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SMPortal Availability On The Internet RRS feed

  • Question

  • Hi all,

    I'm trying to get our SMPortal on the Internet. Currently we can get to the site but the content is not available. Users from outside the network get a blank white page for the content. They can see the menu options on the left and the title bar up top just not the content in the middle pane. We have the SMPortal on port 443 and the SCSMWebContentServer on port 444. Both these ports are opened.  I've also edited the web.config file to point the "ContentHostAbsoluteUri" to the correct port which is 444. Am I missing something else?

    Tuesday, October 13, 2015 5:08 PM

Answers

  • Hi,

    I've selected a couple of usefull links, which describe why this might occur. Please go over them and make sure you have completed all the steps:

    SCSM2012 Beta – SSP doesn´t show the content
    http://www.scsm.se/?p=646

    Service Manager 2012 Portal Blank Content
    http://consulting.risualblogs.com/blog/2013/03/11/service-manager-2012-portal-blank-content/

    Service Manager 2012 Self Service Portal not working (blank)
    http://www.code4ward.net/2012/02/14/service-manager-2012-self-service-portal-not-working-blank/

    SCSM Portal Installation and Troubleshooting
    http://blogs.msdn.com/b/lagler-gruener/archive/2014/01/17/scsm-portal-installation-and-troubleshooting.aspx

    FAQ: Why is my Self-Service Portal/Service Catalog Blank?
    http://blogs.technet.com/b/servicemanager/archive/2012/05/04/faq-why-is-my-self-service-portal-service-catalog-blank.aspx

    Hope this helps. Regards,


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Wednesday, October 14, 2015 8:51 AM

All replies

  • Hi,

    I've selected a couple of usefull links, which describe why this might occur. Please go over them and make sure you have completed all the steps:

    SCSM2012 Beta – SSP doesn´t show the content
    http://www.scsm.se/?p=646

    Service Manager 2012 Portal Blank Content
    http://consulting.risualblogs.com/blog/2013/03/11/service-manager-2012-portal-blank-content/

    Service Manager 2012 Self Service Portal not working (blank)
    http://www.code4ward.net/2012/02/14/service-manager-2012-self-service-portal-not-working-blank/

    SCSM Portal Installation and Troubleshooting
    http://blogs.msdn.com/b/lagler-gruener/archive/2014/01/17/scsm-portal-installation-and-troubleshooting.aspx

    FAQ: Why is my Self-Service Portal/Service Catalog Blank?
    http://blogs.technet.com/b/servicemanager/archive/2012/05/04/faq-why-is-my-self-service-portal-service-catalog-blank.aspx

    Hope this helps. Regards,


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Wednesday, October 14, 2015 8:51 AM
  • Thanks Stoyan for your help. So reading some of these links I'm thinking it might have something to do with the Certificate. Can we not use the wild card *.domain.com as the cert? Does the cert really have to be the full name in the cert, servername.domain.com?
    Thursday, October 15, 2015 2:48 PM
  • Hi,

    actually a wildcard certificate should not be a problem if it configured properly. For example if your SCSM SSP is on a lower DNS namespace (for example soemthing.sub.domain.com) than you'll have to add a subject altenrative name:

    Using Wildcard Certificate for SharePoint 2010 or 2013
    http://sp-vinod.blogspot.ch/2013/03/using-wildcard-certificate-for.html

    I also found other people were able to set it upe using once:

    SCSM 2012 Portal Install with Wildcard Certificate - Can't get it to work.
    https://social.technet.microsoft.com/Forums/systemcenter/en-US/a57d88c4-4610-4954-b812-4b101c758fb9/scsm-2012-portal-install-with-wildcard-certificate-cant-get-it-to-work?forum=portals

    The same guy also posted a comments in one of the blogs I have you:

    FAQ: Why is my Self-Service Portal/Service Catalog Blank?
    http://blogs.technet.com/b/servicemanager/archive/2012/05/04/faq-why-is-my-self-service-portal-service-catalog-blank.aspx

    "I can also confirm that it does work over HTTPS with a wildcard certificate on both the web content server and SharePoint server.

    Now I am trying to figure out how to get it to work both internally on our network and expose it to the internet.  I am not finding any documentation on how to do that but I assume that would mean the web content server would need to be accessible from the Internet as well...?"

    Pay attention to the small things, web.config, bindings etc. Most probably you have missed something. Do you have the certifiate for both the SharePoint and the web content server? Does it need a Subject Aletrantive Name?

    Regards,


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Friday, October 16, 2015 7:53 AM
  • Thanks again Stoyan. Ok so I had a second eye look into this with me and this is what we found but don't know how to fix this. First thing we did was we took out https://*.domain.com from our "Local Intranet Zone". We then launched the smportal by going to https://helpdesk.domain.com/smportal (helpdesk is a cname in our dns that goes to the scsm server) and it will prompted us for a username and password.

    We entered our credentials and then the top and left pane loads up and it prompts us for our credentials again for the silverlight webcontent to load.

    After entering our credentials in again then the content loads and all is well. If we put https://*.domain.com back into our "Local Intranet Zone" then it will not prompt us for our credentials but the Silverlight webcontent does not load. Any ideas?

    Tuesday, October 20, 2015 3:47 PM
  • After doing more research I could not find a solution so I'm assuming the smportal only works perfectly in a domain environment. Any computers outside the domain will be prompted to log in twice when going to the portal. One for the SharePoint login and then one for the webcontent. Hopefully Service Manager 2016 will fix this.
    Friday, October 30, 2015 6:47 PM