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Service Manager 2012 Portal Page : Service Request Input Control Simple List BUG RRS feed

  • Question

  •   Using Service Request with drop down on simple list have bug. When you select an item and then select the 2nd item and select the 1st item back. In that case you are not able to select the first item back again.

      Workaround is to use up/down cursor keys to properly select the item in drop down.

      Mouse of no help.

      Any fix or solution for that ?


    Shahid Roofi

    Friday, October 11, 2013 3:50 PM

Answers

  • Hi Shadid,

    This is known issue and has not been fixed in CU2. we have to wait for next release/update..

    another workaround: 'Shift + Mouse click' to clear any previous selected item, then that item can be selected again.

    • Marked as answer by Shahid Roofi Saturday, October 12, 2013 6:59 PM
    Saturday, October 12, 2013 1:51 AM

All replies

  • Hi Shadid,

    This is known issue and has not been fixed in CU2. we have to wait for next release/update..

    another workaround: 'Shift + Mouse click' to clear any previous selected item, then that item can be selected again.

    • Marked as answer by Shahid Roofi Saturday, October 12, 2013 6:59 PM
    Saturday, October 12, 2013 1:51 AM
  • as this been resolved in update rollup 4?

    Nuno Oliveira

    Wednesday, November 20, 2013 9:13 PM
  • We are using SCSM 2012 SP1 UR4, and can confirm that it has NOT been fixed!
    Friday, March 28, 2014 3:22 AM