Manual Activity Completion Notification Subscription to the Assigned Analyst of the Parent Work Item RRS feed

  • Question

  • Hello SCSM Community,

    I am running into a problem identifying the correct related class and data property to select to get a Manual Activity Notification Subscription to send a Notification Template to the Assigned To User of a Parent Service Request once a Manual Activity it contains is completed. None of the logical related classes seem to work: Contains Activity, Has Parent Work Item, or Is Related To Work Item. The Service Manager Engineering blogs here has an article that says that the Contains Activity related class is the way to access data properties from the Parent Work Item of an Activity, but it doesn't seem to work for the Assigned To User.

    The best result I have been able to achieve is using the Created By User Data Property of the Manual Activity Related Class. This will send a notification to the user that added the Manual Activity to the Service Request once it has been completed, but this does nothing when the Manual Activity is built into the Request Offering Template.

    Any one have any ideas how to let the assigned analyst of a Service Request know when Activities related to their Work Item have been completed?

    Friday, April 26, 2013 5:43 PM