I am using Windows 8 Enterprise evaluation version. But I got one serious error that is Windows 8 shut down unexpectedly.
Suppose if I play music file , during playing music file , it automatically shut down. Another scenario is that suppose I am browsing internet , it automatically shut down or sometimes I do not do anything around few minutes then it automatically shut down.
I tried many solutions from forums but problem not solved.
Is there any solution for shut down problem ?
A bugcheck (BSOD) is a mechanism to protect your PC from damage.
To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.
Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive  folder and post a link here.
If you can't see dmp files, make sure your Windows is configured correctly  to generate dumps.
If you want to analyze them your own, check those videos 
 http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
"A programmer is just a tool which converts caffeine into code"
My brand new computer with Windows 8 pre-installed is also experiencing the unexpected shutdown problem described above. The computer had a browser open and nobody was using it when it randomly shutdown. This happened twice today. See attached for the latest minidump file.
What's the issue?
I've replied to your own topic. In your case the ralink wireless driver (netr28x.sys) is the cause.
"A programmer is just a tool which converts caffeine into code"
If any update to the current situation? As this thread has been quiet for a while, I assume the issue has been resolved.
I'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.
TechNet Community Support
I got a new laptop last Christmas, and since then I have experienced this problem. The computer shuts down unexpectedly, like in a power loss (but working with fully charged battery, with A/C or both). It doesn't restart. I sent the PC to the technical service and they found every thing ok.
In the event log I always see the following errors:
Event 41, Kernel-Power: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event 6008, EventLog: The previous system shutdown at XXXXX on XXXX was unexpected.
I uploaded the errors here: http://sdrv.ms/10BH08W
On the other hand, I cannot find the folder C:\Windows\Minidump, though the system is configured to generate dumps (to %SystemRoot%\MEMORY.DMP).
My PC details are (more on the SkyDrive folder):
- ASUS K55VD-SX441H
- CPU Intel Core i7-3630QM, 2.4Ghz
- Motherborth ASUSTeck K55VD
- Bios: K55VD.408 (01/31/2013)
- Microsoft Windows 8 (6.2) 64-bit
Can you help me? Thanks a lot.
- Edited by P. Fabregas Sunday, May 12, 2013 3:41 PM
Your laptop may be overheating. By design they will suddenly shut down in such a situation. Laptops are prone to this because of limited room for ventilation. Make sure the ventilation slots are free of dust or in any other way obstructed. Place the laptop on a hard surface (not your lap or a couch cushion) and/or ideally get a cooling pad.
- Edited by KentIrwin Sunday, May 12, 2013 4:09 PM
I really don't think it's a problem of heat. In first place, the laptop is new, so no dust can be there. In second, I'm am monitoring the temp. and it's always between 45-55º C (just ocasionally til 60-62º C). And even though, the system shuts down, randomly and unexpectedly. It might also shut down after start up...
- Edited by P. Fabregas Sunday, May 12, 2013 4:25 PM
Please help! my notebook windows 8 also shut down unexpectedly.
here is the link: https://onedrive.live.com/redir?resid=5F9AAB5C380422F7!728&authkey=!AOD6QTLh2M5Gq1A&ithint=file%2czip
Time of this report: 8/4/2014, 20:35:19
Machine name: ACER
Operating System: Windows 8 Enterprise 64-bit (6.2, Build 9200) (9200.win8_gdr.140309-1509)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5750G
BIOS: InsydeH2O Version V1.20
Processor: Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 2048MB RAM
Available OS Memory: 1900MB RAM
Page File: 1492MB used, 2327MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode
I am having the same problem with my Windows 8 laptop.
I have disabled fast start up but I still don't seem to be generating any new minidump files. I presume that relevant files would have a current date stamp.
I use a laptop stand with fan so I don't think it is a heat issue.
Can you advise me what to try next please?
Thanks for your help.
When you say "shutdown," are you referring to a normal, controlled shutdown sans any warning, or a "it seemed like someone pulled the plug" type of shutdown? Does your shutdowns happen after about 20 minutes or so?
You do realize that the Windows [7, 8, 8.1] Enterprise evaulations versions will automatically shutdown without any wrning after about 20 minuties if they are not activated.
In all cases, an activated verson of Windows [7, 8, 8.1] will contiune to work normally for 90 days. With the client editions, you then rearm ONCE for an additional 90 days. After your activation period is expired, Windows--the evaluation versions by design will automatically (and without any warning) shutdown.
Sorry for not being clearer, Yes, it is like someone has just pulled the plug when there is no battery in. The shutdowns happen a couple of times a day without any warning.
I am not using an evaluation version of Windows 8 but a normal copy that came installed on the laptop.
What other information can I provide to help resolve this?
Thank you so much for your help.
I am the same author from the previous post and wondered what I needed to do to get a response?
My issue is getting worse and I am at a loss as to what to do. I have run virus scans, updated drivers but nothing seems to help.
Thanks for your time.