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Win7 x64 BSoD due to dxgmms1.sys and/or ntoskrnl.exe RRS feed

  • Question

  • Sup People :)

    While looking for a solution to my problem, I stumbled onto this forum, hope you guys can help!

    I bought a custom PC a few months back, and everything was working well, until a month back, where BSoDs are now becoming a daily heartache. I'll list the specs of my PC below, and try to paste the relevant MiniDump files too.

    Win 7 64-Bit Home Premium (Fully updated)

    Asus P6T SE (updated BIOS to version 0808)

    Intel i7 920 2.67 (not OC-ed, ever)

    Therlmalright True Black 120 w Noctua P12 x2 in push-pull

    6GB Corsair TR3X6G1333C7 RAM (not OC-ed, ever)

    WD Caviar Black 1TB HDD

    Enermax Revolution 850W PSU

    Sapphire 5970 (Ati driver version 10.4)

    Keyboard: Logitech G11 (with G-series Key Profiler 3.04.143)

    Mouse: Logitech G5 (with SetPoint Control Version 6.00.84 and Driver Version 4.90.80)

     

    Everything runs fine with non-gaming usage, except for IE 8 (8.0.7600.16385) , which nowadays constantly crashes and recovers. I've tried formatting and reinstalling everything, but nothing's changed. Was also reading up and a suggestion was to disable the CPU C1E power saving option in BIOS, but it has not helped.

    I'm not sure if this helps, but Steam files are always corrupted, even when I download fresh ones from the server. Playing DotA crashes sometimes too. I understand this is not a Blizzard/Steam forum, but just including every symptom! Also, if I try to install an application that (I think) uses visual C++, I get error 1935 (eg OpenOffice).

    Below are the files saved from BlueScreenViewer:

    ==================================================
    Dump File         : 051410-14554-01.dmp
    Crash Time        : 14/05/2010 11:46:50 PM
    Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x1000007e
    Parameter 1       : ffffffff`c0000005
    Parameter 2       : fffff880`03c540a0
    Parameter 3       : fffff880`06f66778
    Parameter 4       : fffff880`06f65fd0
    Caused By Driver  : dxgmms1.sys
    Caused By Address : dxgmms1.sys+30688
    File Description  :
    Product Name      :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\Minidump\051410-14554-01.dmp
    Processors Count  : 8
    Major Version     : 15
    Minor Version     : 7600
    ==================================================

    ==================================================
    Dump File         : 051610-17737-01.dmp
    Crash Time        : 16/05/2010 9:55:44 AM
    Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x1000007e
    Parameter 1       : ffffffff`c0000005
    Parameter 2       : fffff800`02e0790d
    Parameter 3       : fffff880`0d90ff28
    Parameter 4       : fffff880`0d90f780
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+1a490d
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\Minidump\051610-17737-01.dmp
    Processors Count  : 8
    Major Version     : 15
    Minor Version     : 7600
    ==================================================

    ==================================================
    Dump File         : 051610-26676-01.dmp
    Crash Time        : 16/05/2010 7:48:50 PM
    Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x1000007e
    Parameter 1       : ffffffff`c0000005
    Parameter 2       : fffff880`04138236
    Parameter 3       : fffff880`06f66658
    Parameter 4       : fffff880`06f65eb0
    Caused By Driver  : dxgmms1.sys
    Caused By Address : dxgmms1.sys+25236
    File Description  :
    Product Name      :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\Minidump\051610-26676-01.dmp
    Processors Count  : 8
    Major Version     : 15
    Minor Version     : 7600
    ==================================================

     thank you for your time and help!

     

    Daniel

    • Edited by daniel___ Monday, May 17, 2010 12:54 PM Added dumpfiles
    Monday, May 17, 2010 12:40 PM

Answers

  • Hi,

     

    I would like to confirm what is the current situation?

     

    Regards,


    Arthur Li - MSFT
    • Marked as answer by daniel___ Monday, May 24, 2010 3:22 AM
    Monday, May 24, 2010 2:23 AM
  • Hi Arthur,

     

    Thank you for checking up on this. I did a memtest and found problems with my RAM. I've now received new RAM from the store I bought my computer on under warranty.

     

    It hasn't BSoDed on my yet, so I guess it's done! :)

     

    Daniel

    • Marked as answer by daniel___ Monday, May 24, 2010 3:22 AM
    Monday, May 24, 2010 3:22 AM

All replies

  • Hi Guys, a small update. I've now installed Dx9, as I read on this forums that Dx9 and Dx11 can coexist, and older games will need it to run better. Yes, I am aware of running them on compatiblity mode. I'll test the system much later today, gtg work now!
    Monday, May 17, 2010 10:21 PM
  • Hi,

     

    You may try to uninstall the current installed graphic card driver and change another version to install to check the result.

     

    Regards,


    Arthur Li - MSFT
    Tuesday, May 18, 2010 3:17 AM
  • Hi Arthur,

    Thanks for responding. I've decided to start afresh, and formatted everything, and installed only the video driver package (10.2).

    I'm now running the memory scan utility that came with the win7 installation disk, and it has mentioned hardware problems. I will give an update when it finishes scanning tomorrow morning.

    Daniel

    Tuesday, May 18, 2010 1:27 PM
  • Hi,

     

    I would like to confirm what is the current situation?

     

    Regards,


    Arthur Li - MSFT
    • Marked as answer by daniel___ Monday, May 24, 2010 3:22 AM
    Monday, May 24, 2010 2:23 AM
  • Hi Arthur,

     

    Thank you for checking up on this. I did a memtest and found problems with my RAM. I've now received new RAM from the store I bought my computer on under warranty.

     

    It hasn't BSoDed on my yet, so I guess it's done! :)

     

    Daniel

    • Marked as answer by daniel___ Monday, May 24, 2010 3:22 AM
    Monday, May 24, 2010 3:22 AM