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Outlook 2003 prompts for username password when opening irm protected emails RRS feed

  • Question


  • I've configured RMS in windows 2008. However outlook 2003 prompts for username password when opening irm protected emails. Is this supposed to happen ?
    Sunday, March 7, 2010 3:46 AM

Answers

All replies

  • Hi Anand,

     As per my research and this following article , No It should not prompt for username and password.

     Ref to:
     Rights Management Service and Exchange 2003
     http://www.msexchange.org/tutorials/Rights-Management-Service-Exchange-2003-Part2.html

     Configuring Exchange Server 2007 to Support Information Rights Management
     http://www.simple-talk.com/sysadmin/exchange/configuring-exchange-server-2007-to-support-information-rights-management/

     All the Best :)
    Sathish Kumar Elango | MCSE 2003 & MCSA Messaging | http://msexchangehelp.wordpress.com
    Sunday, March 7, 2010 10:56 AM
  • Although in the tutorials I have read, I've not seen the outlook 2003 user getting prompts for username and password upon opening irm protected content, the following seems to suggest that it is expected. It seems that outlook 2007 and exchange 2010 prelicensing will resolve that issue ?


    http://technet.microsoft.com/en-us/library/aa996600(EXCHG.80).aspx

    You can use the Active Directory Rights Management Services (AD RMS) Prelicensing agent to certify the Microsoft Office Outlook recipient's authenticity so that the recipient can open messages without receiving a credential prompt on every attempt... E-mail recipients who use Microsoft Office Outlook 2007 can open rights-protected messages without having to submit their credentials.


    http://technet.microsoft.com/en-us/library/dd638140.aspx

    Pre-Licensing
    To view IRM-protected messages and attachments, Exchange 2010 automatically attaches a pre-license to protected messages. This avoids the client having to make repeated trips to the AD RMS server to retrieve a use license, and also enables off-line viewing of IRM-protected messages and attachments. Pre-licensing also allows IRM-protected messages to be viewed in Outlook Web App. When you enable IRM features, pre-licensing is enabled by default.

    Sunday, March 7, 2010 1:36 PM
  • Is the DNZ zone your IRM server lives in the same as your client machines? If not, have you tried moving it into the Local Intranet security zone on the PCs?


    Brian Day, Overall Exchange & AD Geek
    MCSA 2000/2003, CCNA
    MCITP: Enterprise Messaging Administrator 2010
    • Marked as answer by Anand_N Sunday, March 7, 2010 10:47 PM
    Sunday, March 7, 2010 4:44 PM
  • The IRM server is on the local intranet not in dmz.  Does the IRM server need to be accessible from the internet if remote owa users attempt to read or create protected content ?
    Sunday, March 7, 2010 6:00 PM
  • Problem was that I had added the cluster url to the trusted sites list in IE and not "local intranet" sites. Once I did that, outlook 2003 no longer prompted for username and password. Thanks all.

    Sunday, March 7, 2010 10:47 PM
  • Excellent! Glad to hear it worked. :) Without being in local intranet the client will not silently pass through credentials.
    Brian Day, Overall Exchange & AD Geek
    MCSA 2000/2003, CCNA
    MCITP: Enterprise Messaging Administrator 2010
    Monday, March 8, 2010 5:24 AM