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Remote Desktop connection has stopped working in windows 7 fine in Debug Mode RRS feed

  • Question

  • I found some questions similar to mine but the solutions don't seem to work for me. I can't connect over network to another PC from my current system. It has Windows 7 Home Premium 64. When ever I try to remote connect to a computer and enter the credentials "remote desktop connection has stopped working" when I just try and connect to it I again enter the credentials then explorer crashes. Everything works fine in Debug mode but crashes when I run it in normal mode.
    • Moved by Niki Han Monday, July 22, 2013 1:15 PM
    Sunday, July 21, 2013 4:41 AM

Answers

  • why do you ask a Win7 question in the Win8 forum?

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Niki Han Friday, July 26, 2013 9:11 AM
    Sunday, July 21, 2013 6:43 AM
  • Hi,

    Please uninstall any unwanted software first. Some third party software will cause this. Meanwhile, you can try clean boot.
    http://support.microsoft.com/kb/929135

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

    If the issue persists, please run ShellExView to disable all the plug-ins.

    Run ShellExView
    ============
    1. Please download the ShellExView to the Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.zip

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    2. Right-click the shexview.zip file.
    3. Extract the ZIP file.
    4. Double click shexview.exe.
    5. Run the program and scan the computer.

    6. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.
    7. Please choose all items and click "File" then "Save selected Items". (For example: File Name: ShellExView, Save as type: HTML File-Horizontal(*.htm;*.html))
    8. Please choose "File" then "Disable Selected Items".
    9. Quit and restart the computer to check the issue again.


    Niki Han
    TechNet Community Support

    • Marked as answer by Niki Han Friday, July 26, 2013 9:11 AM
    Monday, July 22, 2013 1:28 PM

All replies

  • why do you ask a Win7 question in the Win8 forum?

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Niki Han Friday, July 26, 2013 9:11 AM
    Sunday, July 21, 2013 6:43 AM
  • Hi,

    Please uninstall any unwanted software first. Some third party software will cause this. Meanwhile, you can try clean boot.
    http://support.microsoft.com/kb/929135

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.

    If the issue persists, please run ShellExView to disable all the plug-ins.

    Run ShellExView
    ============
    1. Please download the ShellExView to the Desktop from the following link:

    http://www.nirsoft.net/utils/shexview.zip

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    2. Right-click the shexview.zip file.
    3. Extract the ZIP file.
    4. Double click shexview.exe.
    5. Run the program and scan the computer.

    6. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list.
    7. Please choose all items and click "File" then "Save selected Items". (For example: File Name: ShellExView, Save as type: HTML File-Horizontal(*.htm;*.html))
    8. Please choose "File" then "Disable Selected Items".
    9. Quit and restart the computer to check the issue again.


    Niki Han
    TechNet Community Support

    • Marked as answer by Niki Han Friday, July 26, 2013 9:11 AM
    Monday, July 22, 2013 1:28 PM