Windows 8 shut down unexpectedly

    General discussion

  • Hello

    I am using Windows 8 Enterprise evaluation version. But I got one serious error that is  Windows 8 shut down unexpectedly. 

    Suppose if I play music file , during playing music file , it automatically shut down. Another scenario is that suppose I am browsing internet , it automatically shut down or sometimes I do not do anything around few minutes then it automatically shut down.

    I tried many solutions from forums but problem not solved.

    Is there any solution for shut down problem ? 

    Sunday, January 06, 2013 4:01 AM

All replies

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5]



    "A programmer is just a tool which converts caffeine into code"

    Sunday, January 06, 2013 7:50 AM
  • I would like to verify if the computer will restart after shutting down unexpectedly.

    Meanwhile, please disable fast startup from Control Panel\All Control Panel Items\Power Options\System Settings to check the result.

    Niki Han
    TechNet Community Support

    Tuesday, January 08, 2013 7:30 AM
  • I already disable fast startup from Control Panel. But scenario is same.

    I have configured for dump and still i do not see anything in this folder. As soon as I get the dump, i will get back to you.

    Tuesday, January 08, 2013 2:39 PM
  • I have checked several times , after shut down automatically inside minidump folder nothing is saved. I am not getting any reason why ramdump is not being saved inside the folder.
    Wednesday, January 09, 2013 2:34 AM
  • disable the automatic reboot. Do you see this sad face?

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, January 09, 2013 5:49 AM
  • Hello

    My brand new computer with Windows 8 pre-installed is also experiencing the unexpected shutdown problem described above.   The computer had a browser open and nobody was using it when it randomly shutdown.  This happened twice today.  See attached for the latest minidump file.

    What's the issue?!147&authkey=!AHV6wA65LALhGDc


    I've replied to your own topic. In your case the ralink wireless driver (netr28x.sys) is the cause.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, January 10, 2013 5:47 AM
  • I have disabled automatic reboot but still reboot occurs and there is no dump recorded in the folder.
    Thursday, January 10, 2013 3:02 PM
  • please open the Eventviewer / Eventlog. Do you see errors there?

    "A programmer is just a tool which converts caffeine into code"

    Thursday, January 10, 2013 8:10 PM
  • yes I can see errors there. I have shared two log files.!118!117

    Friday, January 11, 2013 1:14 PM
  • I can't see any event which shows a unexpected reboot.

    "A programmer is just a tool which converts caffeine into code"

    Friday, January 11, 2013 10:21 PM
  • Please also check the Activation status.

    Niki Han
    TechNet Community Support

    Wednesday, January 16, 2013 3:09 AM
  • If any update to the current situation? As this thread has been quiet for a while, I assume the issue has been resolved.

    I'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

    Niki Han
    TechNet Community Support

    Thursday, January 17, 2013 8:17 AM
  • Hi!

    I got a new laptop last Christmas, and since then I have experienced this problem. The computer shuts down unexpectedly, like in a power loss (but working with fully charged battery, with A/C or both). It doesn't restart. I sent the PC to the technical service and they found every thing ok.

    In the event log I always see the following errors:

    Event 41, Kernel-Power: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event 6008, EventLog: The previous system shutdown at XXXXX  on XXXX was unexpected.

    I uploaded the errors here:

    On the other hand, I cannot find the folder C:\Windows\Minidump, though the system is configured to generate dumps (to %SystemRoot%\MEMORY.DMP).

    My PC details are (more on the SkyDrive folder):

    • ASUS K55VD-SX441H
    • CPU Intel Core i7-3630QM, 2.4Ghz
    • Motherborth ASUSTeck K55VD
    • Bios: K55VD.408 (01/31/2013)
    • Microsoft Windows 8 (6.2) 64-bit

    Can you help me? Thanks a lot.

