 21, 2016 4:01 AM
  • We are not using CX device. I just tested with a Yealink T48G. Also tested with a desktop client. Desktop client did not seem to have delay as bad. Yealink still is about a second and a half.

    Do most people just forward reception calls directly to extension and bypass RGS for inbound calls?

    Wednesday, June 22, 2016 1:19 AM
  • Hi,

    For IP Phone, it is the unknown issue for Response Group call.

    It is according to the choose by different corporations. Both choose are supported.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    • Proposed as answer by Eason Huang Thursday, June 23, 2016 1:55 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 2:31 AM
    Wednesday, June 22, 2016 10:29 AM
  • Some use Exchange Auto Attendant for Reception calls. That's another alternative for you to try out.

    http://thamaraw.com

    Thursday, June 23, 2016 9:01 AM
  • If you use a phone, you will Always have a delay with responsegroup.

    Best experience is to use the Desktop Client with a Headset, without any phone.


    regards Holger Technical Specialist UC

    Friday, June 24, 2016 7:58 AM