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missing .dll files RRS feed

  • Question

  • Just downloaded WINDOWS 10 after replacing my hard drive.  Now I'm trying to install my Quicken software and I was told by QUICKEN support that I am missing the following .dll files

    MSVCP120.dll     and MSVCR120.dll

    Can you provide these to me?

    Thank you

    Donna Simmert

    Wednesday, June 27, 2018 1:09 AM

All replies

  • Hi!

    This issue might if the Microsoft Visual C++ Redistributable Package is not installed properly. I suggest you to uninstall any existing Microsoft Visual C++ Redistributable Package and install the latest Microsoft Visual C++ 2013. 

    You can get it from the link below:

    https://www.microsoft.com/en-us/download/details.aspx?id=40784

    See if it helps!


    Best regards,
    Leon



    Blog: https://thesystemcenterblog.com  LinkedIn:   

    Wednesday, June 27, 2018 7:32 AM
  • Hi,

    What is error message when you install the software?

    Make sure that you have installed the latest windows updates. Go to check for update in windows. 

    AFAIK, some games or applications may need the dll file in the game/application installation folder. Please check if these two dll file exist in c:\windows\system32.

    If they exist, copying it from Windows systemfolder to the install-folder of the game/application should fix that problem. Make sure to use the 32bit dll-file for 32bit software, and 64bit dll-file for 64bit software.

    If they don't exist in system32 folder, you might need to re-install the Microsoft visual C++ Redistributable package which can be found here:http://www.microsoft.com/en-us/download/details.aspx?id=40784 

    Best regards,

    Vivian



    Please remember to mark the replies as answers if they help.
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    Thursday, June 28, 2018 1:54 AM
  • If you have any problems, please feel free to let me know.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, June 29, 2018 1:23 AM