    Sunday, May 12, 2013 3:33 PM
  • P. Fabregas

    Your laptop may be overheating. By design they will suddenly shut down in such a situation. Laptops are prone to this because of limited room for ventilation. Make sure the ventilation slots are free of dust or in any other way obstructed. Place the laptop on a hard surface (not your lap or a couch cushion) and/or ideally get a cooling pad. 

    • Edited by KentIrwin Sunday, May 12, 2013 4:09 PM
    Sunday, May 12, 2013 4:08 PM
  • I really don't think it's a problem of heat. In first place, the laptop is new, so no dust can be there. In second, I'm am monitoring the temp. and it's always between 45-55º C (just ocasionally til 60-62º C). And even though, the system shuts down, randomly and unexpectedly. It might also shut down after start up...

    Thanks anyway.

    Sunday, May 12, 2013 4:18 PM
  • please See attached for the latest minidump file as i'm facing the same problem the issue?


    Saturday, July 27, 2013 10:03 PM
  • please See attached for the latest minidump file as i'm facing the same problem the issue?


    I can't see dumps.

    "A programmer is just a tool which converts caffeine into code"

    Sunday, July 28, 2013 8:11 AM


    Wednesday, December 04, 2013 6:10 AM
  • Please help! my notebook windows 8 also shut down unexpectedly.

    here is the link:!728&authkey=!AOD6QTLh2M5Gq1A&ithint=file%2czip

    System Information
    Time of this report: 8/4/2014, 20:35:19
           Machine name: ACER
       Operating System: Windows 8 Enterprise 64-bit (6.2, Build 9200) (9200.win8_gdr.140309-1509)
               Language: English (Regional Setting: English)
    System Manufacturer: Acer
           System Model: Aspire 5750G
                   BIOS: InsydeH2O Version V1.20
              Processor: Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz (4 CPUs), ~2.4GHz
                 Memory: 2048MB RAM
    Available OS Memory: 1900MB RAM
              Page File: 1492MB used, 2327MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.02.9200.16384 64bit Unicode

    Sunday, August 03, 2014 12:38 PM
  • Hi there,

    I am having the same problem with my Windows 8 laptop.

    I have disabled fast start up but I still don't seem to be generating any new minidump files. I presume that relevant files would have a current date stamp.

    I use a laptop stand with fan so I don't think it is a heat issue.

    Can you advise me what to try next please?

    Thanks for your help.

    Monday, October 13, 2014 4:05 PM
  • When you say "shutdown," are you referring to a normal, controlled shutdown sans any warning, or a "it seemed like someone pulled the plug" type of shutdown?  Does your shutdowns happen after about 20 minutes or so?

    You do realize that the Windows [7, 8, 8.1] Enterprise evaulations versions will automatically shutdown without any wrning after about 20 minuties if they are not activated. 

    In all cases, an activated verson of Windows [7, 8, 8.1] will contiune to work normally for 90 days.  With the client editions, you then rearm ONCE for an additional 90 days.  After your activation period is expired, Windows--the evaluation versions by design will automatically (and without any warning) shutdown.

    Monday, October 13, 2014 11:34 PM
  • Sorry for not being clearer, Yes, it is like someone has just pulled the plug when there is no battery in. The shutdowns happen a couple of times a day without any warning.

    I am not using an evaluation version of Windows 8 but a normal copy that came installed on the laptop.

    What other information can I provide to help resolve this?

    Thank you so much for your help.

    Wednesday, October 15, 2014 2:46 PM
  • Hi there,

    I am the same author from the previous post and wondered what I needed to do to get a response?

    My issue is getting worse and I am at a loss as to what to do. I have run virus scans, updated drivers but nothing seems to help.

    Thanks for your time.

    Sunday, November 09, 2014 1:31 AM
  • I'm having similar problems with my Dell Latitude 10 STE2. It started after I installed the latest Intel Dynamic and Thermal driver. The tablet will start up fine, then in less than 30 seconds do a shut down.

    If you installed a driver before this happened, you may need to go back to the last recovery point.

    Monday, May 15, 2017 12:00 PM