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  • Question

  • We are preparing requirements for the next phase of our project and need to scaled out SCSM. How does one base server requirements for an SCSM environment?  Is it based on the actual number of users in the organization or just the number of analysts who will be accessing the console and opening tickets? The same question goes for licensing. What is the licensing based on?

    Thanks,

    Mike Maggio

    GDIT


    Mike Maggio

    Friday, June 22, 2018 6:28 PM

Answers

  • Hi Mike,

    Service Manager Sizing Helper Tool
    The Service Manager Sizing Helper tool can help you size the hardware and software pieces that you will deploy using the details in this guide. The tool is included in the Service Manager job aids documentation set (SM_job_aids.zip). Although the tool was created for a previous version of Service Manager, its recommendations are still valid.

    Specifically, the sizing tool:

    • Helps to give you an idea of the type of hardware, such as individual computers, CPUs, free and used hard drive space, and RAID level, that is needed for different usage and deployment scenarios. Usage is indicated by the number of configuration items in the Service Manager database, work items per month, and days of data in the data warehouse.
    • Provides topology diagrams for each scenario. The diagrams map the hardware to scenarios such as single-physical-server, two-server, four-server, and more-than-four-server scenarios.
    • Helps you calculate free and used hard drive space that is necessary for a scenario, based on your input. The calculation is an estimate, not a fixed value that you must meet.

    https://docs.microsoft.com/en-us/system-center/scsm/plan-perf-scale?view=sc-sm-1801


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Mikemaggio Tuesday, June 26, 2018 10:49 AM
    Monday, June 25, 2018 6:15 AM
  • The Service Manager Sizing Helper Tool is calculating with the number of users that are managed in SCSM. This is the number of user CIs in the CMDB.

    And SCSM is licensed by the numbers of objects that are managed.

    Hope this helps.


    Andreas Baumgarten

    • Marked as answer by Mikemaggio Tuesday, June 26, 2018 10:49 AM
    Tuesday, June 26, 2018 5:58 AM
  • Yes. That's the way to to use the sizing tool. 

    Andreas Baumgarten

    • Marked as answer by Mikemaggio Tuesday, June 26, 2018 11:01 AM
    Tuesday, June 26, 2018 10:59 AM

All replies

  • Hi Mike,

    Service Manager Sizing Helper Tool
    The Service Manager Sizing Helper tool can help you size the hardware and software pieces that you will deploy using the details in this guide. The tool is included in the Service Manager job aids documentation set (SM_job_aids.zip). Although the tool was created for a previous version of Service Manager, its recommendations are still valid.

    Specifically, the sizing tool:

    • Helps to give you an idea of the type of hardware, such as individual computers, CPUs, free and used hard drive space, and RAID level, that is needed for different usage and deployment scenarios. Usage is indicated by the number of configuration items in the Service Manager database, work items per month, and days of data in the data warehouse.
    • Provides topology diagrams for each scenario. The diagrams map the hardware to scenarios such as single-physical-server, two-server, four-server, and more-than-four-server scenarios.
    • Helps you calculate free and used hard drive space that is necessary for a scenario, based on your input. The calculation is an estimate, not a fixed value that you must meet.

    https://docs.microsoft.com/en-us/system-center/scsm/plan-perf-scale?view=sc-sm-1801


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Mikemaggio Tuesday, June 26, 2018 10:49 AM
    Monday, June 25, 2018 6:15 AM
  • Thank you Xin I have already used this tool but I'm still not clear on what users means. Is it the actual analysts who are opening and working incidents and request or is it the total number of employees in the company. This affects not only sizing but licensing as well.

    Mike Maggio


    Mike Maggio

    Monday, June 25, 2018 10:59 AM
  • The Service Manager Sizing Helper Tool is calculating with the number of users that are managed in SCSM. This is the number of user CIs in the CMDB.

    And SCSM is licensed by the numbers of objects that are managed.

    Hope this helps.


    Andreas Baumgarten

    • Marked as answer by Mikemaggio Tuesday, June 26, 2018 10:49 AM
    Tuesday, June 26, 2018 5:58 AM
  • Thanks Andreas. So that means if we have 20,000 employees that how we size it? That's actually how I used the sizing tool but I wasn't sure if my assumptions were correct.

    Mike Maggio


    Mike Maggio

    Tuesday, June 26, 2018 10:49 AM
  • Yes. That's the way to to use the sizing tool. 

    Andreas Baumgarten

    • Marked as answer by Mikemaggio Tuesday, June 26, 2018 11:01 AM
    Tuesday, June 26, 2018 10:59 AM
  • Thanks.

    Mike


    Mike Maggio

    Tuesday, June 26, 2018 11:01 AM