none
Partial failure when restoring VMs backed up from Server 2016 hosts with DPM 2016 UR1 RRS feed

  • Question

  • **Reposing in General since it doesn't seem to appear under the DPM/Hyper-V forum

    When we attempt to restore a Server 2016/RCT Virtual Machine either to it's original location, or to another Hyper-V host, the restore fails right at the end with one of the following error messages:

    - An unexpected error occurred while the job was running. (ID 104 Details: Unknown error (0x80041024)
    - An unexpected error occurred while the job was running. (ID 104 Details: Unknown error (0x80041008)
    - The protection agent on xxx was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)

    The files are copied to the intended destination and we can manually import them into Hyper-V successfully.


    This event is recorded on the Hyper-V target host around the time of the restore:

    Faulting application name: DPMRA.exe, version: 5.0.247.0, time stamp: 0x57f281ee
    Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
    Exception code: 0xc0000005
    Fault offset: 0x000000000003c3b9
    Faulting process id: 0xb34
    Faulting application start time: 0x01d23a6376a41257
    Faulting application path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
    Faulting module path: C:\Windows\SYSTEM32\MSVCR110.dll
    Report Id: 24d280b4-dcb0-40ed-b897-c455f10eb87a
    Faulting package full name: 
    Faulting package-relative application ID: 


    Extra information:

    - Our DPM server was originally built on Server 2012 R2. DPM 2012 R2 was initially installed. 
    - It was recently upgraded to DPM 2016 and UR1 was installed.
    - The DPM host OS has not yet been upgraded - is this necessary to get RCT VM restore working??
    - All protection agents are up-to-date
    - We can recover VMs (non RCT marked) that have been backed up from our 2012 R2 and 2012 Hyper-V hosts to all Hyper-V hosts, including the Server 2016 ones without issue.

    Friday, November 11, 2016 7:18 AM

All replies

  • Hi,

    Q) - The DPM host OS has not yet been upgraded - is this necessary to get RCT VM restore working??
    A) - No, DPM 2016 does not need to be running on Windows 2016 in order to restore VM's protected using RCT.

    Unfortunately - DPMRA is crashing and we will need to analyze the drwatson log or get a more detailed dump / trace to diagnose the problem.  Can you please a support case to help diagnose the problem.  If it turns out to be a code defect you will not get charged for the incident. 


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, November 11, 2016 9:33 PM
    Moderator
  • I have exactly the same issue with a fresh installation.

    - Hyper-V on Windows Server 2016 Version 1607, build 14393.1715

    - DPM server on Windows Server 2016 Version 1607, build 14393.1715

    - DPM fresh installed and UR2 was installed

    The event recorded on the Hyper-V target host:

    Nom de l’application défaillante DPMRA.exe, version : 5.0.322.0, horodatage : 0x588cbec6
    Nom du module défaillant : MSVCR110.dll, version : 11.0.51106.1, horodatage : 0x5098826e
    Code d’exception : 0xc0000005
    Décalage d’erreur : 0x000000000003c3b9
    ID du processus défaillant : 0x1268
    Heure de début de l’application défaillante : 0x01d33b8c7bad6ff9
    Chemin d’accès de l’application défaillante : C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe
    Chemin d’accès du module défaillant: C:\Windows\SYSTEM32\MSVCR110.dll
    ID de rapport : 8eb9546a-a104-4eee-ab60-7c4b28400892
    Nom complet du package défaillant :
    ID de l’application relative au package défaillant :

    Monday, October 2, 2017 4:22 PM
  • Hi,

    did you ever find a solution for your problem?

    regards

    /bkpfast


    My postings are provided "AS IS" with no warranties and confer no rights


    • Edited by bkpfast Tuesday, November 7, 2017 2:56 PM name
    Tuesday, November 7, 2017 2:56 PM
  • Hi,

    I'm in that scenario too but with Server 2019 and DPM 2019.

    Did anyone find how to fix this ?

    Thank you by advance for your answer.

    Regards.

    Wednesday, July 24, 2019 2:31 PM