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Sharing Second Monitor does not change status to Presenting RRS feed

  • Question

  • Hi,

    While on Lync 2013 I am no longer able to share out my second monitor due the fact that it doesn't change my status to presenting. This works for others, but does not work appropriately for me. Does anything have any suggestions to get this fixed.


    Tuesday, January 24, 2017 1:33 PM

All replies

  • Hi StephanieDiana,

    Welcome to post in our forum.

    Please try the following troubleshooting steps:
    1. Use another computer test if there is the same issue.
    2. Please try to delete Lync cache files and make sure Lync 2013 client with the latest update.( %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com)
    3. Try to repair office then test again.
    4. Because this issue appeared on the specific user, please try to compare user attributes in AD between the affected user and other normal users.

    Hope this reply is helpful to you.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
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    • Proposed as answer by Alice-Wang Tuesday, January 31, 2017 2:29 AM
    Wednesday, January 25, 2017 4:34 AM
  • try creating a fresh profile as Alice suggested and then  test the sharing 


    Linus || Please mark posts as answers/helpful if it answers your question.

    Wednesday, January 25, 2017 7:14 AM